Delay compensation surprise
Jan 20, 2017, 2:11 am
#1
Original Poster
Join Date: Dec 2010
Location: London, UK
Programs: BA; SQ; Hyatt; Hilton
Posts: 422
Delay compensation surprise
I recently flew on connecting long haul flights with TK from an African airport to LHR, resulting in a five hour overall delay to arrival. I wrote off for 600 EUR compensation, under the Turkish Passenger Rights Regulation, expecting a fight. Surprisingly, I received a positive response, but I am struggling to work out how I take advantage of the cash option. I live in the U.K. Any help, much appreciated e.g. what are an MCO and EMD?
"Amount : EUR 600
MCO has been issued on January 19th, 2017.
In relation with this; the conditions of the MCO is as follows:
-The amount on the MCO can be refunded within 1 year from the issue date, through [email protected] by sending your EMD number, ID and bank account details.
-In the course of exchange procedure while refunding, differences might occur due to exchange rate disparity.
-According to your prefer, you may use the MCO in Turkish Airlines' flights within one year from the issue date.
-MCO is valid only on Turkish Airlines' flights.
-It is non-transferable to another person and any name change is not permitted.
-The validity of the MCO is one year from the date of issue"
"Amount : EUR 600
MCO has been issued on January 19th, 2017.
In relation with this; the conditions of the MCO is as follows:
-The amount on the MCO can be refunded within 1 year from the issue date, through [email protected] by sending your EMD number, ID and bank account details.
-In the course of exchange procedure while refunding, differences might occur due to exchange rate disparity.
-According to your prefer, you may use the MCO in Turkish Airlines' flights within one year from the issue date.
-MCO is valid only on Turkish Airlines' flights.
-It is non-transferable to another person and any name change is not permitted.
-The validity of the MCO is one year from the date of issue"
Jan 20, 2017, 4:08 am
#2
Join Date: Dec 2016
Posts: 1
Turkish has their own regulations, apart from the EU. Pretty similar to EU with little nuances here and there. If your flight is from an African country, i am assuming that you have received your compensation according to Turkish regulations.
To answer your question, EMD stands for Electronic Miscellaneous Document. You may either send an email to their UK team with your EMD number, id and account details or you may visit their city offices to receive the compensation in cash.
To answer your question, EMD stands for Electronic Miscellaneous Document. You may either send an email to their UK team with your EMD number, id and account details or you may visit their city offices to receive the compensation in cash.
Jan 20, 2017, 4:12 am
#3
Join Date: Mar 2016
Location: CPT,AMS
Posts: 4,412
Why do you struggle if it clearly say you can contact their UK customer support with your ID and bank details and they will refund the money to it?
They should have obviously provided you with an EMD (Electronic Miscellaneous Document) number for the MCO (Miscellaneous Charges Order) they have created
They should have obviously provided you with an EMD (Electronic Miscellaneous Document) number for the MCO (Miscellaneous Charges Order) they have created