Oct 28, 2019, 12:32 am
Last edit by: sammyg901
Last Updated: 21 AUG 2021
Due to various changes to the TK IT-system booking partner awards has taken a great step back. Details below.
Online: Potentially working?
See recent (July 2022) posts - it seems possible to ticket *A online IF you can find availability. A lot of availability does not show. If you can see X or I class on ua.com but not on turkishairlines.com then likely a ticket office can assist
Since August 2021 the online *A ticket payment flow is broken ("continue" button does not appear on the credit card entry page) so transactions cannot be completed. No known workarounds
From 18 Nov 19, you may continue to book partner awards online for selected airlines, routes and options. Not all options that you could book with another partner is bookable through the TK website.
Availability could be checked online via the United website without being a MileagePlus member with the book with miles tool at the flight search engine. Note: For UA flights, check 'X' fare bucket, for other airlines check Saver Award.
TK Hotline: Partially working
From recent reports ( fall 2020 ) in this thread, it is now possible to book *A awards from the TK hotline although still, not all agents are capable to do it; you might need to HUACA multiple times to find an agent that knows how to book *A awards. Although, it's strongly suggested to make your own research on availability before calling them.
Sales Office: Working
A sales office could book *A award tickets. You could call, e-mail or visit them in person. Some offices do not answer phones or do not reply to e-mails so visiting them in person would improve your chances to book a *A award ticket.
First class award: Not working
TK has stopped issuing first class awards since at least September 2019.
Due to various changes to the TK IT-system booking partner awards has taken a great step back. Details below.
Online: Potentially working?
See recent (July 2022) posts - it seems possible to ticket *A online IF you can find availability. A lot of availability does not show. If you can see X or I class on ua.com but not on turkishairlines.com then likely a ticket office can assist
Availability could be checked online via the United website without being a MileagePlus member with the book with miles tool at the flight search engine. Note: For UA flights, check 'X' fare bucket, for other airlines check Saver Award.
TK Hotline: Partially working
From recent reports ( fall 2020 ) in this thread, it is now possible to book *A awards from the TK hotline although still, not all agents are capable to do it; you might need to HUACA multiple times to find an agent that knows how to book *A awards. Although, it's strongly suggested to make your own research on availability before calling them.
Sales Office: Working
A sales office could book *A award tickets. You could call, e-mail or visit them in person. Some offices do not answer phones or do not reply to e-mails so visiting them in person would improve your chances to book a *A award ticket.
First class award: Not working
TK has stopped issuing first class awards since at least September 2019.
Everything You need to know about booking Star Alliance awards with Miles&Smiles
Apr 25, 2017, 9:54 pm
#121
Join Date: Nov 2010
Location: Atlanta, GA / San Francisco, CA
Programs: BA Gold, TK Elite Plus
Posts: 1,150
Arrgh, what a pain this time. Trying to book LH F (Star First award is O)
Now I have this stubborn agent who insists since Turkish isn't offering "premium economy" (which is what she calls O), they can only book X or I class with mail.
Now, I've HUACA'd 3 TIMES and THE SAME WOMAN ALWAYS ANSWERS!!!!!!!
MRRRRRRrrgh!
Now I have this stubborn agent who insists since Turkish isn't offering "premium economy" (which is what she calls O), they can only book X or I class with mail.
Now, I've HUACA'd 3 TIMES and THE SAME WOMAN ALWAYS ANSWERS!!!!!!!
MRRRRRRrrgh!
Apr 26, 2017, 3:15 pm
#123
Join Date: Jan 2011
Programs: oneworld, * Alliance, Marriott Bonvoy, HHonors, WoH
Posts: 2,118
Wait until you got ticketed. I got reply in ticket office when wanted paying taxes to get ticket, from country manager, that the O class booking is made as error and not possible to redeem miles for LH F. And that was after when he called Istanbul to ask the amount of the taxes.
Apr 26, 2017, 6:00 pm
#124
Join Date: Nov 2010
Location: Atlanta, GA / San Francisco, CA
Programs: BA Gold, TK Elite Plus
Posts: 1,150
Wait until you got ticketed. I got reply in ticket office when wanted paying taxes to get ticket, from country manager, that the O class booking is made as error and not possible to redeem miles for LH F. And that was after when he called Istanbul to ask the amount of the taxes.
The agent was actually pretty good this time, he said sometimes he doesn't know why they even have a call center, but then got his book of notes out and found the correct hoops to jump through, and got it ticketed.
Apr 26, 2017, 7:17 pm
#125
Join Date: Jan 2013
Location: Chicago, USA
Programs: TK Elite ...and blue, lots of blue...
Posts: 746
Got it ticketed, only spent 5 hours at ATL. Thanks to the completely useless TK call center and their website - the ATL desk does NOT open at 3PM, it opens at 6.30PM.
The agent was actually pretty good this time, he said sometimes he doesn't know why they even have a call center, but then got his book of notes out and found the correct hoops to jump through, and got it ticketed.
The agent was actually pretty good this time, he said sometimes he doesn't know why they even have a call center, but then got his book of notes out and found the correct hoops to jump through, and got it ticketed.
May 15, 2017, 3:49 pm
#126
Join Date: Jul 2009
Location: YVR
Programs: TK*G
Posts: 312
For future reference, the Toronto office is able to handle Air Canada reward bookings via email. After three or four messages back and forth for the required documents and credit card details, I just had them ticket two North American rewards on AC ($293CAD for taxes and 40,000 miles for two tickets). You can reach them at: [email protected]
I searched on Aeroplan first and fed them the exact itinerary that I wanted.
I searched on Aeroplan first and fed them the exact itinerary that I wanted.
May 16, 2017, 9:06 pm
#127
Join Date: Aug 2016
Location: Hong Kong
Programs: CX DM (OWE), TK Elite (*A Gold)
Posts: 202
For upgrades using TK M&S on *A can the following website not be used?
https://muaenduser.staralliance.com/...tremarks=false
https://muaenduser.staralliance.com/...tremarks=false
May 22, 2017, 6:53 am
#129
Join Date: Sep 2007
Location: London UK
Programs: BAEC Silver,, Oman Air Gold
Posts: 747
For upgrades using TK M&S on *A can the following website not be used?
https://muaenduser.staralliance.com/...tremarks=false
https://muaenduser.staralliance.com/...tremarks=false
Quelle surprise...
Jun 5, 2017, 5:09 pm
#132
Join Date: Dec 2009
Posts: 12
For future reference, the Toronto office is able to handle Air Canada reward bookings via email. After three or four messages back and forth for the required documents and credit card details, I just had them ticket two North American rewards on AC ($293CAD for taxes and 40,000 miles for two tickets). You can reach them at: [email protected]
I searched on Aeroplan first and fed them the exact itinerary that I wanted.
I searched on Aeroplan first and fed them the exact itinerary that I wanted.
If using the Toronto office is doable by email, that would really work for me as I'm in Ottawa and don't have a local office.
Jun 20, 2017, 11:58 am
#133
Join Date: Jul 2009
Location: YVR
Programs: TK*G
Posts: 312
Another recent thread has made it sound as though they may be discounting some reward categories at the moment, but yes, it was 20k per ticket (in Y) for a Canada-USA(open jaw)Canada-Canada itinerary (all on Air Canada).
Jun 28, 2017, 8:28 pm
#134
Join Date: Sep 2016
Posts: 129
Did anybody ever manage to get the operating airline booking reference from Turkish Airlines?
I have an award ticket issued by Turkish Airlines, on a flight operated by Air Canada. Turkish Airline cannot provide me Air Canada booking reference. I have tried HUCA six times (with Turkey and US offices) and they don't seem to understand there exists an Air Canada booking reference ... Frustrating ...
I have an award ticket issued by Turkish Airlines, on a flight operated by Air Canada. Turkish Airline cannot provide me Air Canada booking reference. I have tried HUCA six times (with Turkey and US offices) and they don't seem to understand there exists an Air Canada booking reference ... Frustrating ...
Jun 29, 2017, 6:02 am
#135
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,068
Did anybody ever manage to get the operating airline booking reference from Turkish Airlines?
I have an award ticket issued by Turkish Airlines, on a flight operated by Air Canada. Turkish Airline cannot provide me Air Canada booking reference. I have tried HUCA six times (with Turkey and US offices) and they don't seem to understand there exists an Air Canada booking reference ... Frustrating ...
I have an award ticket issued by Turkish Airlines, on a flight operated by Air Canada. Turkish Airline cannot provide me Air Canada booking reference. I have tried HUCA six times (with Turkey and US offices) and they don't seem to understand there exists an Air Canada booking reference ... Frustrating ...
