Turkish office will not pay dbc ! ! !
Jan 21, 2015, 9:45 am
#1
Original Poster
Join Date: Jun 2005
Programs: UA 1K , AK, DL, TG
Posts: 161
Turkish office will not pay dbc ! ! !
I was bumped from a IST-MCT flight JAN 2, given a voucher for it and told I could cash it in Muscat - TK's office here has had it for almost 3 weeks and will not pay me, will not have anyone call me, will not tell me what the problem is, will not tell me WHY there is a problem . . . .
is this a 'normal' thing, does it take an airline weeks to pay a voucher that is, as I was told, 'same as cash'
is this a 'normal' thing, does it take an airline weeks to pay a voucher that is, as I was told, 'same as cash'
Jan 22, 2015, 4:09 am
#2
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,075
Search around the forum and you'll see plenty of posts about how TK works - when things are fine, it's great, when there is anything wrong, then you are SOL.
What I think you should do:
1. Go here and fill in an online feedback form;
2. You'll get a auto-reply with a reference #;
3. Star that email, keep that number handy;
4. Wait a week, if there is no respond - call the call center with the free phone number, then told them that you left a feedback #, they will ask you for the number, and you'll be directed to customer relations.
5. Don't expect that 1 call will solve all the problem, if it does - you should buy a lottery ticket.
What I think you should do:
1. Go here and fill in an online feedback form;
2. You'll get a auto-reply with a reference #;
3. Star that email, keep that number handy;
4. Wait a week, if there is no respond - call the call center with the free phone number, then told them that you left a feedback #, they will ask you for the number, and you'll be directed to customer relations.
5. Don't expect that 1 call will solve all the problem, if it does - you should buy a lottery ticket.
Jan 23, 2015, 11:44 am
#3
Join Date: Dec 2011
Location: DTW
Programs: TK E+, WY, Radisson R
Posts: 2,360
I have not heard of people getting bumped and I'll keep that in mind. I avoid this route due to aircraft and timing, I'd rather get to DXB first and get on TK flight (always widebodies) so I can have full night of sleep before coming to IST.
Seriously, IST-MCT is way underserved and TK has monopoly here. WY should send their own metals, rather than codesharing with TK, just 3 weekly flights arriving and leaving out of IST during the middle of the day even with 737 will help. Perhaps re-allocate planes from CAI route to IST on certain days, where IST can not be any worse than CAI (both yields and load factors).
Yes I have been griping about the recent changes in J on WY A330, but for any market, 2 options is always > 1 option.
Seriously, IST-MCT is way underserved and TK has monopoly here. WY should send their own metals, rather than codesharing with TK, just 3 weekly flights arriving and leaving out of IST during the middle of the day even with 737 will help. Perhaps re-allocate planes from CAI route to IST on certain days, where IST can not be any worse than CAI (both yields and load factors).
Yes I have been griping about the recent changes in J on WY A330, but for any market, 2 options is always > 1 option.