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Archived: The NEXUS Information Thread

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Old Mar 3, 2013, 10:24 pm
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Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:

The NEXUS Information Thread



Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.

About NEXUS

NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.

The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.

Program benefits

If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.

Membership will enable airline passengers to save time by:
  • using automated self-serve kiosks in dedicated areas at designated international airports;
  • using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
  • As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
  • using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.

Join NEXUS

Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.

About NEXUS
Eligibility
How to apply
Enrolment process


Key points about the program as found by forum members:
  • NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
  • It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
  • Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
  • If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
  • There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
  • Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.


Updating Passport with Canada for NEXUS

As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
This is supported by data points in post 11122 and 11132.

Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
  • 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)

After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.

The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.

He specifically requested that only the telephone number be posted (and not the email address).

In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
Note:

US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,

Your NEXUS membership is not set to expire until July 11 2016.

As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.

If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.

When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.

It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.

Thank you again for contacting the CBP INFO Center.

Sincerely,

CBP INFO Center
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Archived: The NEXUS Information Thread

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Old Apr 19, 2017, 3:35 pm
  #10396  
 
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Originally Posted by 18sas
Thanks, I'll try to check back. Is it easy to change appointment times online?
It is very easy to change your appointment on GOES website. Data is live. It is best to check at least several times a day when that NEXUS office is open.

Good luck and please come back and let us know your result.
1KChinito is offline  
Old Apr 19, 2017, 3:51 pm
  #10397  
 
Join Date: Jan 2006
Location: YYZ
Programs: AC, Bonvoy, HH
Posts: 610
Originally Posted by 18sas
OK. It seemed like though every day that I checked in July was showing unavailable, but there were plenty of slots across the board in June. I just assumed that meant that they weren't taking appointments yet for July.
What location are you checking. I just checked Toronto, and July was available. The four random days I checked had all time slots available.

Thanks, I'll try to check back. Is it easy to change appointment times online?
Very easy. Click the blue "manage interview appointment" button. Select the centre, and it will provide you with a calendar to choose from.
laidback71 is offline  
Old Apr 19, 2017, 4:30 pm
  #10398  
 
Join Date: Jan 2008
Location: KATL
Programs: DL DM/2MM
Posts: 2,034
Originally Posted by laidback71
What location are you checking. I just checked Toronto, and July was available. The four random days I checked had all time slots available.
YUL. Every day in Jun is available, no day beyond that is.
18sas is offline  
Old Apr 19, 2017, 6:53 pm
  #10399  
 
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Originally Posted by 18sas
YUL. Every day in Jun is available, no day beyond that is.
That means they are not scheduling any appointments for the month of July yet.
1KChinito is offline  
Old Apr 20, 2017, 7:53 am
  #10400  
 
Join Date: Jan 2006
Location: YYZ
Programs: AC, Bonvoy, HH
Posts: 610
Originally Posted by 18sas
YUL. Every day in Jun is available, no day beyond that is.
You could drive to Champlain (~1 hour) when you are in YUL. Lots of availability there. It depends on how urgent it is for you and the time you have while in YUL.

As 1KChinito said, check daily, or even more frequently to see if spots open up in May. I was able to get an appointment at the busy YYZ location one week after my conditional approval. I was checking a few times a day.
laidback71 is offline  
Old Apr 20, 2017, 8:02 am
  #10401  
FlyerTalk Evangelist
 
Join Date: Aug 2011
Location: Austin, Texas
Programs: Airline nobody. Sad!
Posts: 26,062
Originally Posted by 1KChinito
That means they are not scheduling any appointments for the month of July yet.
Sounds right. I did my NEXUS interview at YUL but can't remember how far in advance I scheduled it. Might have only been a month or so, as I booked my flight to YUL about a month in advance of when I interviewed, so I likely booked and then rescheduled. Again, OP, check daily to see if/when they open up for July.
TheBOSman is offline  
Old Apr 20, 2017, 9:39 am
  #10402  
 
Join Date: Jan 2008
Location: KATL
Programs: DL DM/2MM
Posts: 2,034
Originally Posted by 1KChinito
That means they are not scheduling any appointments for the month of July yet.
Yes, thanks, that's what I assumed.
18sas is offline  
Old Apr 20, 2017, 5:49 pm
  #10403  
 
Join Date: Dec 2014
Posts: 29
Why Does NEXUS C A Take So Much Longer Than G E???

I applied for G E for my daughter. Time from online application to conditional approval was only 10 calendar days.

Got her in for interview 5 days after c a. Got her G E card in mail 5 days after interview. So only 20 days total for everything.

I also want to get my daughter NEXUS because my wife and I have it, and it's FREE until 18.

The GOES system would not let me apply for NEXUS for her until final approval of G E was complete.

Well, it's going on 32 calendar days and NEXUS status still says "pending".

Why is G E so dang fast while NEXUS is slow-slow-slow?

From what I understand USA and Canada authorities have full access to each others citizens records.

If someone is approved quickly for G E, why not the same for NEXUS?

Hman
hman414 is offline  
Old Apr 20, 2017, 6:56 pm
  #10404  
 
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,439
Originally Posted by hman414
I applied for G E for my daughter. Time from online application to conditional approval was only 10 calendar days.

Got her in for interview 5 days after c a. Got her G E card in mail 5 days after interview. So only 20 days total for everything.

I also want to get my daughter NEXUS because my wife and I have it, and it's FREE until 18.

The GOES system would not let me apply for NEXUS for her until final approval of G E was complete.

Well, it's going on 32 calendar days and NEXUS status still says "pending".

Why is G E so dang fast while NEXUS is slow-slow-slow?

From what I understand USA and Canada authorities have full access to each others citizens records.

If someone is approved quickly for G E, why not the same for NEXUS?

Hman
Nexus approval is a business process involving two completely separate government bureaucracies. It is relatively amazing the business process works at all.
mnbp is offline  
Old Apr 21, 2017, 7:45 am
  #10405  
 
Join Date: Jan 2013
Location: YVR
Posts: 243
Originally Posted by hman414
I applied for G E for my daughter. [...]
I also want to get my daughter NEXUS because my wife and I have it, and it's FREE until 18.
It's too bad you got Global Entry first, you just wasted your time. NEXUS includes Global Entry privileges.
Kiraly is offline  
Old Apr 23, 2017, 4:31 pm
  #10406  
 
Join Date: Jul 2013
Location: CLE
Programs: NEXUS, MileagePlus Silver, Frontier Diamond, IHG Spire, Marriott Gold, Hilton Diamond, Hertz PC
Posts: 264
Originally Posted by hman414
I applied for G E for my daughter. Time from online application to conditional approval was only 10 calendar days.

Got her in for interview 5 days after c a. Got her G E card in mail 5 days after interview. So only 20 days total for everything.

I also want to get my daughter NEXUS because my wife and I have it, and it's FREE until 18.

The GOES system would not let me apply for NEXUS for her until final approval of G E was complete.

Well, it's going on 32 calendar days and NEXUS status still says "pending".

Why is G E so dang fast while NEXUS is slow-slow-slow?

From what I understand USA and Canada authorities have full access to each others citizens records.

If someone is approved quickly for G E, why not the same for NEXUS?

Hman
GE only requires approval from the US authorities. NEXUS requires approval from both US and Canadian authorities. The US standard for approval is the same for GE and NEXUS (as GE comes included with NEXUS). Since GE is approved so fast, it is reasonable to assume that it is the Canadian authorities holding up the process.
trmbn65 is offline  
Old Apr 25, 2017, 10:06 am
  #10407  
 
Join Date: Feb 2009
Posts: 16
Recently I renewed my Canadian passport. I updated the passport information on GOES and I figured I would be good to go for Global Entry for entering the US. But based on other posts on this thread I called the Nexus enrolment centre in Montreal to ask if they still need a copy of my passport for Canadian customs. The Nexus office employee told me, to my surprise, that it is actually the other way around. They need to scan my passport so that I can continue to use the GE kiosks without problems, but CBSA does not need a passport copy because the Nexus kiosks work with Nexus card only. Has anyone else been told something like this?
zalky is offline  
Old Apr 26, 2017, 10:47 am
  #10408  
 
Join Date: Jun 2009
Posts: 23
Originally Posted by zalky
Recently I renewed my Canadian passport. I updated the passport information on GOES and I figured I would be good to go for Global Entry for entering the US. But based on other posts on this thread I called the Nexus enrolment centre in Montreal to ask if they still need a copy of my passport for Canadian customs. The Nexus office employee told me, to my surprise, that it is actually the other way around. They need to scan my passport so that I can continue to use the GE kiosks without problems, but CBSA does not need a passport copy because the Nexus kiosks work with Nexus card only. Has anyone else been told something like this?
For NEXUS, updates (new home address or employer) or new immigration docs (passports, permanent resident cards, etc), both CBSA and CBP officers advise that this needs to be done in person in an NEXUS office. I have attempted to update addresses and other information on the GOES web site before only to find that this update was not indicated on the computer screen at the entry officer's booth on my next entry. I had to go in to the NEXUS office and present the update in person before the border officer at entry saw it on their screen as I entered.

As for customs, they just go by what is on the immigration information of the document being used to enter (recorded in the NEXUS system).
How does GE work?
hfink99 is offline  
Old Apr 26, 2017, 10:52 am
  #10409  
 
Join Date: Jun 2009
Posts: 23
Originally Posted by hman414
Well, it's going on 32 calendar days and NEXUS status still says "pending".

Why is G E so dang fast while NEXUS is slow-slow-slow?
I recently renewed my NEXUS. It took 7 weeks to received the conditional approval notice with a request to schedule the interview. I presume you know the way to get a sooner interview by checking the appointment system on a daily basis to obtain a sooner appointment from someone else who has cancelled or rescheduled their appointment?

It is easy to see why NEXUS applications take longer to process as two different governments review the NEXUS application while only one government is reviewing a GE application.
hfink99 is offline  
Old Apr 28, 2017, 9:49 am
  #10410  
 
Join Date: Apr 2017
Posts: 1
Secondary Screening

Hey there. Wife and I are both Nexus holders and we recently did some shopping in the states and crossed via the Nexus lane in Niagara. We had our receipts with the exception of one which we forgot in the trunk and when we mentioned that to the border guard he gave us a yellow card and had us pull into secondary. Couple of other guards came out and searched our cars and looked at our receipts and once they searched the car we were told we could go. We didn't have to pay anything, nothing was seized nor were we given any paperwork or anything. In fact, we didn't even have to go inside of the building. I'm just wondering now what this means? Is this recorded as an infraction or did we get lucky with no record against me and should just be more prepared next time?
directhit606 is offline  


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