Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Feb 15, 2017, 2:38 pm
Join Date: Jul 2015
Location: BDL, YVR, CMH
Programs: AC, WN, Nexus
Posts: 74
You can also book your appointment somewhere in the US, and later visit a Canadian site on a walk-in basis to add the iris scan.
Feb 16, 2017, 9:30 pm
Join Date: Jul 2001
Posts: 3,973
I've read the wiki and only a small number of posts. We'll be moving to Vermont and would be interested in enrolling at the Derby Line center. Do I understand that the wait for enrollment would be more in getting preliminary approval from the central governments than from getting an appointment where I hope the wait wouldn't be so long in a sparsely populated area?
If that would be our enrollment place for Global Entry as well, is there a downside to getting NEXUS for half the price, rather than GE?
If we might as well start the process, hoping not to wait too long after our arrival in April, can we give our future address in the application, or would we be advised to give our current address because they'd be checking it against government databases?
If that would be our enrollment place for Global Entry as well, is there a downside to getting NEXUS for half the price, rather than GE?
If we might as well start the process, hoping not to wait too long after our arrival in April, can we give our future address in the application, or would we be advised to give our current address because they'd be checking it against government databases?
Feb 17, 2017, 8:29 am
Join Date: Nov 2007
Location: Philadephia, PA
Programs: AA Platinum, Marriott Titanium/Lifetime Titanium, Hyatt Globalist, UA Silver, Hilton Gold, Hertz 5*
Posts: 477
I've read the wiki and only a small number of posts. We'll be moving to Vermont and would be interested in enrolling at the Derby Line center. Do I understand that the wait for enrollment would be more in getting preliminary approval from the central governments than from getting an appointment where I hope the wait wouldn't be so long in a sparsely populated area?
If that would be our enrollment place for Global Entry as well, is there a downside to getting NEXUS for half the price, rather than GE?
If we might as well start the process, hoping not to wait too long after our arrival in April, can we give our future address in the application, or would we be advised to give our current address because they'd be checking it against government databases?
If that would be our enrollment place for Global Entry as well, is there a downside to getting NEXUS for half the price, rather than GE?
If we might as well start the process, hoping not to wait too long after our arrival in April, can we give our future address in the application, or would we be advised to give our current address because they'd be checking it against government databases?
Derby Line can't do the iris scan, and they're only open on Tuesdays and Thursdays for interviews for 6 hours a day. Although you can do the interview there and get a scan later when near a Canadian station without an appointment I believe.
I'd think you'd want to give your current address when applying. The CBP advises for GE to wait and tell the interviewers if anything has changed after you apply and I assume the same would be true of NEXUS. Personally I'd wait until you were in VT to apply, and get a VT Enhanced Drivers License to tide you over while waiting for the NEXUS interview.
Feb 17, 2017, 11:15 am
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,439
I've read the wiki and only a small number of posts. We'll be moving to Vermont and would be interested in enrolling at the Derby Line center. Do I understand that the wait for enrollment would be more in getting preliminary approval from the central governments than from getting an appointment where I hope the wait wouldn't be so long in a sparsely populated area?
If that would be our enrollment place for Global Entry as well, is there a downside to getting NEXUS for half the price, rather than GE?
If we might as well start the process, hoping not to wait too long after our arrival in April, can we give our future address in the application, or would we be advised to give our current address because they'd be checking it against government databases?
If that would be our enrollment place for Global Entry as well, is there a downside to getting NEXUS for half the price, rather than GE?
If we might as well start the process, hoping not to wait too long after our arrival in April, can we give our future address in the application, or would we be advised to give our current address because they'd be checking it against government databases?
The only requirement after preliminary approval is to pick ANY interview timeslot - even months from now - within 30 days from the date of preliminary approval. Once an interview time is picked, it can be changed anytime to a new date and/or a new location.
Nexus includes Global Entry. There is no downside for Nexus other than it takes longer to get because two governments are involved, and because there are fewer interview locations.
Feb 17, 2017, 3:39 pm
Join Date: Mar 2005
Location: Seattle, WA
Programs: DL Diamond, UA 1K MM, SPG Plat For Life, Marriott Plat, Nexus/GlobalEntry
Posts: 9,198
Had the interview yesterday, got approved. The US guy was kind of surly, never did look me in the eye. In the category of dumb questions, he asked at least twice, "Why do you want to enter the Nexus program?" Duh! Am I missing something? What answers are they looking for/not looking for here?
The answer I gave was along the lines of convenience when going through customs and airport security. Another possible answer that came to mind was, "So I don't have to talk to you morons when I enter the country." (I managed to repress that one.)
But seriously, what is the point of this question?
The answer I gave was along the lines of convenience when going through customs and airport security. Another possible answer that came to mind was, "So I don't have to talk to you morons when I enter the country." (I managed to repress that one.)
But seriously, what is the point of this question?
So it's just a safety question so the agent can explain to the applicant what they are applying for if they answer the question in the wrong way.
Feb 21, 2017, 9:26 am
Join Date: Mar 2012
Posts: 85
I am a Canadian citizen with Canadian passport and a NEXUS. I flew to LGA and returned to YYZ last night. I didn't use my NEXUS to get into the U.S. as was with a companion that doesn't have one. I didn't provide my NEXUS info when I checked in at LGA to return to YYZ.
When I tried using the NEXUS kiosk in YYZ to clear immigration, it said something along the lines of "invalid membership" (I don't remember exactly). This happened after you look into the mirror. I thought my NEXUS may have been revoked but when I checked online I didn't have a message or anything.
Any idea on why this was? Does NEXUS inform you online if you've been revoked or how do they inform you?
When I tried using the NEXUS kiosk in YYZ to clear immigration, it said something along the lines of "invalid membership" (I don't remember exactly). This happened after you look into the mirror. I thought my NEXUS may have been revoked but when I checked online I didn't have a message or anything.
Any idea on why this was? Does NEXUS inform you online if you've been revoked or how do they inform you?
Feb 21, 2017, 3:13 pm
Join Date: Nov 2009
Location: LAS/GRU/DUB
Programs: Amex, JPMR, Nexus
Posts: 365
I am a Canadian citizen with Canadian passport and a NEXUS. I flew to LGA and returned to YYZ last night. I didn't use my NEXUS to get into the U.S. as was with a companion that doesn't have one. I didn't provide my NEXUS info when I checked in at LGA to return to YYZ.
When I tried using the NEXUS kiosk in YYZ to clear immigration, it said something along the lines of "invalid membership" (I don't remember exactly). This happened after you look into the mirror. I thought my NEXUS may have been revoked but when I checked online I didn't have a message or anything.
Any idea on why this was? Does NEXUS inform you online if you've been revoked or how do they inform you?
When I tried using the NEXUS kiosk in YYZ to clear immigration, it said something along the lines of "invalid membership" (I don't remember exactly). This happened after you look into the mirror. I thought my NEXUS may have been revoked but when I checked online I didn't have a message or anything.
Any idea on why this was? Does NEXUS inform you online if you've been revoked or how do they inform you?
Feb 21, 2017, 4:21 pm
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,635
I read JetLife's post to mean he went thru regular processing and not NEXUS.
Feb 22, 2017, 8:24 am
Join Date: Nov 2013
Location: YTZ
Posts: 502
I am a Canadian citizen with Canadian passport and a NEXUS. I flew to LGA and returned to YYZ last night. I didn't use my NEXUS to get into the U.S. as was with a companion that doesn't have one. I didn't provide my NEXUS info when I checked in at LGA to return to YYZ.
When I tried using the NEXUS kiosk in YYZ to clear immigration, it said something along the lines of "invalid membership" (I don't remember exactly). This happened after you look into the mirror. I thought my NEXUS may have been revoked but when I checked online I didn't have a message or anything.
Any idea on why this was? Does NEXUS inform you online if you've been revoked or how do they inform you?
When I tried using the NEXUS kiosk in YYZ to clear immigration, it said something along the lines of "invalid membership" (I don't remember exactly). This happened after you look into the mirror. I thought my NEXUS may have been revoked but when I checked online I didn't have a message or anything.
Any idea on why this was? Does NEXUS inform you online if you've been revoked or how do they inform you?
Feb 22, 2017, 7:28 pm
Join Date: Jul 2013
Location: YUL
Programs: AC SE100k, Marriott Platinum, Nexus/GE
Posts: 219
Feb 22, 2017, 9:34 pm
Join Date: Feb 2007
Location: YVR
Programs: Erstwhile Accidental AC E35K
Posts: 2,912
Feb 25, 2017, 10:59 am
Join Date: Dec 2010
Location: Glen Abbey
Posts: 639
On a recent flight to the US from Canada, and on the return flight, we were warned that airlines are rapidly dropping Nexus as a means of identification.
Nexus is to be used for customs and security purposes only, we were told. Only passports will be acceptable at check-in and at boarding.
Just a heads-up that this is starting to happen [B]now[B].
Nexus is to be used for customs and security purposes only, we were told. Only passports will be acceptable at check-in and at boarding.
Just a heads-up that this is starting to happen [B]now[B].
Feb 25, 2017, 11:35 am
Join Date: Jan 2013
Location: YVR
Posts: 243
On a recent flight to the US from Canada, and on the return flight, we were warned that airlines are rapidly dropping Nexus as a means of identification.
Nexus is to be used for customs and security purposes only, we were told. Only passports will be acceptable at check-in and at boarding.
Just a heads-up that this is starting to happen [B]now[B].
Nexus is to be used for customs and security purposes only, we were told. Only passports will be acceptable at check-in and at boarding.
Just a heads-up that this is starting to happen [B]now[B].
Feb 25, 2017, 1:22 pm
Join Date: Dec 2010
Location: Glen Abbey
Posts: 639
It was Air Canada. Staff at both ends (YYZ and LAX) told me the same story.
Feb 26, 2017, 12:44 pm
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
On a recent flight to the US from Canada, and on the return flight, we were warned that airlines are rapidly dropping Nexus as a means of identification.
Nexus is to be used for customs and security purposes only, we were told. Only passports will be acceptable at check-in and at boarding.
Nexus is to be used for customs and security purposes only, we were told. Only passports will be acceptable at check-in and at boarding.
If, on the other hand, we're talking about domestic travel, then surely passports will not be the only travel document accepted at check-in and boarding.