Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Oct 23, 2016, 9:54 am
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Thanks for all the advice. Guess I better call in to be sure. If worse comes to worse, I'm on UA ticket and UA allows free changes +/- 24 hours before departure, so I could delay my ticket by 1 (or 2) days if necessary.
Oct 23, 2016, 10:09 am
Join Date: Nov 2013
Location: PHL
Programs: AA - Plat, HHonors - Diamond, IHG - Plat, Marriott - Gold, National - Exec, Amtrak - Select, NEXUS
Posts: 1,075
Only at a Canadian Preclearance CBP station, as reported by posts in this thread. At a US POE, you will need to use your passport in the GE kiosks.
Oct 23, 2016, 10:22 am
Join Date: Jan 2007
Location: Toronto
Programs: AC*E50
Posts: 594
Can you use the GE kiosk when your nexus is approved but don't yet have the card?
Travelling out of YYZ tomorrow and my wife just got her renewal approved (old card expired a few weeks ago). Haven't been through transborder in a while so not sure the current setup. Approval letter says she can use NEXUS once she gets card but can use the GE kiosk immediately - if we use her passport and prints at the YYZ outbound GE kiosk will she be ok?
Thanks!
Travelling out of YYZ tomorrow and my wife just got her renewal approved (old card expired a few weeks ago). Haven't been through transborder in a while so not sure the current setup. Approval letter says she can use NEXUS once she gets card but can use the GE kiosk immediately - if we use her passport and prints at the YYZ outbound GE kiosk will she be ok?
Thanks!
Oct 23, 2016, 10:49 am
Join Date: Apr 2013
Posts: 26
where can I take fingerprints? Can I do it during my interview @niagara falls US side location? Is there only one KTN number showing in our GOES account? Or are there different numbers for precheck and global entry/NEXUS? Can I get the number after I get approval (i.e. before I receive my NEXUS card)? I have an international trip coming soon, I'm afraid that I won't receive my NEXUS card in time.
Department of Homeland Security:
And:
And:
Oct 23, 2016, 11:07 am
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Can you use the GE kiosk when your nexus is approved but don't yet have the card?
Travelling out of YYZ tomorrow and my wife just got her renewal approved (old card expired a few weeks ago). Haven't been through transborder in a while so not sure the current setup. Approval letter says she can use NEXUS once she gets card but can use the GE kiosk immediately - if we use her passport and prints at the YYZ outbound GE kiosk will she be ok?
Thanks!
Travelling out of YYZ tomorrow and my wife just got her renewal approved (old card expired a few weeks ago). Haven't been through transborder in a while so not sure the current setup. Approval letter says she can use NEXUS once she gets card but can use the GE kiosk immediately - if we use her passport and prints at the YYZ outbound GE kiosk will she be ok?
Thanks!
Oct 23, 2016, 11:08 am
Join Date: Jan 2007
Location: Toronto
Programs: AC*E50
Posts: 594
Oct 23, 2016, 1:51 pm
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,636
Can you use the GE kiosk when your nexus is approved but don't yet have the card?
Travelling out of YYZ tomorrow and my wife just got her renewal approved (old card expired a few weeks ago). Haven't been through transborder in a while so not sure the current setup. Approval letter says she can use NEXUS once she gets card but can use the GE kiosk immediately - if we use her passport and prints at the YYZ outbound GE kiosk will she be ok?
Thanks!
Travelling out of YYZ tomorrow and my wife just got her renewal approved (old card expired a few weeks ago). Haven't been through transborder in a while so not sure the current setup. Approval letter says she can use NEXUS once she gets card but can use the GE kiosk immediately - if we use her passport and prints at the YYZ outbound GE kiosk will she be ok?
Thanks!
Oct 23, 2016, 4:03 pm
Join Date: Jan 2013
Location: YVR
Posts: 243
Many NEXUS members may have used GE without having their NEXUS card in their possession. And the CBP may be fine with that most of the time. But it is, strictly speaking, against the NEXUS program rules, and I personally would not risk it.
Oct 23, 2016, 4:12 pm
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,832
^
If fully approved (and US has fingerprints on file) you can enter US using passport at kiosk. However there were reports that at certain airports, (overzealous) non-governmental personnel demand GE/NEXUS cards to access the kiosks.
If fully approved (and US has fingerprints on file) you can enter US using passport at kiosk. However there were reports that at certain airports, (overzealous) non-governmental personnel demand GE/NEXUS cards to access the kiosks.
There is no one stationed post-security to ask for a card. Once you gather your stuff, you walk out Of the security hall to pre-clearance. And there are no checkers at the entrance to the Pre-clearance hall. One just walks in, goes directly to the GE kiosks or just gets in line to see an officer. There isn't anyone lurking about asking to see cards.
Not speaking to the wisdom of using the kiosks without having the card with you (I personally wouldn't risk it) but as far as getting to, and actually using the GE kiosks she will be totally fine. She just won't be allowed in the expedited security lines without the card.
http://www.flyertalk.com/forum/27281747-post44.html
http://www.flyertalk.com/forum/27281811-post45.html
Last edited by Finkface; Oct 23, 2016 at 4:19 pm
Oct 23, 2016, 4:57 pm
Join Date: Jan 2007
Location: Toronto
Programs: AC*E50
Posts: 594
You don't need the card to access the kiosks. The "(overzealous) non-governmental personnel demand(ing) GE/NEXUS cards" is for entry to the expedited CATSA security lane (Canadian version of pre-check lite). There are no checks anywhere by anyone once you pass security and enter the US CBP Pre-Clearance hall to use the GE kiosks. The checks are done by CATSA at the entrance to the security hall if you want to use the expedited security lines.
There is no one stationed post-security to ask for a card. Once you gather your stuff, you walk out Of the security hall to pre-clearance. And there are no checkers at the entrance to the Pre-clearance hall. One just walks in, goes directly to the GE kiosks or just gets in line to see an officer. There isn't anyone lurking about asking to see cards.
Not speaking to the wisdom of using the kiosks without having the card with you (I personally wouldn't risk it) but as far as getting to, and actually using the GE kiosks she will be totally fine. She just won't be allowed in the expedited security lines without the card.
http://www.flyertalk.com/forum/27281747-post44.html
http://www.flyertalk.com/forum/27281811-post45.html
There is no one stationed post-security to ask for a card. Once you gather your stuff, you walk out Of the security hall to pre-clearance. And there are no checkers at the entrance to the Pre-clearance hall. One just walks in, goes directly to the GE kiosks or just gets in line to see an officer. There isn't anyone lurking about asking to see cards.
Not speaking to the wisdom of using the kiosks without having the card with you (I personally wouldn't risk it) but as far as getting to, and actually using the GE kiosks she will be totally fine. She just won't be allowed in the expedited security lines without the card.
http://www.flyertalk.com/forum/27281747-post44.html
http://www.flyertalk.com/forum/27281811-post45.html
Oct 23, 2016, 5:03 pm
Join Date: Sep 2015
Programs: 1 thousand
Posts: 2,112
- The website states you don't need your card
- I've not seen any reports of CBP asking for the card _except_ when the card (instead of passport) was used at a GE kiosk at preclearance in Canada.
- I've not seen any reports of Nexus revocation for not possessing the Nexus card when using GE.
Feel free to draw your own conclusions based on armchair lawyering, but I personally wouldn't have the slightest worry about using GE without the Nexus card. If you really want to play it safe, I'd recommend asking CBP for an explicit confirmation of what the website already states.
FWIW no one is making the equivalent assertion that you must carry the Nexus card to use Pre...
- I've not seen any reports of CBP asking for the card _except_ when the card (instead of passport) was used at a GE kiosk at preclearance in Canada.
- I've not seen any reports of Nexus revocation for not possessing the Nexus card when using GE.
Feel free to draw your own conclusions based on armchair lawyering, but I personally wouldn't have the slightest worry about using GE without the Nexus card. If you really want to play it safe, I'd recommend asking CBP for an explicit confirmation of what the website already states.
FWIW no one is making the equivalent assertion that you must carry the Nexus card to use Pre...
Oct 23, 2016, 5:59 pm
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,636
CBP may ask for whatever document you use at the kiosk whether it be NEXUS card or passport. If you can access kiosks after going thru the non-Trusted Traveler security lanes (due to personnel asking to see NEXUS/GE above), then passport is all you need for kiosk and clearance into US.
Isn't that exactly the same for US passport holders with NEXUS? They are getting GE due to NEXUS enrollment. IME CBP never asks for NEXUS card unless you use NEXUS card at kiosk.
My understanding from FT posts is that due to the physical layout at one of the airports (could be YYZ or YVR) you would not have access to GE kiosks if you went thru general security lane. Thus this unique setup is causing eligible Trusted Travelers (as far as CBP is concern) from using GE unless they have been issued and carry GE/NEXUS card. This setup automatically excludes certain eligible groups such as SENTRI and foreign GE member.
If you are a Canadian, the rules say you cannot. Remember that Canadians are not eligible to become Global Entry members. Canadians can only get Global Entry privileges as a benefit to their NEXUS membership. That means when you use a Global Entry kiosk, you use it as a NEXUS member, and all of the NEXUS rules (including the one requiring you have your NEXUS card with you when you use NEXUS services) apply.
Many NEXUS members may have used GE without having their NEXUS card in their possession. And the CBP may be fine with that most of the time. But it is, strictly speaking, against the NEXUS program rules, and I personally would not risk it.
Many NEXUS members may have used GE without having their NEXUS card in their possession. And the CBP may be fine with that most of the time. But it is, strictly speaking, against the NEXUS program rules, and I personally would not risk it.
You don't need the card to access the kiosks. The "(overzealous) non-governmental personnel demand(ing) GE/NEXUS cards" is for entry to the expedited CATSA security lane (Canadian version of pre-check lite). There are no checks anywhere by anyone once you pass security and enter the US CBP Pre-Clearance hall to use the GE kiosks. The checks are done by CATSA at the entrance to the security hall if you want to use the expedited security lines.
There is no one stationed post-security to ask for a card. Once you gather your stuff, you walk out Of the security hall to pre-clearance. And there are no checkers at the entrance to the Pre-clearance hall. One just walks in, goes directly to the GE kiosks or just gets in line to see an officer. There isn't anyone lurking about asking to see cards.
Not speaking to the wisdom of using the kiosks without having the card with you (I personally wouldn't risk it) but as far as getting to, and actually using the GE kiosks she will be totally fine. She just won't be allowed in the expedited security lines without the card.
http://www.flyertalk.com/forum/27281747-post44.html
http://www.flyertalk.com/forum/27281811-post45.html
There is no one stationed post-security to ask for a card. Once you gather your stuff, you walk out Of the security hall to pre-clearance. And there are no checkers at the entrance to the Pre-clearance hall. One just walks in, goes directly to the GE kiosks or just gets in line to see an officer. There isn't anyone lurking about asking to see cards.
Not speaking to the wisdom of using the kiosks without having the card with you (I personally wouldn't risk it) but as far as getting to, and actually using the GE kiosks she will be totally fine. She just won't be allowed in the expedited security lines without the card.
http://www.flyertalk.com/forum/27281747-post44.html
http://www.flyertalk.com/forum/27281811-post45.html
Last edited by seawolf; Oct 23, 2016 at 6:18 pm
Oct 23, 2016, 6:24 pm
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,832
CBP may ask for whatever document you use at the kiosk whether it be NEXUS card or passport. If you can access kiosks after going thru the non-Trusted Traveler security lanes (due to personnel asking to see NEXUS/GE above), then passport is all you need for kiosk and clearance into US.
Isn't that exactly the same for US passport holders with NEXUS? They are getting GE due to NEXUS enrollment. IME CBP never asks for NEXUS card unless you use NEXUS card at kiosk.
My understanding from FT posts is that due to the physical layout at one of the airports (could be YYZ or YVR) you would not have access to GE kiosks if you went thru general security lane. Thus this unique setup is causing eligible Trusted Travelers (as far as CBP is concern) from using GE unless they have been issued and carry GE/NEXUS card. This setup automatically excludes certain eligible groups such as SENTRI and foreign GE member.
Isn't that exactly the same for US passport holders with NEXUS? They are getting GE due to NEXUS enrollment. IME CBP never asks for NEXUS card unless you use NEXUS card at kiosk.
My understanding from FT posts is that due to the physical layout at one of the airports (could be YYZ or YVR) you would not have access to GE kiosks if you went thru general security lane. Thus this unique setup is causing eligible Trusted Travelers (as far as CBP is concern) from using GE unless they have been issued and carry GE/NEXUS card. This setup automatically excludes certain eligible groups such as SENTRI and foreign GE member.
Oct 23, 2016, 7:02 pm
Join Date: Nov 2013
Location: PHL
Programs: AA - Plat, HHonors - Diamond, IHG - Plat, Marriott - Gold, National - Exec, Amtrak - Select, NEXUS
Posts: 1,075
There is no actual dedicated expedited security, just lanes that allow you to bypass the general line. Kind of like a priority lane. Everyone goes to the same place, you just get there faster if you have a Nexus/GE card. You have to do the same things everyone else does (shoes off etc) and everyone comes out the same place. You then exit the security hall and go into another area/room where the CBP officers are.
I have experienced the "skip the line to standard security" at YOW and YUL transborder CATSA checkpoints in the past, so this must vary by time/station.
Oct 23, 2016, 9:10 pm
Join Date: Oct 2016
Posts: 1
Am I eligible to apply for nexus?
Hi Everyone,
I'm interested in applying for nexus and had a quick question about eligibility.
About 2 years ago, I bought a radar detector and ordered it to Bellingham, WA. When I brought it back, I didn't declare it and was pulled in. They found it and I had to pay a fine or some amount ( I forget now). Totally a silly decision and I would never do anything like this again.
Since then, I've had no issues and haven't been searched at all on any border crossing. Now my GF has nexus and me not having nexus is getting frustrating.
I am trying to figure out if this is an infarction that would preclude me from applying . The elegibility criteria "you have a recorded violation of customs."
Thanks for your help in advance
-R
I'm interested in applying for nexus and had a quick question about eligibility.
About 2 years ago, I bought a radar detector and ordered it to Bellingham, WA. When I brought it back, I didn't declare it and was pulled in. They found it and I had to pay a fine or some amount ( I forget now). Totally a silly decision and I would never do anything like this again.
Since then, I've had no issues and haven't been searched at all on any border crossing. Now my GF has nexus and me not having nexus is getting frustrating.
I am trying to figure out if this is an infarction that would preclude me from applying . The elegibility criteria "you have a recorded violation of customs."
Thanks for your help in advance
-R