Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Aug 26, 2016, 8:43 pm
#9916
Join Date: Nov 2009
Location: LAS/GRU/DUB
Programs: Amex, JPMR, Nexus
Posts: 365
Aug 27, 2016, 8:17 pm
#9917
Join Date: May 2016
Location: Austin, TX
Posts: 132
Many thanks for yours (and others') replies on this topic. Looking forward to a trip to Sydney early next year. Cheers!
If you are GE and applied/approved for NEXUS, you will get a new card. As KPOM mentioned, all US passports (along with a dozen other countries' passports) with the biometric chip can use Australia's SmartGate .
You don't need to be enrolled in any CBP Trusted Traveler program to use Australia's SmartGate.
You don't need to be enrolled in any CBP Trusted Traveler program to use Australia's SmartGate.
Aug 27, 2016, 9:31 pm
#9918
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,635
This is the probably the only potential advantage of having real GE.
But if you are enroll in NEXUS and then in GE, not sure if you can have ACTIVE GE and NEXUS cards.
Aug 27, 2016, 9:53 pm
#9919
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
Is there such a thing as a "GE card"? I'd assume that I could use a GE lane provided I have access to GE, although Nexus members don't really have any way to prove membership (other than the machines accept their passports and fingerprints)
Aug 27, 2016, 11:05 pm
#9920
Join Date: Nov 2009
Location: LAS/GRU/DUB
Programs: Amex, JPMR, Nexus
Posts: 365
Both GE and Nexus have cards, however if you activate Nexus after you've had GE, they deactivate the GE card and those that applied for GE after they've had Nexus, did not get the option to renew their Nexus at all.
Aug 28, 2016, 2:25 pm
#9921
Join Date: Jul 2001
Location: Lower Merion Township, PA, (an inner-ring suburb to the Socialist Workers City/State of Philadelphia, PA)
Posts: 596
Not only do they deactivate the GE card, they tell you in the nexus interview using the GE card will be treated as an attempt to use an invalid card. And in so doing your Nexus status could be revoked. I followed the interviewer's suggestion and cut the GE card in half after the Nexus card arrived and was activated.
Aug 28, 2016, 10:09 pm
#9922
Join Date: Jul 2010
Location: Surrey, BC
Programs: A few, *G,
Posts: 124
I was told by CPB at my Nexus interview that GE is fingerprints and passport. My Nexus card (and I suppose a GE card) is irrelevant for GE procedure.
Aug 28, 2016, 11:08 pm
#9923
Join Date: Nov 2009
Location: LAS/GRU/DUB
Programs: Amex, JPMR, Nexus
Posts: 365
That is true except that for land border crossing into the US from Canada or Mexico, all you do is scan an active card, no passport or fingerprints needed.
Aug 29, 2016, 11:48 am
#9924
Join Date: Nov 2007
Location: Philadephia, PA
Programs: AA Platinum, Marriott Titanium/Lifetime Titanium, Hyatt Globalist, UA Silver, Hilton Gold, Hertz 5*
Posts: 477
Originally GE didn't have cards. When CBP semi-merged their trusted traveler programs and NEXUS/SENTRI members got to use GE kiosks, they started issuing GE cards so that GE members could have expedited land border crossings back into the US (although not into Canada or Mexico since GE members didn't interview with those countries' agencies). Those of us who had signed up for GE before this had to pay an additional fee to have a card issued if we wanted it.
Aug 29, 2016, 12:20 pm
#9925
Join Date: Jul 2001
Location: Lower Merion Township, PA, (an inner-ring suburb to the Socialist Workers City/State of Philadelphia, PA)
Posts: 596
Yes. And the above questions for relevant only for people who have GE but not Nexus, then apply for and get Nexus. Which deactivates the GE card.
Aug 29, 2016, 4:13 pm
#9926
Join Date: Aug 2006
Location: MSP
Programs: 1st Class Only
Posts: 280
Hi Mesabadad (nice name, btw):
We plan to go to International Falls for our interview as well and when researching happened on the link below. I called the number "For iris photograph information, please call 807-274-3655" indicated in the link below. The number is for the Canadian Border Services agency in St. Francis. A nice lady answered and said, "yes, once your interview is done on the US side, come on over to Canada and we'll do the iris scan, no appointment necessary". Hope this helps.
http://www.cbsa-asfc.gc.ca/prog/nexus/location-eng.html
We plan to go to International Falls for our interview as well and when researching happened on the link below. I called the number "For iris photograph information, please call 807-274-3655" indicated in the link below. The number is for the Canadian Border Services agency in St. Francis. A nice lady answered and said, "yes, once your interview is done on the US side, come on over to Canada and we'll do the iris scan, no appointment necessary". Hope this helps.
http://www.cbsa-asfc.gc.ca/prog/nexus/location-eng.html
I suggest calling ahead about iris scans and also asking at the interview and the border crossing.
We were approved immediately and should get our cards in about 2 weeks.
Aug 29, 2016, 10:15 pm
#9927
Join Date: Sep 2010
Programs: United Airlines MileagePlus
Posts: 44
I've been a member of Nexus since 2011 and recently became a US Citizen and now have a US Passport. This change of passport information cannot be accomplished on the GOES web site and it appears must be done at an enrollment center in person.
Does anyone know if I can update US gov at JFK airport (instead of driving up to Champlain NY)? I'm planning to update Canada gov at Montreal airport when I am up there next.
Does anyone know if I can update US gov at JFK airport (instead of driving up to Champlain NY)? I'm planning to update Canada gov at Montreal airport when I am up there next.
Aug 29, 2016, 10:24 pm
#9928
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,194
In my experience (which was awhile ago), updating the information at a Global Entry office in the US will successfully update the US's records, so that may work to allow you to keep using the GE benefit for entry into the US, but don't quote me on that. When you next visit YUL, you'll probably want to enter via the regular line and not the NEXUS line, since Canada won't know about your updates.
Aug 30, 2016, 4:42 am
#9929
Join Date: Jul 2016
Posts: 27
I've been a member of Nexus since 2011 and recently became a US Citizen and now have a US Passport. This change of passport information cannot be accomplished on the GOES web site and it appears must be done at an enrollment center in person.
Does anyone know if I can update US gov at JFK airport (instead of driving up to Champlain NY)? I'm planning to update Canada gov at Montreal airport when I am up there next.
Does anyone know if I can update US gov at JFK airport (instead of driving up to Champlain NY)? I'm planning to update Canada gov at Montreal airport when I am up there next.
Interviewed at Champlain 2 weeks ago. Canadian officer handed this paper to me and told me to fax my updated passport to 518-298-7949. Specifically the passport fax needs to be full size, clear and with ample margins. He showed me how they literally take the fax, fold the edge to mimic it being the size of a passport and swipe the fax through the passport scanner.
Aug 30, 2016, 10:18 am
#9930
Join Date: Sep 2014
Location: TYO
Programs: Hyatt Globalist
Posts: 1,744
Just had my interview at Vancouver downtown. Is it unusual to not get an approval email following the interview? The officer said I would either receive the card or a denial letter in mail, but I seem to recall folks also getting approval emails. My status online in GOES also still says "Interview Scheduled."
Edit: nevermind, it came in about 1.5 hours after I left the interview
Edit: nevermind, it came in about 1.5 hours after I left the interview
Last edited by invalyd; Aug 30, 2016 at 11:39 am