Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Feb 10, 2015, 6:50 am
#9136
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
There have been lots of discussion about this on this thread, but the key is the bolded line above. If you change your address you can do it online.
However, a new passport (including renewal) is not already on file. As such even though you can update it online, it's not valid in the eyes on CBSA, being a new passport.
I've asked as well, and the US does NOT share updates made in GOES with Canada. It's a privacy/security/whatever issue that prevents true data sharing. Ever notice at Nexus offices there is a US and a Canadian officer at separate computers?
One is owned by the US, one by Canada - they are not the same system or interface. Additionally, the US also has an additional computer only for ABTC applications.
From my earlier posts, I did a GOES renewal without issues or any problems until I went into a Nexus office to pick up my pass I left at security, and was read the riot act for using it in violation for 2 years.
However, a new passport (including renewal) is not already on file. As such even though you can update it online, it's not valid in the eyes on CBSA, being a new passport.
I've asked as well, and the US does NOT share updates made in GOES with Canada. It's a privacy/security/whatever issue that prevents true data sharing. Ever notice at Nexus offices there is a US and a Canadian officer at separate computers?
One is owned by the US, one by Canada - they are not the same system or interface. Additionally, the US also has an additional computer only for ABTC applications.
From my earlier posts, I did a GOES renewal without issues or any problems until I went into a Nexus office to pick up my pass I left at security, and was read the riot act for using it in violation for 2 years.
Updated passport = Nexus office visit. Period.
Feb 10, 2015, 3:35 pm
#9137
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,884
Hello all, first post
I have a NEXUS interview scheduled next week, and my address has changed since I filled out the application. I was in California and now I am in Washington.
My California license (only license) still has the address I put on the application. Should I bring a pay stub from my new job with my new address on it? I don't want to be denied for this.
Thanks
I have a NEXUS interview scheduled next week, and my address has changed since I filled out the application. I was in California and now I am in Washington.
My California license (only license) still has the address I put on the application. Should I bring a pay stub from my new job with my new address on it? I don't want to be denied for this.
Thanks
Feb 10, 2015, 8:31 pm
#9138
Join Date: Apr 2011
Location: USA - HNL, SEA, DEN, ORD, MCO, and all points inbetween
Programs: Way too many!
Posts: 1,188
It is odd that I was told this was absolutely NOT necessary by one office, and told that it absolutely WAS necessary by another. When in doubt, error on the side of caution I suppose. I'll bring the new Passport to a NEXUS office and be done with it.
Feb 14, 2015, 11:50 am
#9139
Join Date: Jan 2013
Location: YVR
Posts: 243
I understand that a NEXUS office visit is mandatory for passport updates, but only because I have read about it in this thread, and I did indeed visit the office a couple of weeks ago when I updated my passport. My point is that despite CBSA agents telling people in person to visit the office, and harassing people who haven't, the only official published word from CBSA about passport updates is to use GOES. When there is that big a discrepancy between what the published guidelines say and what is actually happening, that is a problem.
Last edited by Kiraly; Feb 15, 2015 at 9:15 pm
Feb 16, 2015, 10:31 pm
#9140
Join Date: Aug 2009
Location: YQR
Programs: NEXUS; alas, no status anymore.
Posts: 1,181
Data point:
Renewal applications 2015/02/09; conditional approval 2015/02/16. I was really hoping we could avoid doing interviews since we live in YQR and need to travel to do them, but alas, no such luck. (I assume I'd know immediately if interviews were waived?) We had no changes at all in our circumstances so I'm not sure why the interviews are required; maybe because we live in Saskatchewan and it's unusual for us to have NEXUS?
In any event, we have a four-hour connection at YYZ en route home from CDG in June so I've booked our appointments for the dead middle time - gives us time to be an hour or hour and a half late (we should clear customs quickly with NEXUS anyway) and yet still not be too rushed re-clearing security.
Renewal applications 2015/02/09; conditional approval 2015/02/16. I was really hoping we could avoid doing interviews since we live in YQR and need to travel to do them, but alas, no such luck. (I assume I'd know immediately if interviews were waived?) We had no changes at all in our circumstances so I'm not sure why the interviews are required; maybe because we live in Saskatchewan and it's unusual for us to have NEXUS?
In any event, we have a four-hour connection at YYZ en route home from CDG in June so I've booked our appointments for the dead middle time - gives us time to be an hour or hour and a half late (we should clear customs quickly with NEXUS anyway) and yet still not be too rushed re-clearing security.
Feb 23, 2015, 10:33 pm
#9141
Join Date: Apr 2011
Location: USA - HNL, SEA, DEN, ORD, MCO, and all points inbetween
Programs: Way too many!
Posts: 1,188
FYI:
Passport Renewal for me was lightning fast. I received my new Passport in EXACTLY 13 DAYS after mailing it in. I DID NOT CHOOSE OR PAY FOR EXPRESS SERVICE. Darn glad I didn't. It would have been a huge waste of money.
13 day turn around on a Passport Renewal without Express Service is a Record for me. Very surprised it was so fast. Must have hit the timing perfectly during a slump in renewals to get a turnaround that fast.
Passport Renewal for me was lightning fast. I received my new Passport in EXACTLY 13 DAYS after mailing it in. I DID NOT CHOOSE OR PAY FOR EXPRESS SERVICE. Darn glad I didn't. It would have been a huge waste of money.
13 day turn around on a Passport Renewal without Express Service is a Record for me. Very surprised it was so fast. Must have hit the timing perfectly during a slump in renewals to get a turnaround that fast.
Feb 25, 2015, 11:01 am
#9142
Join Date: Jun 2012
Posts: 446
FYI:
Passport Renewal for me was lightning fast. I received my new Passport in EXACTLY 13 DAYS after mailing it in. I DID NOT CHOOSE OR PAY FOR EXPRESS SERVICE. Darn glad I didn't. It would have been a huge waste of money.
13 day turn around on a Passport Renewal without Express Service is a Record for me. Very surprised it was so fast. Must have hit the timing perfectly during a slump in renewals to get a turnaround that fast.
Passport Renewal for me was lightning fast. I received my new Passport in EXACTLY 13 DAYS after mailing it in. I DID NOT CHOOSE OR PAY FOR EXPRESS SERVICE. Darn glad I didn't. It would have been a huge waste of money.
13 day turn around on a Passport Renewal without Express Service is a Record for me. Very surprised it was so fast. Must have hit the timing perfectly during a slump in renewals to get a turnaround that fast.
Passport Canada is usually pretty speedy. I think two weeks is their standard processing time, but of course you can always get it sooner if you pay a little extra.
Feb 25, 2015, 1:51 pm
#9143
Join Date: Aug 2009
Location: YQR
Programs: NEXUS; alas, no status anymore.
Posts: 1,181
My last passports were quick. I dropped off the paperwork at a passport office in Regina on a Monday. I had replacement passports in my mailbox (well, a card to go pick them up) on Friday.
Feb 25, 2015, 3:56 pm
#9144
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,194
FYI:
Passport Renewal for me was lightning fast. I received my new Passport in EXACTLY 13 DAYS after mailing it in. I DID NOT CHOOSE OR PAY FOR EXPRESS SERVICE. Darn glad I didn't. It would have been a huge waste of money.
13 day turn around on a Passport Renewal without Express Service is a Record for me. Very surprised it was so fast. Must have hit the timing perfectly during a slump in renewals to get a turnaround that fast.
Passport Renewal for me was lightning fast. I received my new Passport in EXACTLY 13 DAYS after mailing it in. I DID NOT CHOOSE OR PAY FOR EXPRESS SERVICE. Darn glad I didn't. It would have been a huge waste of money.
13 day turn around on a Passport Renewal without Express Service is a Record for me. Very surprised it was so fast. Must have hit the timing perfectly during a slump in renewals to get a turnaround that fast.
Perhaps I could have saved the $75 extra and just done normal processing, but I would have been sweating bullets if my passport had not arrived before the middle of next month when I leave for my CX F trip to JNB.
Hopefully I will be able to stop at the NEXUS office at BFI on my overnight layover in SEA to update them with my new passport.
Feb 28, 2015, 11:18 pm
#9145
Join Date: Feb 2009
Location: YYZ/NRT
Posts: 71
I went to the NEXUS office at YYZ to update my passport today. The person doing the updating specifically mentioned that address and job changes must also be done in person.
However, my address was correct on file even though I hadn't updated it. But I have renewed my NEXUS membership since I moved. So somehow the renewal made my address update for the Canadian side.
However, my address was correct on file even though I hadn't updated it. But I have renewed my NEXUS membership since I moved. So somehow the renewal made my address update for the Canadian side.
Mar 1, 2015, 6:51 am
#9146
Join Date: Nov 2006
Location: Detroit; Formerly Dubai
Posts: 3,652
I went to the NEXUS office at YYZ to update my passport today. The person doing the updating specifically mentioned that address and job changes must also be done in person.
However, my address was correct on file even though I hadn't updated it. But I have renewed my NEXUS membership since I moved. So somehow the renewal made my address update for the Canadian side.
However, my address was correct on file even though I hadn't updated it. But I have renewed my NEXUS membership since I moved. So somehow the renewal made my address update for the Canadian side.
Mar 1, 2015, 5:45 pm
#9147
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,194
However, this will not update your information in the NEXUS system, and you cannot use NEXUS kiosks until you visit a NEXUS enrollment center and update your passport information with them. Even if you have updated your information with Global Entry, the NEXUS center will look and still see your old passport information, so it will not matter if you have updated it with the Global Entry folks. (However, any updates done at a NEXUS center will also update Global Entry, so it's not necessary to visit both, but it's a one-way transaction--only NEXUS centers can do the full update.)
Mar 7, 2015, 5:31 pm
#9148
Join Date: May 2006
Location: MYF/CMA/SAN/YYZ/YKF
Programs: COdbaUA 1K MM, AA EXP, Bonbon Gold, GHA Titanium, Hertz PC, NEXUS and GE
Posts: 5,839
No reason not to "front" which office it was--any Global Entry center will update your passport information in the Global Entry portion of the system, thus continuing to allow you to use Global Entry kiosks.
However, this will not update your information in the NEXUS system, and you cannot use NEXUS kiosks until you visit a NEXUS enrollment center and update your passport information with them. Even if you have updated your information with Global Entry, the NEXUS center will look and still see your old passport information, so it will not matter if you have updated it with the Global Entry folks. (However, any updates done at a NEXUS center will also update Global Entry, so it's not necessary to visit both, but it's a one-way transaction--only NEXUS centers can do the full update.)
However, this will not update your information in the NEXUS system, and you cannot use NEXUS kiosks until you visit a NEXUS enrollment center and update your passport information with them. Even if you have updated your information with Global Entry, the NEXUS center will look and still see your old passport information, so it will not matter if you have updated it with the Global Entry folks. (However, any updates done at a NEXUS center will also update Global Entry, so it's not necessary to visit both, but it's a one-way transaction--only NEXUS centers can do the full update.)
Mar 9, 2015, 11:15 am
#9150
Join Date: Jan 2014
Posts: 24
So I used (tried) the nexus last night at yyz upon entering Canada from Dominican. Inserted my nexus into the machine and got the message that I am unauthorized user. I have used the machine at YYZ fine. My wife's card worked Ok and she got a receipt. My 3 year old son has a card but no IRIS scan on file due to age.
We proceeded to the special service counter, where we were told since our son is too young, we should just use the regular line. Also the agent could not tell me why my card did not work. He suggested that i Contact nexus.
So my question is, is nexus useless for entering Canada with a kid who has nexus?
We proceeded to the special service counter, where we were told since our son is too young, we should just use the regular line. Also the agent could not tell me why my card did not work. He suggested that i Contact nexus.
So my question is, is nexus useless for entering Canada with a kid who has nexus?