Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Jul 17, 2017, 6:59 am
Join Date: Jul 2012
Location: Canada
Programs: BA Gold (OWE), Star Alliance Gold, Hilton Diamond
Posts: 2,194
Jul 17, 2017, 9:28 am
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
All back ground check should have done in full when you are conditionally approved. When you go in for your interview, it is mostly a formality.
Jul 19, 2017, 8:04 am
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,878
Question about appointments now.
I'm used to doing interviews at YYZ, and used to the wait there. Unusually, may not be there first, but may be in Seattle in Sept and my wife is waiting to interview. Seems the Seattle office is booking interviews in December right now. Seems like a loooong wait....is this normal for Seattle? I'm also used to getting interviews earlier than originally scheduled by checking for cancellations...is this common with Seattle, as well? I know we could drive up to Blaine/YVR, and get an appointment earlier, but probably won't have time.
Also, are offices now open on holidays? I've seen appointments available on Labor Day in various places, and I'm pretty sure when I did my interview in May, there was a spot that opened on Memorial Day. My recollection is that Nexus offices were closed on both Canadian and US holidays...are they now having them work on holidays...particularly surprising with CBP.
I'm used to doing interviews at YYZ, and used to the wait there. Unusually, may not be there first, but may be in Seattle in Sept and my wife is waiting to interview. Seems the Seattle office is booking interviews in December right now. Seems like a loooong wait....is this normal for Seattle? I'm also used to getting interviews earlier than originally scheduled by checking for cancellations...is this common with Seattle, as well? I know we could drive up to Blaine/YVR, and get an appointment earlier, but probably won't have time.
Also, are offices now open on holidays? I've seen appointments available on Labor Day in various places, and I'm pretty sure when I did my interview in May, there was a spot that opened on Memorial Day. My recollection is that Nexus offices were closed on both Canadian and US holidays...are they now having them work on holidays...particularly surprising with CBP.
Jul 19, 2017, 8:24 am
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Question about appointments now.
I'm used to doing interviews at YYZ, and used to the wait there. Unusually, may not be there first, but may be in Seattle in Sept and my wife is waiting to interview. Seems the Seattle office is booking interviews in December right now. Seems like a loooong wait....is this normal for Seattle? I'm also used to getting interviews earlier than originally scheduled by checking for cancellations...is this common with Seattle, as well? I know we could drive up to Blaine/YVR, and get an appointment earlier, but probably won't have time.
Also, are offices now open on holidays? I've seen appointments available on Labor Day in various places, and I'm pretty sure when I did my interview in May, there was a spot that opened on Memorial Day. My recollection is that Nexus offices were closed on both Canadian and US holidays...are they now having them work on holidays...particularly surprising with CBP.
I'm used to doing interviews at YYZ, and used to the wait there. Unusually, may not be there first, but may be in Seattle in Sept and my wife is waiting to interview. Seems the Seattle office is booking interviews in December right now. Seems like a loooong wait....is this normal for Seattle? I'm also used to getting interviews earlier than originally scheduled by checking for cancellations...is this common with Seattle, as well? I know we could drive up to Blaine/YVR, and get an appointment earlier, but probably won't have time.
Also, are offices now open on holidays? I've seen appointments available on Labor Day in various places, and I'm pretty sure when I did my interview in May, there was a spot that opened on Memorial Day. My recollection is that Nexus offices were closed on both Canadian and US holidays...are they now having them work on holidays...particularly surprising with CBP.
King County International Airport
Address: 7277 Perimeter Road
Room 116
Seattle, WA 98108
Hours of Operation: 8:30 a.m. - 3:30 p.m., Monday - Friday
Closed Canadian Holidays
Contact Information: (206) 553-0667
https://www.cbp.gov/travel/trusted-t...ers/washington
Jul 23, 2017, 4:32 am
Join Date: Jul 2016
Location: Canada
Programs: National EE, Enterprise Platinum, Hertz President's Circle, NEXUS
Posts: 106
What's the easiest way to update home address and employer?
What if I haven't done it within 3 months? Specifically the employer?
What if I haven't done it within 3 months? Specifically the employer?
Jul 23, 2017, 6:58 am
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,439
Just update your profile in GOES. Fields you can update online, do so. Any fields you cannot update, just wait for your next renewal and update then.
Jul 24, 2017, 8:43 am
Join Date: Dec 2007
Location: ORD
Programs: BA, AA, SQ, UA, AC, WS, MR TIT
Posts: 8,658
What would be the best and nearest place for someone who lives in Chicago to schedule a Nexus interview in a nearby (short drive) place other than YYZ or the bridge between Detroit and Windsor?
Jul 24, 2017, 8:54 am
Join Date: Jan 2013
Location: YVR
Posts: 243
Jul 24, 2017, 9:01 am
Join Date: Jul 2001
Location: SW Michigan, ex SF Bay Area
Posts: 829
I wouldn't call it a short drive, but when I stopped by there once for a document update, the agents at Sault Ste Marie were friendly and helpful, and this is the perfect time of year for a drive to the Upper Peninsula.
Jul 24, 2017, 1:17 pm
Join Date: Jul 2016
Location: Canada
Programs: National EE, Enterprise Platinum, Hertz President's Circle, NEXUS
Posts: 106
Jul 24, 2017, 1:43 pm
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,439
Yes. Update the fields that GOES allows you to update, and then at the next renewal, update everything else that has changed. This does assume that nothing has changed to affect your eligibility - if something significant has changed that affects Nexus qualifications, you do need to contact a Nexus office.
Jul 25, 2017, 8:40 am
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,878
Jul 25, 2017, 11:01 am
Join Date: Jul 2016
Location: Canada
Programs: National EE, Enterprise Platinum, Hertz President's Circle, NEXUS
Posts: 106
Yes. Update the fields that GOES allows you to update, and then at the next renewal, update everything else that has changed. This does assume that nothing has changed to affect your eligibility - if something significant has changed that affects Nexus qualifications, you do need to contact a Nexus office.
Jul 25, 2017, 12:42 pm
Join Date: Jul 2001
Location: SW Michigan, ex SF Bay Area
Posts: 829
Jul 25, 2017, 8:22 pm
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
One FTer complained to Chase Sapphire Reserve, Chase credited him his $50 NEXUS fee.
