Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Jan 24, 2015, 2:28 pm
#9091
Join Date: Jan 2013
Location: YVR
Posts: 243
Wow, 8 days from application to successful interview - that has to be close to a record
Jan 26, 2015, 12:23 pm
#9092
Join Date: Apr 2011
Location: USA - HNL, SEA, DEN, ORD, MCO, and all points inbetween
Programs: Way too many!
Posts: 1,188
That is fast. I can't remember how long it took me to get through the process, it's been quite a few years ago. My Card is set to expire in about 18 months, so I have to get on that when it gets within 1 year.
I found out that if you let your passport expire, you have to go to a Nexus Center to present your new Passport in person - IF YOU WANT TO RETAIN GLOBAL ENTRY status. This is what Nexus Officers told me. So that's what I did.
I found out that if you let your passport expire, you have to go to a Nexus Center to present your new Passport in person - IF YOU WANT TO RETAIN GLOBAL ENTRY status. This is what Nexus Officers told me. So that's what I did.
Jan 26, 2015, 1:35 pm
#9093
Join Date: Jan 2011
Location: CLT
Programs: AA EXP
Posts: 866
My nexus card/membership expires in July. Can anyone confirm if I have to be present for an interview to renew for another five years? I can't seem to find specific info regarding this on the GOES website, although I seem to remember hearing the renewal can be done online without a personal interview if there have been no infractions.
My status is a Canadian citizen, living in the US as a legal resident alien (green card holder).
Thanks for any info!
My status is a Canadian citizen, living in the US as a legal resident alien (green card holder).
Thanks for any info!
Jan 26, 2015, 1:55 pm
#9094
Join Date: Jun 2012
Posts: 446
My nexus card/membership expires in July. Can anyone confirm if I have to be present for an interview to renew for another five years? I can't seem to find specific info regarding this on the GOES website, although I seem to remember hearing the renewal can be done online without a personal interview if there have been no infractions.
My status is a Canadian citizen, living in the US as a legal resident alien (green card holder).
Thanks for any info!
My status is a Canadian citizen, living in the US as a legal resident alien (green card holder).
Thanks for any info!
Jan 26, 2015, 5:01 pm
#9096
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
Jan 29, 2015, 2:48 pm
#9097
Join Date: Nov 2012
Posts: 1,083
Just got treated like absolute $#@&#(&@ at the Ottawa Enrollment Center by a US officer...they really have no clue. I called in earlier and they told me to come in to get rid of part of the name on my card. So I came in, and was then made to feel like a liar when I was telling them that my father's first name is not something that should be on my card (because it's not in my Canadian passport or Canadian Citizenship card...), because I had told them my Russian birth certificate had that name listed - this is actually not a middle name, which they just didn't get... In russian, everyone's full name is first name,, father's first name, then last name. Then they told me I had to go online and apply for a replacement card! What was the point of asking to come in?
And then, when I was trying to reapply online, I had problems with GOES, because it was asking me for proof of Russian citizenship, which I don't even have anymore... So I called into the GOES help line, and the lady was just shocked I got told I need to reapply when I had already gotten the card and passed the interview. She said she would be able to remove my father's name that I don't want on the GOES card, since it will then match the passport exactly, and it is not really a name change per se. She said I would get the card in the mail in 7-10 days. Unbelievable.
And then, when I was trying to reapply online, I had problems with GOES, because it was asking me for proof of Russian citizenship, which I don't even have anymore... So I called into the GOES help line, and the lady was just shocked I got told I need to reapply when I had already gotten the card and passed the interview. She said she would be able to remove my father's name that I don't want on the GOES card, since it will then match the passport exactly, and it is not really a name change per se. She said I would get the card in the mail in 7-10 days. Unbelievable.
Last edited by DealAddict; Jan 30, 2015 at 9:29 am
Jan 30, 2015, 8:18 am
#9098
Join Date: Feb 2009
Location: YYZ/NRT
Posts: 71
I just renewed my passport and updated the info in GOES. Last time I got a new passport, I went in to the NEXUS office to update it as well. I assume it's still necessary to do this, but does anyone know if anything's changed recently?
Jan 30, 2015, 8:49 am
#9099
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
Just got treated like absolute $#@&#(&@ at the Ottawa Enrollment Center by a US officer...they really have no clue. I called in earlier and they told me to come in to get rid of part of the name on my card. So I came in, and was then made feel like I was a liar when I was telling them that my father's first name is not something that should be on my card (because it's not in my Canadian passport or Canadian Citizenship card...), because I had told them my Russian birth certificate had that name listed - this is actually not a middle name, which they just didn't get... In russian, everyone's full name is first name,, father's first name, then last name. Then they told me I had to go online and apply for a replacement card! What was the point of asking to come in?
And then, when I was trying to reapply online, I had problems with GOES, because it was asking me for proof of Russian citizenship, which I don't even have anymore... So I called into the GOES help line, and the lady was just shocked I got told I need to reapply when I had already gotten the card and passed the interview. She said she would be able to remove my father's name that I don't want on the GOES card, since it will then match the passport exactly, and it is not really a name change per se. She said I would get the card in the mail in 7-10 days. Unbelievable.
And then, when I was trying to reapply online, I had problems with GOES, because it was asking me for proof of Russian citizenship, which I don't even have anymore... So I called into the GOES help line, and the lady was just shocked I got told I need to reapply when I had already gotten the card and passed the interview. She said she would be able to remove my father's name that I don't want on the GOES card, since it will then match the passport exactly, and it is not really a name change per se. She said I would get the card in the mail in 7-10 days. Unbelievable.
Glad it worked out in the end.
Jan 30, 2015, 9:33 am
#9100
Join Date: Nov 2012
Posts: 1,083
So in 5 years, when I reapply, I think I'm not going to mention this patronymic at all if I'm asked what my full name is...because this only makes things more confusing. If this was genuinely a part of my name, I would have to mention it, but the only place it is probably in is a Russian birth certificate (untranslated). I was looking at my father's passport yesterday, and in it, the patronymic is written in Russian, but not translated into English. So the English translation just has first name, last name.
I don't even know why the border officers are not trained on this...
Last edited by DealAddict; Jan 30, 2015 at 9:52 am
Jan 30, 2015, 9:37 am
#9101
Join Date: Jun 2012
Posts: 446
Would highly recommend going in an showing it to them in person when you get a chance. I don't think it's absolutely crucial that you do it immediately, but would make a point to go when you can.
Just don't really ask any questions when you go. When we went in December due to new passports, the guy we dealt with at YYZ was an absolutely jerk.
Jan 30, 2015, 11:00 am
#9102
Join Date: Jan 2015
Posts: 4
Hi,
does anyone know how long it takes for the card to be sent? I was approved January 15th and its been 10 business days now. Just wondering since I'm heading on a few trips next week.
Kelvin
does anyone know how long it takes for the card to be sent? I was approved January 15th and its been 10 business days now. Just wondering since I'm heading on a few trips next week.
Kelvin
Jan 30, 2015, 7:35 pm
#9104
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,884
Definitely go in. Unless something has changed recently, even though the website says somewhere that updating GOES is good enough, it really isn't. That is a US system which doesn't really update the Canadian side. Plus the Canadian side wants a copy. Over the years, I've always got the same answer...the US side always says GOES is enough, the Canadians always say to bring it in. By doing the quick update in GOES, and then bringing it in for Canada covers your bases either way.
Jan 31, 2015, 1:08 am
#9105
Join Date: Jan 2015
Posts: 4
However, not impressed with the quality. Are we in 2000 or something? This feels like a flimsy piece of plastic that comes out of a teenager's printing machine. This is supposedly a secure travel document?! My photo has half my face cropped off.
A normal ontario driver's license has more safety features than this....
Last edited by punchbuggy; Jan 31, 2015 at 1:09 am Reason: typo