Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Oct 31, 2014, 1:34 pm
#8881
Join Date: Jun 2013
Location: SYD
Programs: QFF SG; VA WP; Accor Platinum; IHG Silver; HH Gold
Posts: 72
Nov 1, 2014, 12:10 pm
#8882
Join Date: Jun 2012
Posts: 446
Anyone flown into YTZ from the US recently? I'm curious if they've added the new machines and if so how many they have now. They were supposed to have added a second one a year or two ago, but every time I've passed through there was only ever one. Hoping they have a backup or that the new machines are more reliable.
Nov 2, 2014, 7:23 am
#8883
Join Date: Jul 2014
Location: SFO
Programs: UA Platinum, SPG Gold
Posts: 61
Nov 2, 2014, 9:52 am
#8885
Join Date: Nov 2002
Location: SEA/YVR/BLI
Programs: UA "Lifetime" Gold, AS MVPG100K, OW Emerald, HH Lifetime Diamond, IC Plat, Marriott Gold, Hertz Gold
Posts: 9,489
We entered at YVR a few days ago and used the new machines for the first time. One of the set was malfunctioning, not a great sign but better than some previous experiences at YVR, and all of the others seemed to work fine with people moving efficiently.
As seniors we worry about leaving things behind (with good reason
) and since you place the card in a fairly loose tray (almost like a subway or theater ticket counter) and the machine doesn't spit it out at the end like an ATM does, we'll have to remind ourselves to grab it at the end of the transaction.
Probably not an issue to most but definitely for us when fatigued after flying HKG-YVR.
As seniors we worry about leaving things behind (with good reason
) and since you place the card in a fairly loose tray (almost like a subway or theater ticket counter) and the machine doesn't spit it out at the end like an ATM does, we'll have to remind ourselves to grab it at the end of the transaction. Probably not an issue to most but definitely for us when fatigued after flying HKG-YVR.
Nov 2, 2014, 10:39 am
#8886
Join Date: Sep 2014
Posts: 4
nexus
just wanted to know if i can use my nexus card through the regular lane?i would have use the nexus lane,but my gf doesn't have a nexus card,so my question is can i use my nexus while she use her passport at the regular lane?if yes do i show the card reader my card?or just drive straight to the cbp officer
Nov 2, 2014, 10:42 am
#8887
Join Date: Jan 2011
Location: YVR to SEA
Posts: 2,535
Everybody in the car must have nexus
The guy in front of me last week who did exactly what you wanted to do got an orange slip for secondary inspection and probably got his card revoked
The guy in front of me last week who did exactly what you wanted to do got an orange slip for secondary inspection and probably got his card revoked
Nov 2, 2014, 10:44 am
#8888
Join Date: Nov 2002
Location: SEA/YVR/BLI
Programs: UA "Lifetime" Gold, AS MVPG100K, OW Emerald, HH Lifetime Diamond, IC Plat, Marriott Gold, Hertz Gold
Posts: 9,489
just wanted to know if i can use my nexus card through the regular lane?i would have use the nexus lane,but my gf doesn't have a nexus card,so my question is can i use my nexus while she use her passport at the regular lane?if yes do i show the card reader my card?or just drive straight to the cbp officer
I gather if you have a NEXUS card that's the card to use, even when using a non-NEXUS lane. We've done it a number of times with relatives and visitors without a problem.
Nov 2, 2014, 10:45 am
#8889
Join Date: Nov 2002
Location: SEA/YVR/BLI
Programs: UA "Lifetime" Gold, AS MVPG100K, OW Emerald, HH Lifetime Diamond, IC Plat, Marriott Gold, Hertz Gold
Posts: 9,489
just wanted to know if i can use my nexus card through the regular lane?i would have use the nexus lane,but my gf doesn't have a nexus card,so my question is can i use my nexus while she use her passport at the regular lane?if yes do i show the card reader my card?or just drive straight to the cbp officer
Nov 2, 2014, 11:54 am
#8891
Join Date: Nov 2002
Location: SEA/YVR/BLI
Programs: UA "Lifetime" Gold, AS MVPG100K, OW Emerald, HH Lifetime Diamond, IC Plat, Marriott Gold, Hertz Gold
Posts: 9,489
Nov 2, 2014, 12:11 pm
#8892
Join Date: May 2013
Programs: NEXUS/GE
Posts: 521
We did this as recently as yesterday and held up our cards to the reader in a regular lane. I presume (not sure) it gives the agent a head-start on identifying everybody in the car.
I gather if you have a NEXUS card that's the card to use, even when using a non-NEXUS lane. We've done it a number of times with relatives and visitors without a problem.
I gather if you have a NEXUS card that's the card to use, even when using a non-NEXUS lane. We've done it a number of times with relatives and visitors without a problem.
Nov 2, 2014, 5:16 pm
#8894
Join Date: Oct 2014
Location: Canada
Posts: 248
The Wifey and I just submitted our applications for the Nexus pass. Any idea how long it currently takes to get an interview at the Calgary location?
Nov 2, 2014, 5:35 pm
#8895
Join Date: Nov 2012
Location: Red Deer AB
Programs: Aeroplan
Posts: 35
I applied Oct 10th still pending review today Nov 2nd, I've heard a long wait for interview at yyc.