Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Jul 16, 2014, 7:51 pm
#8521
Join Date: May 2013
Programs: NEXUS/GE
Posts: 521
Oh believe me, I thought (and did) the same thing - online only - when I renewed in 2012. It was only when I went into a Nexus office that they pulled out a sheet of violations, highlighted the "updated document" line, and asked me whether or not I signed an agreement to abide by them when I joined the program.
They put me through a big ringer, with a "violation" note in my file since 2012... and made me feel I was lucky they didn't pull my NEXUS membership on the spot.
I don't want anyone else to go through that!
They put me through a big ringer, with a "violation" note in my file since 2012... and made me feel I was lucky they didn't pull my NEXUS membership on the spot.
I don't want anyone else to go through that!
Jul 16, 2014, 8:03 pm
#8522
Join Date: Jan 2006
Posts: 200
NOT TRUE. You can change passport and DL info online on GOES.
http://www.cbsa-asfc.gc.ca/prog/nexu...nnees-eng.html
Updates to personal informationNEXUS members can access the Global Online Enrollment System (GOES) to update address changes and passport information that is already on file.
http://www.cbsa-asfc.gc.ca/prog/nexu...nnees-eng.html
Updates to personal informationNEXUS members can access the Global Online Enrollment System (GOES) to update address changes and passport information that is already on file.
Jul 17, 2014, 10:16 pm
#8525
Join Date: Feb 2013
Location: PHL
Programs: NEXUS, UA Club
Posts: 641
I have a question regarding the NEXUS application. I was telling my friend about the benefits of NEXUS, and they started the application, however, one of the questions asked about previous customs issues. They did have an issue with not declaring items once while entering Canada, and were charged a penalty which they paid. This incident was over twenty years ago, and they have since crossed the border hundreds of times with no issues. They have no intention about lying about this incident, and would answer yes on the application and would be happy to explain the situation. My question is, do you think this would prevent them from getting approved in the first place, or is this a situation where they would be able to explain the situation in the interview? The reason I ask is that they don't want to bother filling out the lengthy application if they going to be denied anyways. If any of you have any experience with this type of situation and applying for NEXUS and can help out, I would appreciate it. Thank you.
Jul 18, 2014, 6:37 am
#8526
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,878
Government departments in either country hardly talk to each other, and you expect them to talk to departments of another country?
Jul 18, 2014, 7:00 am
#8527
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
Yes, all correct as far as I have seen and been told. Which is why I always come into the office to update my a passport as soon as I can. Mind you, last time I updated my Canadian passport, the US side didn't remove the old one from GOES, so the old one is also still in the document list.
We've beaten this to death. You absolutely have to go to the office when you're updating your passport. And even then there are no guarantees. I've gone in to update my DL and years later had a CBP officer chew me out for using Nexus with expired docs
Jul 21, 2014, 10:16 pm
#8528
Join Date: May 2012
Location: YOW
Programs: UA*1K, Marriott Titanium (LTP), Hilton Gold, Hertz PC
Posts: 1,665
For those applying for ABTC at YOW, their systems are now working. I had the dubious distinction of being their first interviewee, and after a driver error with the signature pad (which I've heard happened in YYZ and YUL too) and several calls, it's now storing signatures.
Jul 29, 2014, 9:17 am
#8529
Join Date: Jun 2009
Programs: DL GM,Hyatt Explorist, Hilton Gold, Marriott Titanium, NEXUS
Posts: 281
My parents wanted to bring a sealed can of Tim Horton's ground coffee on vacation. If we use GE, does this need to be declared?
Jul 29, 2014, 11:24 am
#8531
Join Date: Jun 2009
Programs: DL GM,Hyatt Explorist, Hilton Gold, Marriott Titanium, NEXUS
Posts: 281
Of course not, I'm just trying to get some clarification. If its going to be an issue, I won't bring it. I did however find a CBP website which separated specified ground coffee as a food product, not a plant product.
http://hungary.usembassy.gov/travel_customs.html
http://hungary.usembassy.gov/travel_customs.html
Jul 29, 2014, 10:19 pm
#8532
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,193
When did you cross? The NEXUS lane is open going into the US M-F 7am to 8pm while only M-F 3pm to 4pm going into Canada.
Source: http://www.ezbordercrossing.com/list.../#.U779KZRdX1Y
Source: http://www.ezbordercrossing.com/list.../#.U779KZRdX1Y
Separate question: how do you tell if/when your card was printed and mailed? People are mentioning on this thread that they're seeing notices that the card was printed on GOES. It's been too long since I did my application to remember how mine worked. We're hoping to receive my family member's card before we need to cross a busy border checkpoint in the middle of next month, but I can't find any indication whether it was mailed, and our mutual family member back home (and who will forward it) claims nothing's come yet...
Jul 30, 2014, 1:16 am
#8533
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,878
Of course not, I'm just trying to get some clarification. If its going to be an issue, I won't bring it. I did however find a CBP website which separated specified ground coffee as a food product, not a plant product.
http://hungary.usembassy.gov/travel_customs.html
http://hungary.usembassy.gov/travel_customs.html
IMO, coffee is not going to be an "issue" per say, just means you might need a few extra minutes for them to look at it. Last time I had to declare food at pre-clearance (chocolate) - the agent overseeing the machines saw the X when I took my receipt, brought me to the booth closest to the machines, asked what I had, scanned my passport, and then stamped the receipt and I was good to go. This at YYZ. It took maybe 30 extra seconds. I even asked if he wanted to see the box, he said he didn't - he wasn't worried since I declared it. Never even went into secondary (and even there, since Nexus/GE, I've never taken more than 5 - 10 minutes, including waiting).
Jul 30, 2014, 8:33 am
#8534
Join Date: Jun 2012
Posts: 446
Earlier this month I went to LAS and brought some K-Cups with me (hotel has a Keurig machine, so why not!). I knew it wouldn't be an issue, but I checked off food items (or what ever the option is on the GE machine). When I handed the receipt to the officer he just asked what I had. Told him coffee and he sent me on my way. Better safe than sorry!
Jul 30, 2014, 12:57 pm
#8535
Join Date: Mar 2007
Posts: 4,784
This is all I remember, and I've always checked "food item" because we carry baby food
"Every food EXCEPT gum is food", so if you only carry gum, then you dont' have to claim
"Every food EXCEPT gum is food", so if you only carry gum, then you dont' have to claim
