Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Jan 3, 2008, 10:47 pm
#61
Join Date: Jan 2005
Location: The World
Programs: WS Platinum, Marriott Titanium, DL Gold, UA Silver
Posts: 1,478
How old is the youngest person in your family to have signed up for NEXUS?
My 2 1/2 year old will have his interview in a few weeks - hoepfullky the irius scan works.
ALso what was your experience with the interview with a younger person and using NEXUS with the younger person?
My 2 1/2 year old will have his interview in a few weeks - hoepfullky the irius scan works.
ALso what was your experience with the interview with a younger person and using NEXUS with the younger person?
Our youngster (2 years) was approved and has his own Nexus card -- sans iris scan.
According to both US Customs and CBSA who work in the YYZ Nexus office:
- no iris scan is required for infants (or for visually impaired people) because they wouldn't be able to use the machines anyway
- when travelling with them, you can still bypass the line by using the crew lane
BUT ... on a recent trip ...
1. the US Customs officer in YYZ T1 customs hall totally contradicted his co-workers. He told us that our son - without an iris scan - should never have been admitted to the Nexus program in the first place (I think this guy must have missed a memo or something). Plus he also told us that no iris scan at the machines = you need to stand in the full, long (i.e. non-crew) line for inspection. He was totally wrong on both counts, but you can't exactly argue with these guys -- they're judge, jury and executioner so there's no point in trying.
2. Air Canada FAs don't seem to know why people are standing in "their" line, nor do they care. When we were waiting, two went out of their way to walk right around us and assume the front of the line -- without so much as a peep (much less an "excuse me for butting in")
3. On our return, the CBSA officer seemed equally confused (but, unlike the U.S. guy, unconcerned) about why we were using the crew lane
Jan 4, 2008, 9:02 am
#62
Join Date: Apr 2005
Location: YUL
Programs: AC SE
Posts: 2,103
Our youngster (2 years) was approved and has his own Nexus card -- sans iris scan.
According to both US Customs and CBSA who work in the YYZ Nexus office:
- no iris scan is required for infants (or for visually impaired people) because they wouldn't be able to use the machines anyway
- when travelling with them, you can still bypass the line by using the crew lane
BUT ... on a recent trip ...
1. the US Customs officer in YYZ T1 customs hall totally contradicted his co-workers. He told us that our son - without an iris scan - should never have been admitted to the Nexus program in the first place (I think this guy must have missed a memo or something). Plus he also told us that no iris scan at the machines = you need to stand in the full, long (i.e. non-crew) line for inspection. He was totally wrong on both counts, but you can't exactly argue with these guys -- they're judge, jury and executioner so there's no point in trying.
2. Air Canada FAs don't seem to know why people are standing in "their" line, nor do they care. When we were waiting, two went out of their way to walk right around us and assume the front of the line -- without so much as a peep (much less an "excuse me for butting in")
3. On our return, the CBSA officer seemed equally confused (but, unlike the U.S. guy, unconcerned) about why we were using the crew lane
According to both US Customs and CBSA who work in the YYZ Nexus office:
- no iris scan is required for infants (or for visually impaired people) because they wouldn't be able to use the machines anyway
- when travelling with them, you can still bypass the line by using the crew lane
BUT ... on a recent trip ...
1. the US Customs officer in YYZ T1 customs hall totally contradicted his co-workers. He told us that our son - without an iris scan - should never have been admitted to the Nexus program in the first place (I think this guy must have missed a memo or something). Plus he also told us that no iris scan at the machines = you need to stand in the full, long (i.e. non-crew) line for inspection. He was totally wrong on both counts, but you can't exactly argue with these guys -- they're judge, jury and executioner so there's no point in trying.
2. Air Canada FAs don't seem to know why people are standing in "their" line, nor do they care. When we were waiting, two went out of their way to walk right around us and assume the front of the line -- without so much as a peep (much less an "excuse me for butting in")
3. On our return, the CBSA officer seemed equally confused (but, unlike the U.S. guy, unconcerned) about why we were using the crew lane
Jan 4, 2008, 3:41 pm
#63
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 4,567
Jan 6, 2008, 10:45 am
#64
Join Date: Apr 2003
Location: Canada
Programs: AA 2MM
Posts: 125
Got pulled aside by US in YVR today, said my drivers licence was new since I got nexus. Showed him my DL he noted this info into a computer & said I had to go & get this info updated at both offices before my next crossing.
He said no interview required. Seems silly that he could not update the info while he was making notes in my profile.
He said no interview required. Seems silly that he could not update the info while he was making notes in my profile.
Jan 6, 2008, 5:22 pm
#65
Join Date: Apr 2005
Location: YUL
Programs: AC SE
Posts: 2,103
Got pulled aside by US in YVR today, said my drivers licence was new since I got nexus. Showed him my DL he noted this info into a computer & said I had to go & get this info updated at both offices before my next crossing.
He said no interview required. Seems silly that he could not update the info while he was making notes in my profile.
He said no interview required. Seems silly that he could not update the info while he was making notes in my profile.
Jan 6, 2008, 6:55 pm
#67
Join Date: Mar 2003
Location: USA
Posts: 1,291
... when travelling with (an infant), you can still bypass the line by using the crew lane
...FAs don't seem to know why people are standing in "their" line, nor do they care. When we were waiting, two went out of their way to walk right around us and assume the front of the line -- without so much as a peep (much less an "excuse me for butting in")...
...FAs don't seem to know why people are standing in "their" line, nor do they care. When we were waiting, two went out of their way to walk right around us and assume the front of the line -- without so much as a peep (much less an "excuse me for butting in")...
Jan 7, 2008, 3:57 am
#68
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 4,567
Just getting back into 08 mode and my brain is not there.
I am about to board YYZ_LGA and I have a feeling that I did not totally fill in my US address information
Do I not worry because I did not get a secondary, or visit the nexas office when I get home, or call?
Thank you for any info
I am about to board YYZ_LGA and I have a feeling that I did not totally fill in my US address information
Do I not worry because I did not get a secondary, or visit the nexas office when I get home, or call?
Thank you for any info
Last edited by lcohen999; Jan 7, 2008 at 4:03 am
Jan 7, 2008, 4:03 pm
#69
Join Date: Jan 2008
Location: YYZ/YUL
Programs: UA 1K, AC nadda, DL, WS-Nadda
Posts: 1,476
same card?
Can the card used at the airport be used in the Nexus lanes at land border crossings that offer the service.
Jan 7, 2008, 4:19 pm
#70
Join Date: Dec 2006
Location: Lima Sierra Zulu Hotel
Programs: AC*SM, M&M SEN, BA Gold, DL Gold; Marriott Titanium
Posts: 777
Cheers,
bawm
Jan 7, 2008, 6:07 pm
#71
Join Date: Apr 2005
Location: YUL
Programs: AC SE
Posts: 2,103
Same card is used. At the land border it uses an RFID signal. At the airport you keep it in your pocket and wink at the machine instead. But be sure to have it with you. If the machine is down having the physical card is key to be able to use the special services desk and avoid the long lines...
Jan 9, 2008, 1:35 pm
#72
Join Date: Mar 2005
Location: Toronto YYZ
Posts: 17
Nexus - Children
This seems to actually work against me, since my youngest cannot use the machine, we all have to go to the desk. But at least we can use the Special Services desk and they asked me no questions at all except where we were coming from. (Coming into Canada).
I asked if my wife, myself and my other child should use the nexus machine and then come up to the desk for the youngest - they said dont bother.
So kind of stupid they dont have the means to a put the card into the machine with a pin or something for cases like my youngest.
Jan 9, 2008, 2:15 pm
#73
Original Member
Join Date: May 1998
Location: Canada
Programs: AC SE 2MM, HH Dd, SPG; IC Pl/A; AA; DL
Posts: 14,321
Had a good experience with the Calgary Nexus office, Canadian immigration side today. I needed to add some information to my profile (UK passport number).
I was standing outside the door trying to find the hours of operation which were not posted. Just as I was about to leave, one of the Canadian staff saw me as she was coming in with a load of baggage and asked what I needed. She said they open at 9 AM (it was only 8:30 AM) but when I told her what I needed, she said to come on in. I helped her push the bags through the door and she took care of my file update
^ Nice to see above and beyond service by what look to be overworked staff these days^
I was standing outside the door trying to find the hours of operation which were not posted. Just as I was about to leave, one of the Canadian staff saw me as she was coming in with a load of baggage and asked what I needed. She said they open at 9 AM (it was only 8:30 AM) but when I told her what I needed, she said to come on in. I helped her push the bags through the door and she took care of my file update
^ Nice to see above and beyond service by what look to be overworked staff these days^
Jan 10, 2008, 3:59 am
#74
Join Date: Jan 2007
Location: YUL
Programs: AC Elite
Posts: 6
Nexus Process at YYZ
Since I generally fly out of YUL on direct flights to the US and use nexus I know what to expect. On sunday however I will be flying YUL-YYZ-PHX and return on Tuesday PHX-YYZ-YUL since AC does not fly YUL-PHX direct. Therefore I will be using Nexus for the first time at YYZ. Anybody care to share some information on the procedure and locations of the Nexus terminals at YYZ? Any information would be of great help 
Jan 10, 2008, 4:49 am
#75
Original Member
Join Date: May 1998
Location: Canada
Programs: AC SE 2MM, HH Dd, SPG; IC Pl/A; AA; DL
Posts: 14,321