Cannot Renew SENTRI Card, CBP told me to just NEXUS Card
#1
Original Poster
Join Date: Jan 2004
Location: Golden, CO USA
Programs: UA 1K 2MM, Hilton Diamond
Posts: 764
Cannot Renew SENTRI Card, CBP told me to just NEXUS Card
opps: Subject line should read: ....CBP told me to use NEXUS Card
Ok, here's the background:
Last June, I started receiving emails that my SENTRI Card would expire on my b-day in Dec of this year. This is a true fact. There is NOT a renew button on the GOES site, so I called in June. A case ticket was opened. Called back in August, no update to the case, just told to use the "Renew" button....which, of course, doesn't exist. Called back today, response again was to just use the renew button..... When I pressed my case, I was put on hold and then told:
Since you have NEXUS, and it doesn't expire until late 2017, you can use the NEXUS card at the border, instead of your SENTRI card. "Nexus trumps SENTRI when it comes to border crossing" I was told. She also mentioned I could use Global Entry....I have GE, but not the physical card.
I usually go across the border with another employee (SENTRI Member) so I just show my card and I have no personal vehicle registered.
My Understanding:
SENTRI= back into the US.
Nexus= Into Canada and back into the US.
GE= Into the US only
Anyone else have any experience with using a Nexus card to return to the US from Mexico at a border crossing? This just doesn't sound right and I can just see myself trying to explain why I am using a Canadian Border Crossing card to enter from Mexico.....in the SENTRI lane......
Thanks!
DEN
Ok, here's the background:
Last June, I started receiving emails that my SENTRI Card would expire on my b-day in Dec of this year. This is a true fact. There is NOT a renew button on the GOES site, so I called in June. A case ticket was opened. Called back in August, no update to the case, just told to use the "Renew" button....which, of course, doesn't exist. Called back today, response again was to just use the renew button..... When I pressed my case, I was put on hold and then told:
Since you have NEXUS, and it doesn't expire until late 2017, you can use the NEXUS card at the border, instead of your SENTRI card. "Nexus trumps SENTRI when it comes to border crossing" I was told. She also mentioned I could use Global Entry....I have GE, but not the physical card.
I usually go across the border with another employee (SENTRI Member) so I just show my card and I have no personal vehicle registered.
My Understanding:
SENTRI= back into the US.
Nexus= Into Canada and back into the US.
GE= Into the US only
Anyone else have any experience with using a Nexus card to return to the US from Mexico at a border crossing? This just doesn't sound right and I can just see myself trying to explain why I am using a Canadian Border Crossing card to enter from Mexico.....in the SENTRI lane......
Thanks!
DEN
Last edited by DEN; Oct 9, 2015 at 3:48 pm Reason: Clarified
#3
Original Poster
Join Date: Jan 2004
Location: Golden, CO USA
Programs: UA 1K 2MM, Hilton Diamond
Posts: 764