Global Entry - Dual Citizenship
Oct 23, 2016, 3:20 pm
#136
Join Date: Jul 2007
Programs: AA, Delta, United, SWA
Posts: 14
GE followed by dual citizenship - how to add?
I got my GE early this year. Then I was successful in getting another passport in July.
On the GOES website:
Seems clear to me, so I went into the local enrollment center. They turned me away, saying I don't need to add anything to my record. Thinking I'd misread the website, I went home and checked again. But this seems clear, so I returned to the enrollment center and this time they got huffy with me and told me in no uncertain terms that I don't need to bring no stinking' passport in and they don't need to add it to my record.
I'm not too comfortable with this response. But I'm quite some distance from another enrollment center. How much effort should I be making to fix this? The second passport is from Colombia, a country in between high interest and benign.
Is there a way to get some documentation of being turned away in case this comes up during a border crossing? Or should I play dumb if this comes up? The later seems a lame excuse.
On the GOES website:
Can I add/change my citizenship through my GOES account?
No, You must go into a Trusted Traveler enrollment center if you need to change your citizenship or add a citizenship in the case of dual citizens.
No, You must go into a Trusted Traveler enrollment center if you need to change your citizenship or add a citizenship in the case of dual citizens.
I'm not too comfortable with this response. But I'm quite some distance from another enrollment center. How much effort should I be making to fix this? The second passport is from Colombia, a country in between high interest and benign.
Is there a way to get some documentation of being turned away in case this comes up during a border crossing? Or should I play dumb if this comes up? The later seems a lame excuse.
Last edited by LeeMKE; Oct 23, 2016 at 3:42 pm
Oct 23, 2016, 3:42 pm
#137
Join Date: Jul 2007
Programs: AA, Delta, United, SWA
Posts: 14
P.S. I found a place from the GOES website, to send in a question about their website and just did that. They are quoting 2 - 3 weeks for a reply. That will be in time for my next international travel, so I hope to know something definitive (or at least have a document I can carry with me - just in case)
Oct 23, 2016, 3:49 pm
#138
Join Date: Sep 2015
Programs: 1 thousand
Posts: 2,112
What country is your first passport from? If it's American, then there's not much use in having a second passport in the profile (since you can't enter the US using it), but in theory you are supposed to at least declare all citizenships (which you've effectively done).
I wouldn't worry too much about it: after all you've tried to declare it, and your email provides additional backup. Just don't use your new passport to try and enter the US if using GE.
Out of interest: which enrollment center is it? Most reports are that for US+other dual-citizens, many CBP officers won't care at all about the other citizenship, and actively ignore any second citizenships. But some officers do care and will at least add the citizenship (and passport, if available) to your profile during the initial interview. (For non-US dual citizens it seems they will accept a second passport, but that was only based on my asking during my interview - I haven't been able to actually test yet.)
I wouldn't worry too much about it: after all you've tried to declare it, and your email provides additional backup. Just don't use your new passport to try and enter the US if using GE.
Out of interest: which enrollment center is it? Most reports are that for US+other dual-citizens, many CBP officers won't care at all about the other citizenship, and actively ignore any second citizenships. But some officers do care and will at least add the citizenship (and passport, if available) to your profile during the initial interview. (For non-US dual citizens it seems they will accept a second passport, but that was only based on my asking during my interview - I haven't been able to actually test yet.)
Oct 23, 2016, 4:15 pm
#139
Join Date: Nov 2002
Location: SEA/YVR/BLI
Programs: UA "Lifetime" Gold, AS MVPG100K, OW Emerald, HH Lifetime Diamond, IC Plat, Marriott Gold, Hertz Gold
Posts: 9,488
Most reports are that for US+other dual-citizens, many CBP officers won't care at all about the other citizenship, and actively ignore any second citizenships. But some officers do care and will at least add the citizenship (and passport, if available) to your profile during the initial interview.
Oct 23, 2016, 4:57 pm
#140
Join Date: Jul 2007
Programs: AA, Delta, United, SWA
Posts: 14
Whether that's a bug or a feature, we've been frustrated from time to time when one officer makes a definitive statement and another one at a later date makes a contradictory statement. I agree that keeping a copy of the e-mail tucked in with your, ahem, discreetly packed second passport should document that you made the effort.
Oct 25, 2016, 6:45 pm
#142
Join Date: Nov 2006
Location: Bahamas
Programs: AA Plat
Posts: 958
I got my GE early this year. Then I was successful in getting another passport in July.
On the GOES website:
Seems clear to me, so I went into the local enrollment center. They turned me away, saying I don't need to add anything to my record. Thinking I'd misread the website, I went home and checked again. But this seems clear, so I returned to the enrollment center and this time they got huffy with me and told me in no uncertain terms that I don't need to bring no stinking' passport in and they don't need to add it to my record.
I'm not too comfortable with this response. But I'm quite some distance from another enrollment center. How much effort should I be making to fix this? The second passport is from Colombia, a country in between high interest and benign.
Is there a way to get some documentation of being turned away in case this comes up during a border crossing? Or should I play dumb if this comes up? The later seems a lame excuse.
On the GOES website:
Seems clear to me, so I went into the local enrollment center. They turned me away, saying I don't need to add anything to my record. Thinking I'd misread the website, I went home and checked again. But this seems clear, so I returned to the enrollment center and this time they got huffy with me and told me in no uncertain terms that I don't need to bring no stinking' passport in and they don't need to add it to my record.
I'm not too comfortable with this response. But I'm quite some distance from another enrollment center. How much effort should I be making to fix this? The second passport is from Colombia, a country in between high interest and benign.
Is there a way to get some documentation of being turned away in case this comes up during a border crossing? Or should I play dumb if this comes up? The later seems a lame excuse.
Oct 25, 2016, 7:01 pm
#143
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,599
[Y]ou must bring with you the following original documents to the enrollment center:
A valid passport or permanent resident card. If you travel using more than one passport, please bring them to the interview so that the information can be added to your file. This provides you with the ability to use either passport at the Global Entry kiosk.
A valid passport or permanent resident card. If you travel using more than one passport, please bring them to the interview so that the information can be added to your file. This provides you with the ability to use either passport at the Global Entry kiosk.
Oct 25, 2016, 8:48 pm
#144
Join Date: Nov 2006
Location: Bahamas
Programs: AA Plat
Posts: 958
That is how unclear it is. I showed the officer in MIA those exact words and he said it meant only passports that qualify for global entry could be added. And I am not a US citizen.
Last edited by bruceba; Oct 25, 2016 at 8:50 pm Reason: add
Oct 25, 2016, 9:08 pm
#145
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,599
Oct 25, 2016, 10:21 pm
#146
Join Date: Jul 2012
Location: Canada
Programs: BA Gold (OWE), Star Alliance Gold, Hilton Diamond
Posts: 2,194
As someone who just became Canadian, I was was wondering if it's possible to add my Canadian passport to my global entry account (was setup under my British passport)? I haven't got around to getting nexus yet.
Oct 26, 2016, 2:42 am
#147
Join Date: Sep 2015
Programs: 1 thousand
Posts: 2,112
FWIW I was told I could add a non-GE eligible passport, but that's from a friendly ESTA eligible country that is in talks to allow GE for its citizens. I haven't actually got that citizenship and passport yet though, so who knows what will happen once I actually try to add it.
Now if it's a passport from a non-ESTA eligible country there's probably not much value in it, but for multi-citizens of multiple ESTA eligible countries it's potentially useful to have them there.
Oct 26, 2016, 10:39 am
#148
Join Date: Jun 2016
Posts: 5
Why would the GE kiosk not accept other passports? All it's doing is reading a number (identity verification is fingerprint based)?
FWIW I was told I could add a non-GE eligible passport, but that's from a friendly ESTA eligible country that is in talks to allow GE for its citizens. I haven't actually got that citizenship and passport yet though, so who knows what will happen once I actually try to add it.
Now if it's a passport from a non-ESTA eligible country there's probably not much value in it, but for multi-citizens of multiple ESTA eligible countries it's potentially useful to have them there.
FWIW I was told I could add a non-GE eligible passport, but that's from a friendly ESTA eligible country that is in talks to allow GE for its citizens. I haven't actually got that citizenship and passport yet though, so who knows what will happen once I actually try to add it.
Now if it's a passport from a non-ESTA eligible country there's probably not much value in it, but for multi-citizens of multiple ESTA eligible countries it's potentially useful to have them there.
Oct 26, 2016, 9:03 pm
#149
Join Date: Jul 2012
Location: Canada
Programs: BA Gold (OWE), Star Alliance Gold, Hilton Diamond
Posts: 2,194
I have dual British and Irish citizenship, and only the British is eligible for GE. I was specifically told at my interview that attempting to use the Irish passport in a GE kiosk would be a technical violation of the terms of the program, possibly resulting in the approval being revoked. That passport was completely ignored during the interview, too.
Oct 26, 2016, 11:14 pm
#150
Join Date: Mar 2007
Location: TYO / WAS / NYC
Programs: American Express got a hit man lookin' for me
Posts: 4,595
I am a dual US/Irish citizen. I disclosed my dual citizenship on my GE application but was never asked about it after that, and never asked to provide passport information.
My guess is that in the dual UK/Irish case, they want you to use the UK passport so that they can confirm you're still a UK citizen and thereby eligible to use the program.
My guess is that in the dual UK/Irish case, they want you to use the UK passport so that they can confirm you're still a UK citizen and thereby eligible to use the program.