Cathay's New Manchester Service: CX358 J Class
Dec 19, 2014, 12:14 am
#31
Original Poster
Join Date: Jun 2014
Location: Hong Kong, occasionally in London
Programs: CX MPC DM, Marriott Plat, Hyatt Exp
Posts: 173
Dec 22, 2014, 1:44 am
#32
Original Poster
Join Date: Jun 2014
Location: Hong Kong, occasionally in London
Programs: CX MPC DM, Marriott Plat, Hyatt Exp
Posts: 173
Hi guys,
re the poor breakfast onboard, this is CX's response:
Dear Mr Fong
We are sorry to learn of the breakfast service onboard when travelling from Manchester to Hong Kong on 13 December 2014. We certainly understand your disappointment and we do apologise. We know that this is not the kind of service you would expect from us.
Catering is an important part of our inflight service and we regret the poor impression created with the breakfast service. We constantly monitor both the results of our customer satisfaction surveys as well as feedback such as yours to adjust the ratio of meals loaded. I have therefore passed a copy of your comments on to our Catering Department and I am certain that this will prove helpful when they next review the meal service for our flights.
By way of an apology, we would like to offer you 7500 Asia Miles which will be credited to your membership account and this will be reflected on your next activity statement under the reference of “goodwill”.
We once again apologise for your experience and we thank you for bringing this matter to our attention. We hope that your future experiences with us will be satisfactory in all respects and we look forward to being of service to you again soon.
Yours sincerely
What do you think??
re the poor breakfast onboard, this is CX's response:
Dear Mr Fong
We are sorry to learn of the breakfast service onboard when travelling from Manchester to Hong Kong on 13 December 2014. We certainly understand your disappointment and we do apologise. We know that this is not the kind of service you would expect from us.
Catering is an important part of our inflight service and we regret the poor impression created with the breakfast service. We constantly monitor both the results of our customer satisfaction surveys as well as feedback such as yours to adjust the ratio of meals loaded. I have therefore passed a copy of your comments on to our Catering Department and I am certain that this will prove helpful when they next review the meal service for our flights.
By way of an apology, we would like to offer you 7500 Asia Miles which will be credited to your membership account and this will be reflected on your next activity statement under the reference of “goodwill”.
We once again apologise for your experience and we thank you for bringing this matter to our attention. We hope that your future experiences with us will be satisfactory in all respects and we look forward to being of service to you again soon.
Yours sincerely
What do you think??
Dec 27, 2014, 4:26 am
#37
Original Poster
Join Date: Jun 2014
Location: Hong Kong, occasionally in London
Programs: CX MPC DM, Marriott Plat, Hyatt Exp
Posts: 173
Dec 27, 2014, 4:27 am
#38
Original Poster
Join Date: Jun 2014
Location: Hong Kong, occasionally in London
Programs: CX MPC DM, Marriott Plat, Hyatt Exp
Posts: 173
Dec 27, 2014, 4:30 am
#39
Original Poster
Join Date: Jun 2014
Location: Hong Kong, occasionally in London
Programs: CX MPC DM, Marriott Plat, Hyatt Exp
Posts: 173
Agreed. Definitely took the double miles as bonus. I actually thought that was quite generous from a usually stingy CX
Dec 30, 2014, 3:31 am
#40
Join Date: Dec 2014
Location: Manchester
Programs: British Airways
Posts: 10
I'm no expert in writing these reports but this one just has brilliant written all over it! Thanks for a superbly illustrated TR on one of the most anticipated services here in Manchester!
How would compare Cathay with BA? Those seats look pretty decent.
Will want to try out this new service one day
How would compare Cathay with BA? Those seats look pretty decent.
Will want to try out this new service one day
Dec 30, 2014, 10:27 pm
#42
Join Date: May 2007
Programs: UA 1K, Hyatt Globalist
Posts: 5,451
Question for the OP: did they run out of J entrees entirely, or just one or two choices?
Seems like the OP got the Asian entree from Y, so perhaps they ran out of the Asian J entree and could offer him either the Western J entree or the Asian Y entree.
In either case, as posters upthread have mentioned, on a flight that was heavy with op-ups, I would expect the ISM/SP in J to go round discreetly taking orders of revenue pax first to ensure that they got their choice of entree before taking care of the op-ups.
Seems like the OP got the Asian entree from Y, so perhaps they ran out of the Asian J entree and could offer him either the Western J entree or the Asian Y entree.
In either case, as posters upthread have mentioned, on a flight that was heavy with op-ups, I would expect the ISM/SP in J to go round discreetly taking orders of revenue pax first to ensure that they got their choice of entree before taking care of the op-ups.
Dec 31, 2014, 9:58 pm
#43
Original Poster
Join Date: Jun 2014
Location: Hong Kong, occasionally in London
Programs: CX MPC DM, Marriott Plat, Hyatt Exp
Posts: 173
I'm no expert in writing these reports but this one just has brilliant written all over it! Thanks for a superbly illustrated TR on one of the most anticipated services here in Manchester!
How would compare Cathay with BA? Those seats look pretty decent.
Will want to try out this new service one day
How would compare Cathay with BA? Those seats look pretty decent.
Will want to try out this new service one day
Thats a no brainer there.. CX hands down! Not sure if I would call the CW seats decent:P
Dec 31, 2014, 10:00 pm
#44
Original Poster
Join Date: Jun 2014
Location: Hong Kong, occasionally in London
Programs: CX MPC DM, Marriott Plat, Hyatt Exp
Posts: 173
Question for the OP: did they run out of J entrees entirely, or just one or two choices?
Seems like the OP got the Asian entree from Y, so perhaps they ran out of the Asian J entree and could offer him either the Western J entree or the Asian Y entree.
In either case, as posters upthread have mentioned, on a flight that was heavy with op-ups, I would expect the ISM/SP in J to go round discreetly taking orders of revenue pax first to ensure that they got their choice of entree before taking care of the op-ups.
Seems like the OP got the Asian entree from Y, so perhaps they ran out of the Asian J entree and could offer him either the Western J entree or the Asian Y entree.
In either case, as posters upthread have mentioned, on a flight that was heavy with op-ups, I would expect the ISM/SP in J to go round discreetly taking orders of revenue pax first to ensure that they got their choice of entree before taking care of the op-ups.
But as I said before, the crew did their part and they were very sincere with the apology.
Dec 31, 2014, 11:22 pm
#45
Join Date: Dec 2014
Location: Manchester
Programs: British Airways
Posts: 10