How many of you have grabbed an item directly off of the maid's cart in a hotel hallway? Once in a while, I am short a towel or washcloth, and I will head out to the hallway in my pajamas and just help myself. Once, I was sick with a runny nose, so I grabbed a box of tissues to take with me as headed out for the day. Other times, I have grabbed extra pens and paper while heading downstairs to checkout in the morning.
I reason that the maid/hotel would have brought me the items if I had had the courtesy & patience to call in a request, so there is no harm in doing this. No harm, no foul.
Has anyone else done this?
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At the Hyatt in AKL a couple months back, there was a gentleman restocking the mini bars and left the cart with everything out in the hallway and was nowhere to be seen. I was very tempted to grab a beer/redbull/snack, but the beer was free up in the lounge anyway.
I have always asked (for extra soap, shampoo or towels)...and I would imagine taking anything that is available for sale in the room would be considered stealing.
I've never needed anything from the housekeeping cart. Although I have in many occasions had to ask the housekeeper to let me back in my room because I keep on leaving them in my room
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I cant imagine they are accountable. IME stealing is common from the cart. I have seen it many times. It must be an understood and budgeted for issue in the hotel biz.
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I cant imagine they are accountable. IME stealing is common from the cart. I have seen it many times. It must be an understood and budgeted for issue in the hotel biz.
A couple of years ago I worked on a project installing wired and wireless internet for several major hotel chains, and looked at hundreds of maid supply closets. They all had boxes full of the amenities, and all the maids would just come in and grab what they needed to fill the cart. So, no, they can't possibly be held accountable.