Serious question, is there anyone out there that values turndown service and why?
It creeps me out to think of a housekeeping staff member coming into my room to "turn down" the bedding!
Turndown service gets off the often heavy bedspread and stores it neatly. it also gives you new towels if needed. Do you think the maid that puts on the sheets is somehow more sanitary than the turn-down maid? What is it that is so "creepy." You are in a hotel!!! Repairmen, mini-bar servicers, and other miscellaneous peiple come in all the time.
My last turn down service:
Closed the drapes
put a CD in the player
emptied the trash
left fresh towels
put the robes on the bed
turned the bed down
left chocolates & a rose
Now that's what I am talking about.
Many luxury properties offer such services which add a great touch to the overall experience....like Mary2e described, there had been many times where I walked into my room after a long day and found:
relaxing jazz music playing in the background; draped closed; halogen lighting to a minimum level; robe, slipper, and step towel placed on my bed/floor; bed turned down with fresh flowers; a box of chocolate on the pillow; a card with the maid's name with tomorrow's forecast and temperatures; fresh bottled water on the night stand; also a pillow menu...
I've even been to hotels that offer bath "turn down":
extra towels, floormats placed, extra amenities like mouth wash, tooth paste, floss, etc placed on counter; rubber duckies placed in tub ; and spa amenities (bath salt, etc) placed on a bench.
Programs: AA Gold 1MM, Marriott LT Gold, HH Diamond
Extra towels. That's huge, especially if there are four of us staying in the room and we've either run some sort of road race or played a round of golf that day. Lots of showers, lots of towels needed. Nice to have a fresh stack twice a day without having to bust a phone call to housekeeping.