Acceptance of airline food vouchers at "airport" hotels
Aug 14, 2017, 7:05 pm
#1
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Acceptance of airline food vouchers at "airport" hotels
I was very surprised to have my AA food voucher rejected today at a Marriott with "airport" in its name. I've used them at many properties before, without incident (including this one, but some time ago). Is this common? It seems to be poor form to market as an airport property and then not participate...sort of like marketing as an airport hotel and not providing airport shuttle service.
Aug 14, 2017, 7:18 pm
#2
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I was very surprised to have my AA food voucher rejected today at a Marriott with "airport" in its name. I've used them at many properties before, without incident (including this one, but some time ago). Is this common? It seems to be poor form to market as an airport property and then not participate...sort of like marketing as an airport hotel and not providing airport shuttle service.
I've never had a property where I am staying on a room voucher refuse a meal voucher, so some specifics would be helpful.
Aug 14, 2017, 8:32 pm
#3
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I'd prefer not to call out the property because I generally like it, they didn't do anything "wrong" per se, and they actually ended up providing me a much greater/better benefit than the vouchers would have.
fwiw, I did not have a voucher for my stay at this particular hotel.
Aug 14, 2017, 9:53 pm
#4
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My experience with food vouchers is very limited, but I am surprised that off-airport hotels accept them at all. I get it has 'airport' in its name, but the hotel has no real connection to the airport, other than offering a shuttle. If the airport makes it easy for them to accept it, I guess the hotel has no reason to not accept it.
Aug 14, 2017, 11:56 pm
#5
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In the past, there were times that I was given airline food vouchers, with or without an associated airline-paid hotel room, and told that the vouchersa were good *only* at F&B outlets located in the airport terminal.
Did you read the fine print on the voucher? If the airport Marriott doesn't have an agreement to accept the voucher, they probably can't be paid by the airline, so you're asking the hotel to give you free food for which the hotel will not be compensated.
Did you read the fine print on the voucher? If the airport Marriott doesn't have an agreement to accept the voucher, they probably can't be paid by the airline, so you're asking the hotel to give you free food for which the hotel will not be compensated.
Aug 15, 2017, 7:22 am
#6
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That's my recent experience of the vouchers as well, only valid in the airport itself, not at airport hotels.
Aug 15, 2017, 2:37 pm
#7
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The fine print says nothing about where it can be used, it just says "participating vendors". The night before I used one at an off-site airport hotel, and last month I used one at a different offsite airport hotel. In neither case did I have a voucher for a stay at the hotel. I've also used vouchers at different airports than they were issued at without incident.
Aug 15, 2017, 2:54 pm
#8
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To me, the expectation that every hotel near an airport should accept vouchers from every single airline that serves that airport is an unreasonable one.
Aug 17, 2017, 5:11 am
#9
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Even if the hotel is directly affiliated with the airport, that's irrelevant here. The voucher wasn't from the airport, it was from a specific airline.
To me, the expectation that every hotel near an airport should accept vouchers from every single airline that serves that airport is an unreasonable one.
To me, the expectation that every hotel near an airport should accept vouchers from every single airline that serves that airport is an unreasonable one.
Aug 17, 2017, 10:41 am
#10
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I've never considered *trying* to use them outside the airport. Didn't know that was (or still is in some places?) a possible thing.
Aug 17, 2017, 11:46 pm
#11
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I've even used them at standalone restaurants near airports! Of course, in those cases I always check first, and apparently now I will start checking even at airport hotels :-)