American Airlines Travel (how contact AA for unspecified complaint)
Aug 26, 2016, 1:51 pm
#2
Moderator: Information Desk, Women Travelers, FlyerTalk Evangelist
Join Date: Jul 2003
Location: Chicago, IL, USA
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Posts: 15,639
Aug 26, 2016, 2:03 pm
#3
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
When you file a complaint using the webform directly from the website, it gets whatever priority it gets, but at least there is no wasted time or human error when a low-level clerical files the email in the same database which the webform access (same thing happens when you email "an executive").
If you tell us the nature of the complaint, you may get some good advice on the best way to get a response. Generally, if it's more than 2-3 short declarative sentences, it becomes hard to follow and unless you are an EXP or above, you won't find much sympathy.
If you tell us the nature of the complaint, you may get some good advice on the best way to get a response. Generally, if it's more than 2-3 short declarative sentences, it becomes hard to follow and unless you are an EXP or above, you won't find much sympathy.
Aug 26, 2016, 4:14 pm
#5
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
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Posts: 62,948
Welcome to FlyerTalk.
First, there are two places for complaints issues resolution, AAdvantage Customer Service and American Airlines Customer Service. Which you use is dependent on the nature of your issue. when we had an AA "lurker" here, he posted:
http://www.flyertalk.com/forum/ameri...er-thread.html
and / or
http://www.flyertalk.com/forum/ameri...er-thread.html
Be sure to read the Wikipost at the top of the page. These have valuable information and addresses, numbers, links to web forms, etc.
First, there are two places for complaints issues resolution, AAdvantage Customer Service and American Airlines Customer Service. Which you use is dependent on the nature of your issue. when we had an AA "lurker" here, he posted:
Reply by AmericanAirlines View Post:
Good question. American Airlines has two departments: one called (American Airlines) Customer Relations and one called AAdvantage Customer Service.
AAdvantage Customer Service is for assisting AAdvantage members with account issues (address changes, mileage posting issues, etc…) AA Customer Relations is for addressing customers past travel experiences (delays, employee issues, etc…)
...
Stephen @ AA
Good question. American Airlines has two departments: one called (American Airlines) Customer Relations and one called AAdvantage Customer Service.
AAdvantage Customer Service is for assisting AAdvantage members with account issues (address changes, mileage posting issues, etc…) AA Customer Relations is for addressing customers past travel experiences (delays, employee issues, etc…)
...
Stephen @ AA
and / or
http://www.flyertalk.com/forum/ameri...er-thread.html
Be sure to read the Wikipost at the top of the page. These have valuable information and addresses, numbers, links to web forms, etc.
Last edited by JDiver; Aug 26, 2016 at 4:19 pm