Jun 29, 2015, 8:55 pm
Last edit by: jspira
This thread covers the 2015 Hotel Pet Peeves poll, conducted by Frequent Business Traveler magazine in conjunction with FlyerTalk.
The results of the survey are in and online here:
Slow and Expensive Internet and Insufficient Electrical Outlets Top Hotel Pet Peeves List for 4th Year Running
Please take part in the discussion below and talk about your favorite peeves or add peeves including those that weren't touched upon in the results.
Next year's poll will be created using input from the current year's discussion so please do contribute in the thread.
The results of the survey are in and online here:
Slow and Expensive Internet and Insufficient Electrical Outlets Top Hotel Pet Peeves List for 4th Year Running
Please take part in the discussion below and talk about your favorite peeves or add peeves including those that weren't touched upon in the results.
Next year's poll will be created using input from the current year's discussion so please do contribute in the thread.
What Are Your Top Hotel Pet Peeves? The 2015 Frequent Business Traveler Survey
Aug 3, 2015, 1:45 pm
#181
Join Date: Jun 2015
Location: MSP
Programs: Delta SkyMiles, AmEx, NorthWest WorldPerks, Jelly of the Month. S&H Green Stamps, Subway sub club
Posts: 1,754
Aug 3, 2015, 1:47 pm
#182
Join Date: Jun 2015
Location: MSP
Programs: Delta SkyMiles, AmEx, NorthWest WorldPerks, Jelly of the Month. S&H Green Stamps, Subway sub club
Posts: 1,754
My pet peeve is the little tiny writing on the bottles of toiletries. When you are in the shower with no glasses on you cannot see if it is shampoo or conditioner. Even with glasses on they are hard to read. Once I put on hand lotion, (I thought!) just before I left the room, but it was liquid soap!
Join Date: Feb 2010
Posts: 2
Join Date: Feb 2010
Posts: 2
Aug 3, 2015, 1:53 pm
#183
Join Date: Jun 2015
Location: MSP
Programs: Delta SkyMiles, AmEx, NorthWest WorldPerks, Jelly of the Month. S&H Green Stamps, Subway sub club
Posts: 1,754
There is nothing I hate worse than having the internet fail, and when you call the front desk, they tell you to call some 800 tech support number, where you can sit on hold waiting for someone who wants to tell you to reboot your computer or other things that you have already done. When I pay for a room, I do not want to waste my time talking to "peggy". I want the hotel to get the problem fixed (9 times out of ten they just need to reboot the modem and router)
The second thing is a clerk who, when you are staying multiple nights, only programs the key cards for the first night. Arrive back to the room after a long day, only to find your key does not work. Worse it the attitude that this is not a big deal
The second thing is a clerk who, when you are staying multiple nights, only programs the key cards for the first night. Arrive back to the room after a long day, only to find your key does not work. Worse it the attitude that this is not a big deal
Join Date: Jun 2013
Posts: 1
Welcome to FlyerTalk!
Aug 4, 2015, 4:24 pm
#184
Join Date: Dec 2012
Posts: 814
I agree. At the very least the toilet area should be separate and private from the area where a person might wash up, fix one's hair, brush the teeth and do other bathroom type things.
Aug 5, 2015, 2:08 am
#185
Join Date: Jun 2007
Location: Beautiful Switzerland
Programs: LH SEN
Posts: 509
I just realized my pet peeve (beside things mentioned in the thread already): Hotel pools. Seldom are they properly managed, water quality is beyond disgusting. Some countries are better, but usually some poor chap has to take care of the technical things (chlorination, filtration etc), but has no idea what to do correctly.
Pool maintenance for public / hotels is very much different to your private pool (size, frequency) and quite complex. But no, just throw in some chlorine and everything is well. Grrrr
W
Pool maintenance for public / hotels is very much different to your private pool (size, frequency) and quite complex. But no, just throw in some chlorine and everything is well. Grrrr
W
Aug 11, 2015, 5:41 am
#186
Join Date: May 2011
Location: CMH
Programs: w/+1: AS MVPG; IHG/Marriott Plat; Hilton/BW Diamond; Hertz Prez; SG Silver
Posts: 1,188
[QUOTE=spd476;25048838]Lack of accessible power outlets have been an issue lately. I just stayed at a place that had no power outlets near the desk and only one outlet on one lamp on a nightstand. There was a power strip behind the dresser with the tv on it. It was a pain to plug in my laptop. .
I always pack my own power strip. Check out the new Belkin.
I always pack my own power strip. Check out the new Belkin.
Aug 11, 2015, 5:48 am
#187
Join Date: May 2011
Location: CMH
Programs: w/+1: AS MVPG; IHG/Marriott Plat; Hilton/BW Diamond; Hertz Prez; SG Silver
Posts: 1,188
My pet peeve is the little tiny writing on the bottles of toiletries. When you are in the shower with no glasses on you cannot see if it is shampoo or conditioner. Even with glasses on they are hard to read. Once I put on hand lotion, (I thought!) just before I left the room, but it was liquid soap!
Aug 11, 2015, 10:59 am
#188
Join Date: Feb 2011
Location: Pittsburgh, PA
Programs: AA, HH, UA, Amtrak
Posts: 270
Last year my roommate's Chinese girlfriend visited our apartment and the next day when I took a shower the water backed up to my ankles.
It may be a cultural norm for Chinese people to rinse hair down the drain.
That said, I've stayed in maybe a dozen hotels within China and I've only had one drainage problem which was promptly repaired by a call to the front desk.
It may be a cultural norm for Chinese people to rinse hair down the drain.
That said, I've stayed in maybe a dozen hotels within China and I've only had one drainage problem which was promptly repaired by a call to the front desk.
Regards hotels, most of my pet peeves revolve around those that dont let you control the AC properly.
Aug 11, 2015, 8:00 pm
#189
Join Date: Sep 2006
Location: USA
Posts: 111
Wireless internet that is slower than dial up in some places I've been, the worse part is paying for it especially at a nice place where it should be included. At least at the Hampton I stayed in last summer with my teenage niece and nephew, the front desk clerk was nice enough to give me 2 extra passwords for the wifi as the place gave 1 password for 1 device (and my sister's 2 kids wanted to use wifi instead of the data plans on their phones). I do remember a hotel in Belfast Ireland where my friend helped the front desk a bit with the wireless issues they were having during our stay but that did not translate into a discount for the week of wifi I bought either!
Satellite tv that goes out when the weather turns the slightest bit bad. Sometimes, I just want to relax with some tv late at night or early in the morning, and there is no reception. Makes me grateful I pay for cable which seldom goes down at home.
Satellite tv that goes out when the weather turns the slightest bit bad. Sometimes, I just want to relax with some tv late at night or early in the morning, and there is no reception. Makes me grateful I pay for cable which seldom goes down at home.
Aug 15, 2015, 7:34 am
#190
Join Date: Jan 2011
Location: MEL
Programs: Flying Blue ; Qatar Privilege Club, KrisFlyer
Posts: 68
My peeves, are:
Bathroom light switch outside the bathroom.
Internet system you need to log back in every 20 minutes
Bad lighting in bathroom
Too many flyers and information cards standing everywhere
Uber-groovy washbasins that are not practical for...uh.. washing yourself.
Those totally outdated hairdriers where the hose gets too hot hold.
Aug 15, 2015, 7:51 am
#191
Join Date: Jan 2011
Location: MEL
Programs: Flying Blue ; Qatar Privilege Club, KrisFlyer
Posts: 68
Thanks ^ Glad to hear it.
I'd have to disagree with the bold part. I've found that very luxurious hotels have addressed this with an appropriate make-up/dressing table with nearby electrical outlets. Hotels that come to mind include the Connaught and Claridge's in London, the Baltschug Kempinski, and a few others. It's not just a ladies thing by the way.
I'd have to disagree with the bold part. I've found that very luxurious hotels have addressed this with an appropriate make-up/dressing table with nearby electrical outlets. Hotels that come to mind include the Connaught and Claridge's in London, the Baltschug Kempinski, and a few others. It's not just a ladies thing by the way.
Aug 16, 2015, 1:05 am
#192
Moderator: Hilton Honors forums
Original Poster
Join Date: Dec 2002
Location: Marietta, Georgia, United States
Posts: 24,997
The results have been posted for this survey; and it also contains an interesting infographic.
Aug 16, 2015, 8:59 am
#193
Join Date: Aug 2012
Location: VPS
Programs: IHG Diamond, Delta PM, Hilton Gold, Accor Gold, Marriott Silver
Posts: 7,265
I stayed at a Hyatt House earlier this year that, save for some ill-placed bathroom fixtures, had the feel of a place where they had actually read these kind of polls and listened to their focus groups and tried to manage the annoyances of travel.
Their solution to this- a simple magnetic bulletin board put at adult eye level on a wall just inside the room where all of there kinds of cards can be stuck without cluttering up scarce desk and dresser top space. Turns out it really isn't that hard or expensive for a hotel to manage such things in a less annoying way and still expose guests to advertisers.
Their solution to this- a simple magnetic bulletin board put at adult eye level on a wall just inside the room where all of there kinds of cards can be stuck without cluttering up scarce desk and dresser top space. Turns out it really isn't that hard or expensive for a hotel to manage such things in a less annoying way and still expose guests to advertisers.
Sep 28, 2015, 9:09 pm
#194
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159
I agree 100%. It takes almost two hours to charge an iphone from 1% to 100%. When I also use my phone as an alarm clock, I don't want to spend two extra hours in my hotel room just to charge my phone when there is no outlet next to the bed - I want to do it while I'm asleep.
Sep 29, 2015, 10:44 am
#195
FlyerTalk Evangelist
Join Date: Jun 2004
Location: MSP
Programs: DL PM, MM, NR; HH Diamond, Bonvoy LT Gold, Hyatt Explorist, IHG Diamond, others
Posts: 12,159