Do hotel managers read Flyertalk ?
Mar 17, 2015, 2:23 pm
#1
Original Poster
Join Date: Sep 2003
Location: Sydney, Australia
Posts: 373
Do hotel managers read Flyertalk ?
Do individual hotel managers read the FlyerTalk comments? Have you noticed any hotel changes as a result of FlyerTalk? I know they read TripAdvisor as managers comment on different posts.
Mar 17, 2015, 2:44 pm
#3
Join Date: Mar 2011
Programs: TK *G, Spirit Gold, Marriott Plat, Hilton HHonors Gold, Amex Plat, Chase SR
Posts: 353
I wouldn't be surprised if hotel managers lurk on the site as a source of instant feedback. Flyertalk posts often seem to come up near the top of Google search results.
May 19, 2015, 6:30 pm
#5
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May 19, 2015, 7:54 pm
#6
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Example. If I were a hotel manager and I were to read a post saying "I stayed at the Tchiowa hotel and found that the restrooms in the lounge area were dirty" then I'd look into it.
However, if I were to read a post saying "the staff at Tchiowa Hotel are a bunch of incompetent morons who deliberately soiled the restrooms because they don't care about people and are just trying to screw the public and I'm filing a DOT complaint and looking for compensation under EU764 and I hope the place burns to the ground because it's the worst hotel in the history of the world and I don't understand why anyone ever stays there" then I might not actually finish reading it.
May 20, 2015, 9:46 am
#8
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Do hotel managers read Flyertalk ?
I'm a good friend of a GM of an international chain hotel and when I mentioned FT he admitted he'd never heard of it. I'll check with him on my next trip to see if he ever looked at it. I doubt it.
May 20, 2015, 2:19 pm
#10
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Individual property GMs: I wouldn't expect it too much.
Corporate representatives: they're definitely here.
The hotel manager/owner responses on TA seem to be from small independent hotels, B&B's, and the like. I don't often see Marriott GM's posting on TA, although I suppose it's probably happened somewhere.
Corporate representatives: they're definitely here.
The hotel manager/owner responses on TA seem to be from small independent hotels, B&B's, and the like. I don't often see Marriott GM's posting on TA, although I suppose it's probably happened somewhere.
May 20, 2015, 2:52 pm
#12
Join Date: Mar 2012
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I recently received a PM from the GM of a newly-opened Hyatt when I mentioned I knew a large group of people staying there shortly after opening.
He offered up his contact information in case they needed anything during their stay. I thought that was a nice gesture.
He offered up his contact information in case they needed anything during their stay. I thought that was a nice gesture.
May 20, 2015, 4:17 pm
#13
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May 20, 2015, 4:33 pm
#14
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social media (and website) awareness continues to increase at astronomical rate
http://en.wikipedia.org/wiki/Google_Alerts
http://en.wikipedia.org/wiki/Google_Alerts
emails to the user when it finds new results—such as web pages, newspaper articles, or blogs—that match the user's search term.
May 20, 2015, 5:23 pm
#15
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There are a few hotels here that have official representative accounts and sometimes post. I immediately think of Westin Tokyo (some customer service person responsible for elites) and the GMs of the Four Points at LAX and the Westin LAX. I'm sure there are other examples, plus sometimes FT comments are brought to the hotel's attention through the corporate chain-level representatives here on FT.
