Airports not accommodating passengers.
Jan 27, 2015, 8:57 am
#1
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Airports not accommodating passengers.
The airlines are charging for every little thing anymore. Yet, when a storm hits and you are in flight and must remain at an airport because of weather. Why doesn't the airport treat the people like valued clients? The idea the venders close and the airline themselves can't bring in pizzas, fruit and water for their customers is just wrong. We did use to do this at DTW in my working years at Northwest if someone thought about it. Should always have diapers on hand too.
Jan 27, 2015, 9:07 am
#2
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The airlines are charging for every little thing anymore. Yet, when a storm hits and you are in flight and must remain at an airport because of weather. Why doesn't the airport treat the people like valued clients? The idea the venders close and the airline themselves can't bring in pizzas, fruit and water for their customers is just wrong. We did use to do this at DTW in my working years at Northwest if someone thought about it. Should always have diapers on hand too.
Jan 27, 2015, 9:19 am
#3
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I don't get it. Why does the self-loading cargo think it is a valued client? 
Passengers are a nuisance to the U.S. air travel industry, nothing else. Every possible customer-service touchpoint throughout the system - airlines, airports, TSA, etc. - reaffirms this in the sharpest possible manner.
The airports themselves definitely do not want you there any longer than necessary. Definitely not U.S. airports, which are basically large bus depots.
I'm fairly certain that Comcast and Sprint think of me as a more valued client than any airport does.
Passengers are a nuisance to the U.S. air travel industry, nothing else. Every possible customer-service touchpoint throughout the system - airlines, airports, TSA, etc. - reaffirms this in the sharpest possible manner.
The airports themselves definitely do not want you there any longer than necessary. Definitely not U.S. airports, which are basically large bus depots.
I'm fairly certain that Comcast and Sprint think of me as a more valued client than any airport does.
Jan 27, 2015, 9:24 am
#4
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That's better than wanting you there for as long as possible, due to having turned every inch of available space into a hellish Ikeaesque duty free maze and pulling out every stop to squeeze every last penny out of you at overinflated prices. Welcome to UK airports.
Jan 27, 2015, 9:54 am
#5
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Airports not accommodating passengers.
Why should the responsibility be on the airport, which is often a publicly owned entity? You seem to be confusing airlines and airports in your initial post.
Jan 27, 2015, 10:35 am
#6
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The airlines are charging for every little thing anymore. Yet, when a storm hits and you are in flight and must remain at an airport because of weather. Why doesn't the airport treat the people like valued clients? The idea the venders close and the airline themselves can't bring in pizzas, fruit and water for their customers is just wrong. We did use to do this at DTW in my working years at Northwest if someone thought about it. Should always have diapers on hand too.
Once we got stuck in MSP years ago due to weather when my daughter was a baby. I don't remember if it was NW or the airport (I think the former) but they brought out diapers and I think even a bit of formula for people. I wouldn't expect that to happen nowadays.
Jan 27, 2015, 10:45 am
#7
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The airlines are charging for every little thing anymore. Yet, when a storm hits and you are in flight and must remain at an airport because of weather. Why doesn't the airport treat the people like valued clients? The idea the venders close and the airline themselves can't bring in pizzas, fruit and water for their customers is just wrong. We did use to do this at DTW in my working years at Northwest if someone thought about it. Should always have diapers on hand too.
Once we got stuck in MSP years ago due to weather when my daughter was a baby. I don't remember if it was NW or the airport (I think the former) but they brought out diapers and I think even a bit of formula for people. I wouldn't expect that to happen nowadays.
Jan 27, 2015, 11:04 am
#8
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The customers for the airport are NOT the passengers but the airlines, rental car companies, and shops. That is exactly what I was told by my local airport director in a meeting regarding the rebuild of the SLC airport.
Jan 27, 2015, 11:21 am
#9
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Originally Posted by tlhanger
The airlines are charging for every little thing anymore. Yet, when a storm hits and you are in flight and must remain at an airport because of weather. Why doesn't the airport treat the people like valued clients? The idea the venders close and the airline themselves can't bring in pizzas, fruit and water for their customers is just wrong. We did use to do this at DTW in my working years at Northwest if someone thought about it. Should always have diapers on hand too.
If the OP is thinking specifically about the East Coast this week as it gets hit by a major blizzard, I think you're having a bit of tunnel vision. Mayors, governors, etc., have imposed curfews, shut down mass transit and ordered people to stay off the streets. Who, exactly, is going to cook and deliver those pizzas?
Jan 27, 2015, 11:58 am
#10
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I love what East Coasters call a "major blizzard".
The rest of the U.S. refers to it as "three inches of snow."
The rest of the U.S. refers to it as "three inches of snow."
Jan 27, 2015, 12:07 pm
#11
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Jan 27, 2015, 1:01 pm
#13
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The New York suburbs have experienced up to 28 inches of snow, and more is expected. http://www.nws.noaa.gov/view/prodsBy...rodtype=public
New England is worse. http://www.nws.noaa.gov/view/prodsBy...rodtype=public
http://www.nws.noaa.gov/view/prodsBy...rodtype=public
Winds of up to 50 MPH
BOS? 20.8 inches
PVD? 15 inches
BDL? 7.5 inches
ISP? 24.8 inches.
Average annual snowfall in New York? 25.1 inches and 11 days
Boston? 43.8 inches and 22 days
Kansas City? 13.4 inches and 8 days
So check yourself.
Jan 27, 2015, 1:09 pm
#14
Join Date: Feb 2010
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Nice snark, but there's a bit of a fact check in order.
The New York suburbs have experienced up to 28 inches of snow, and more is expected. http://www.nws.noaa.gov/view/prodsBy...rodtype=public
New England is worse. http://www.nws.noaa.gov/view/prodsBy...rodtype=public
http://www.nws.noaa.gov/view/prodsBy...rodtype=public
Winds of up to 50 MPH
BOS? 20.8 inches
PVD? 15 inches
BDL? 7.5 inches
ISP? 24.8 inches.
Average annual snowfall in New York? 25.1 inches and 11 days
Boston? 43.8 inches and 22 days
Kansas City? 13.4 inches and 8 days
So check yourself.
The New York suburbs have experienced up to 28 inches of snow, and more is expected. http://www.nws.noaa.gov/view/prodsBy...rodtype=public
New England is worse. http://www.nws.noaa.gov/view/prodsBy...rodtype=public
http://www.nws.noaa.gov/view/prodsBy...rodtype=public
Winds of up to 50 MPH
BOS? 20.8 inches
PVD? 15 inches
BDL? 7.5 inches
ISP? 24.8 inches.
Average annual snowfall in New York? 25.1 inches and 11 days
Boston? 43.8 inches and 22 days
Kansas City? 13.4 inches and 8 days
So check yourself.
Still I think the OP has a point, about the airlines, and not the airport. These days terminals at the airports are privately run and managed although the concessions are leased to private operators. So it takes a lot of likemindedness to get to where the OP wants. It's not just a case of a few guys getting together and calling Dominos.
Jan 27, 2015, 1:14 pm
#15
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MSP keeps a stock of (free to use) cots, blankets, and pillows for stranded passengers.
When there are overnight flight delays, I've seen DL staff at MSP stand in the hotel shuttle bus area to help confused passengers and pass out bottles of water.
Maybe we're just Minnesota nice?
When there are overnight flight delays, I've seen DL staff at MSP stand in the hotel shuttle bus area to help confused passengers and pass out bottles of water.
Maybe we're just Minnesota nice?