Most Miserable U.S. & Canadian Airports: A FlyerTalk Survey with Bloomberg Media
Aug 26, 2014, 12:42 pm
#1
Original Poster
Join Date: Aug 2010
Location: New York, NY
Posts: 14
Most Miserable U.S. & Canadian Airports: A FlyerTalk Survey with Bloomberg Media
Thank you all for participating!
The survey is live at http://www.businessweek.com/interact...ports/#overall
LaGuardia came in as the most frustrating airport, Vancouver as the least.
We received survey responses for 152 airports in the U.S. and Canada. Only airports for which we received more than 30 responses were included in the final ranking, which narrowed the final count to 36 airports. Our final list includes the busiest 25 U.S. airports and six of the seven busiest Canadian airports. There was no statistically significant relationship between the final survey score and the size of the airport as measured by the number of annual passengers.
Some snapshots:
Survey Snapshot:
3,166 Total Respondents
2,250 Completed Surveys
71.1% Completion Rate
Primary Purpose of Travel:
49.3% Leisure
37.9% Business
12.8% Mixed Business & Leisure
Class of Service:
65.5% Economy
15.5% Premium Economy
9.2% First Class
8.9% Business Class
--
Also, we would like to thank the FlyerTalk Community Director and TravelBuzz Moderator team for their assistance.
The survey is live at http://www.businessweek.com/interact...ports/#overall
LaGuardia came in as the most frustrating airport, Vancouver as the least.
We received survey responses for 152 airports in the U.S. and Canada. Only airports for which we received more than 30 responses were included in the final ranking, which narrowed the final count to 36 airports. Our final list includes the busiest 25 U.S. airports and six of the seven busiest Canadian airports. There was no statistically significant relationship between the final survey score and the size of the airport as measured by the number of annual passengers.
Some snapshots:
Survey Snapshot:
3,166 Total Respondents
2,250 Completed Surveys
71.1% Completion Rate
Primary Purpose of Travel:
49.3% Leisure
37.9% Business
12.8% Mixed Business & Leisure
Class of Service:
65.5% Economy
15.5% Premium Economy
9.2% First Class
8.9% Business Class
--
Also, we would like to thank the FlyerTalk Community Director and TravelBuzz Moderator team for their assistance.
Last edited by sabimaru; Nov 24, 2014 at 7:07 am
Aug 26, 2014, 2:24 pm
#3
Original Poster
Join Date: Aug 2010
Location: New York, NY
Posts: 14
Haha! Definitely a lurker, primarily from my days working in television when I was sent all over North America on shoots (I still dread the LGA -> DTW route ... did it 29 times in a year). Thanks for the "Welcome to FT" 
Aug 27, 2014, 8:03 am
#6
Original Poster
Join Date: Aug 2010
Location: New York, NY
Posts: 14
JetAirways77W - for what it's worth, the median response time has been 11 minutes, and approximately half of respondents have completed the survey in less than 10 minutes. Thank you for the feedback and for taking the survey.
Aug 27, 2014, 8:26 am
#8
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Join Date: Jul 2002
Location: MCI
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Posts: 52,554
Survey worked fine for me...took less than 10 minutes.
A little strange that it only focused on the two airports that happened to be involved in my most recent trip. That happened to be a conference in MCO, a place I don't fly that often and really don't like. (My "insider's tip" for MCO was "Fly to TPA instead."
)
If I'd known I was only going to be reviewing one airport (other than my own), I probably would have picked my most-frequent destination instead. This year, it's been DEN, an airport I'd rate pretty well against other major-airline hub airports.
A little strange that it only focused on the two airports that happened to be involved in my most recent trip. That happened to be a conference in MCO, a place I don't fly that often and really don't like. (My "insider's tip" for MCO was "Fly to TPA instead."
)If I'd known I was only going to be reviewing one airport (other than my own), I probably would have picked my most-frequent destination instead. This year, it's been DEN, an airport I'd rate pretty well against other major-airline hub airports.
Last edited by pinniped; Aug 27, 2014 at 9:08 am
Aug 27, 2014, 9:47 am
#10
Join Date: Jan 2005
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Posts: 8,289
completed in about 10 minutes also, just a consideration though, for cities with multiple airports/terminals, perhaps it would be better to add a question about whether the terminal one originally departed from is the same as the one as one returned to on the return leg (e.g., if you depart from LGA, you could return to JFK/EWR/HPN).
Aug 27, 2014, 11:45 am
#11
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completed in about 10 minutes also, just a consideration though, for cities with multiple airports/terminals, perhaps it would be better to add a question about whether the terminal one originally departed from is the same as the one as one returned to on the return leg (e.g., if you depart from LGA, you could return to JFK/EWR/HPN).
Aug 27, 2014, 11:56 am
#12
Original Poster
Join Date: Aug 2010
Location: New York, NY
Posts: 14
Hi, all -
Yes, we did realize going in that we were unable to include open-jaw trips. We thought it would avoid confusion and keep the survey a bit shorter if we only included round trips. If and when we revisit the survey construction (we hope this will become an annual ranking), we will definitely consider allowing a simple way to indicate you're not returning to the same airport, or even doing a multi-stage trip.
Thanks for your understanding and for taking the survey!
Yes, we did realize going in that we were unable to include open-jaw trips. We thought it would avoid confusion and keep the survey a bit shorter if we only included round trips. If and when we revisit the survey construction (we hope this will become an annual ranking), we will definitely consider allowing a simple way to indicate you're not returning to the same airport, or even doing a multi-stage trip.
Thanks for your understanding and for taking the survey!
Aug 27, 2014, 9:19 pm
#13
Join Date: Feb 2007
Location: YVR
Programs: Erstwhile Accidental AC E35K
Posts: 2,912
I completed the survey yesterday. The final Bloomberg screen I reached after I submitted caused my iPad to go into a continuous loop of crashing and rebooting. The only way I could fix it was to go into airplane mode, close the screen and then reboot back into wifi mode.
Aug 28, 2014, 7:59 am
#14
Original Poster
Join Date: Aug 2010
Location: New York, NY
Posts: 14
I completed the survey yesterday. The final Bloomberg screen I reached after I submitted caused my iPad to go into a continuous loop of crashing and rebooting. The only way I could fix it was to go into airplane mode, close the screen and then reboot back into wifi mode.