Programs: DL PM (formerly AC E), UA 1K (matched but rarely used), MR Plat, HH Gold, *wood Gold
Posts: 512
The most frustrating thing when traveling is...
Thought I'd start a thread where we could post our pet peeves about things that happen often when traveling. This is NOT a thread about 1-off annoying experiences, mishaps, or horror stories, but rather a thread to discuss patterns of repeating annoyance that could easily be solved with a little effort. Post the annoyance, a brief description/example, and a possible solution. I'll start:
Annoyance: When the priority security line is longer than the regular security line.
Description: Multiple open lanes in the regular lines, only 1 open in the priority line, leading to a major backup limited to priority customers. Or, the priority line comes to a standstill because it's multi-purposed as the handicapped line and/or crew line.
Solution: Train agents to monitor the length of the priority lines relative to the regular lines. If the priority line gets too long, open another line just for priority customers, or repurpose an already open regular lane for priority in peak times. Also, force crew and wheelchairs to use all of the lanes and/or ID checkers evenly. Let them skip to the front of the regular lines, or have them wait at the back of the priority line(s).
Programs: Hertz 5*, United Gold (Soon to be gone), Hilton Diamond
Posts: 251
Quote:
Originally Posted by keloutwest
Thought I'd start a thread where we could post our pet peeves about things that happen often when traveling. This is NOT a thread about 1-off annoying experiences, mishaps, or horror stories, but rather a thread to discuss patterns of repeating annoyance that could easily be solved with a little effort. Post the annoyance, a brief description/example, and a possible solution. I'll start:
Annoyance: When the priority security line is longer than the regular security line.
Description: Multiple open lanes in the regular lines, only 1 open in the priority line, leading to a major backup limited to priority customers. Or, the priority line comes to a standstill because it's multi-purposed as the handicapped line and/or crew line.
Solution: Train agents to monitor the length of the priority lines relative to the regular lines. If the priority line gets too long, open another line just for priority customers, or repurpose an already open regular lane for priority in peak times. Also, force crew and wheelchairs to use all of the lanes and/or ID checkers evenly. Let them skip to the front of the regular lines, or have them wait at the back of the priority line(s).
Thought I'd start a thread where we could post our pet peeves about things that happen often when traveling. This is NOT a thread about 1-off annoying experiences, mishaps, or horror stories, but rather a thread to discuss patterns of repeating annoyance that could easily be solved with a little effort. Post the annoyance, a brief description/example, and a possible solution. I'll start:
Annoyance: When the priority security line is longer than the regular security line.
Description: Multiple open lanes in the regular lines, only 1 open in the priority line, leading to a major backup limited to priority customers. Or, the priority line comes to a standstill because it's multi-purposed as the handicapped line and/or crew line.
Solution: Train agents to monitor the length of the priority lines relative to the regular lines. If the priority line gets too long, open another line just for priority customers, or repurpose an already open regular lane for priority in peak times. Also, force crew and wheelchairs to use all of the lanes and/or ID checkers evenly. Let them skip to the front of the regular lines, or have them wait at the back of the priority line(s).
...
This is NOT a thread about 1-off annoying experiences, mishaps, or horror stories, but rather a thread to discuss patterns of repeating annoyance that could easily be solved with a little effort. Post the annoyance, a brief description/example, and a possible solution. I'll start:
[snip]
Solution: Train agents to monitor the length of the priority lines relative to the regular lines. If the priority line gets too long, open another line just for priority customers, or repurpose an already open regular lane for priority in peak times. Also, force crew and wheelchairs to use all of the lanes and/or ID checkers evenly. Let them skip to the front of the regular lines, or have them wait at the back of the priority line(s).
(bolding mine)
So your definition of "a little effort" is to (re)train the "agents" at every airport nationwide (worldwide?) to constantly monitor the length of the priority line, and then shuffle around crew and handicapped passengers to minimize your wait so you don't have to trouble yourself to walk to the shorter line?
I'd hate to see what you consider a major overhaul.
Programs: DL PM (formerly AC E), UA 1K (matched but rarely used), MR Plat, HH Gold, *wood Gold
Posts: 512
Quote:
Originally Posted by marvanit
OR:
Solution: Get in the shorter regular line.
Give me a break. Once you enter a separate line, it's often not possible to switch lines, without making a scene (either ducking under ropes, reversing yourself out of the priority line etc).
Anyways, I didn't ask to be flamed for starting this thread. I thought it would be interesting to hear other people's pet peeves.
For what it's worth, if I were an agent working the queue every day, I'd pay attention to how long it takes roughly in each line, and I'd advise priority customers to use the regular line when it looks like the priority line is longer. That's an easy start.
The TSA is by far the most stressfully part of travelling. I can feel my blood pressure go up when I get to the airport. It's hard to ignore their "We enforce (and make them up as we please because we have badges") the rules" attitude.
Flights running late for no apparent reason. Happens all the time, still drives me nuts.
Especially waiting at the gate. Apparently young people now-a-days don't wear watches, but if I didn't wear a watch I'd never know how late we are pushing back and waiting.
Especially waiting at the gate. Apparently young people now-a-days don't wear watches, but if I didn't wear a watch I'd never know how late we are pushing back and waiting.
They use cell phones as watches. Apparently a watch on your wrist designates you as an old fogey....
