Programs: AA EXP 2.9 MM & LT PLT, SPG PLT 100 and LT GLD, TG, AC
Posts: 4,318
ITA Mobile Shows Diffeerent Flights/Prices From ITA on a Computer
I've been working up some trips on my laptop with ITA. Had to go out today to accompany a friend for some dental surgery, so I was continuing the search on the iPhone app, ITA OnTheFly, while I was waiting. Needless to say, the best option for me shows on my iPhone but not on my laptop after doing precisely the same search. It's not that the seats/fares are no longer available, either, as after failing on my laptop I went back to iPhone and they're still there.
Location: SE Asia or SE USA or SoCalif... or en route
Programs: AA 1MM+, BR Gold, EY Gold, HHonors ♦, GoldenCircle ♦
Posts: 382
Seeing the same issue here. Fares that show up in the app also show up on the airline website, and can be purchased. However, those same fares do not show up on a browser-based ITA search. I've tried making the search parameters extremely specific on the website to see if I can force it to display the deal, but some of the flights comprising the fare in question are not even listed on the ITA website search at all. Lowest fare for the specific airline isn't even close (30-40% higher).
Been noticing this issue for several weeks. Just bought a Delta fare that came up in the app-based search, so I know it's not just a ghost or illegal construct. The fare I bought was nowhere to be found on the ITA website.
This is a huge problem for us, because we are often searching for trips that are more than a month, but less than two, with a lot of date flexibility, which renders the app useless and/or cumbersome (its calendar search parameters are way too restrictive).
If we can't rely on the website to find the lowest fares, the tool rather defeats its own purpose.
