serfty

I've learned to make my searches less wide ranging - still using the full force of the advanced coding.

Start with a broad general search before narrowing my criteria in likely direction.

DrivingRain

The site is useless right now. What happened in the past week?

serfty

Looks like they are aware of an issue:

aktchi

Right. Sometimes the results are expiring as soon as they post. If the first page contains the info you are looking for, you are good; otherwise there are no guarantees.

diburning

I'm not even able to get past the calendar.

VivoPerLei

Agree. Utterly. Useless. But they have also helpfully inserted that prominent message "Go to Google travel for faster results!"

I was thinking (not seriously) that if are trying to sabotage the site and re-direct traffic to Google proper it is a brilliant master plan.

hamburgoflyer

^

Seriously.
I was kinda afraid of this the moment I heard that google had bought ita.
Now what incentive to keep the matrix alive and well do they have now ?
None, really, except for the spirit of "Don't be evil" (but that was let go of
as company motto years ago btw) --> gone with the wind...

Just for reference https://en.wikipedia.org/wiki/Don%27t_be_evil

Calchas

Never attribute to malice that which can adequately be explained by incompetence.

Has anyone here tried reporting the issue to either of the ITA accounts here on FlyerTalk? For me the service has functioned adequately, although I haven't used it very much in the past week.

VivoPerLei

99% of the time I would fully agree with this but incompetence is not normally something I associate with Google. Neglect or not putting enough resources into it might be a more probable explanation.

I remember a few years ago when jumptheshark was bought by TV Guide. Afterwards when you went to jumptheshark there was bare minimal content and it only served as an entry point to direct people to the TV Guide site. Could be a similar thing going on here.

tKayster

While researching flights to south Asia I stumbled upon both the Matrix ITA software and this site. I am hoping someone out there can assist me with my dilemma.

After what seems to be hours of playing around on the site I'm at a complete loss on what to do at this point. I am using the "advanced routing codes" option to find the results on two situations I am researching.

First, I would be flying from Los Angeles, California (LAX) to Bangkok, Thailand (BKK) for approximately a month in March. Secondly, I am trying to set up the search parameters to look at stop overs (rather than layover). I would like the opportunity, if I have a stop over somewhere in China for instance, to stay for a few days and sight see. Possibly finding a different route back to Los Angeles on my return flight with a different stop over and sight see at that particular destination for a few days.

The dilemma I am running into is the field which is in the section at the top for both departing from and destination. It requires me to "enter outbound routing codes" and "enter return routing codes". I have tried various airport codes, airline codes and searched the internet with examples. Most all of the examples show using American Airlines (aa) or just plain ol' confusing with the various forms of syntax. If I can get the codes correct then I can manage/understand the syntax's better and utilize them to my advantage. Every code I use does not supply me with flight information and I get an error.

Ughhhh.... I want to pull my hair out <thanks for letting me vent >

Any assistance is greatly appreciated if you are familiar with this website.

Thank you!!!!
Tracy

fractalse

I tried some combinations on Hipmunk and calling West Jet to no success.


ITINERARY

Vancouver (YVR) to Prague (PRG) - Wed, Feb 3

WestJet 176 Dep: 12:00PM Arr: 2:20PM 1h 20m Boeing 737 Coach (D)
Layover in YYC 1h 15m
KLM 678 Dep: 3:35PM Arr: 8:25AM 8h 50m Airbus A330 Coach (V)
Layover in AMS Thu, Feb 4 1h
Czech Airlines 617 Dep: 9:25AM Arr: 10:55AM 1h 30m Airbus A319 Coach (S)

--------------------------------------------------------------------------------

Prague (PRG) to Vancouver (YVR) - Wed, May 25

Czech Airlines 616 Dep: 7:00AM Arr: 8:40AM 1h 40m Airbus A319 Coach (S)
Layover in AMS 4h 5m
KLM 677 Dep: 12:45PM Arr: 1:45PM 9h Airbus A330 Coach (V)
Layover in YYC 1h 15m
WestJet 661 Dep: 3:00PM Arr: 3:26PM 1h 26m Boeing 737 Coach (D)


FARE AND BOOKING DETAILS

Provide this information to a travel agent to help them match the fares found.
Make sure to provide the exact booking and fare codes shown.

Fare 1: Carrier KL VLXP67CA YVR to PRG CAD205.00
Passenger type ADT, round trip fare, booking code D, V, S
Covers YVR-YYC (Economy), YYC-AMS (Economy), AMS-PRG (Economy)

Fare 2: Carrier KL VLXP67CA PRG to YVR CAD205.00
Passenger type ADT, round trip fare, booking code S, V, D
Covers PRG-AMS (Economy), AMS-YYC (Economy), YYC-YVR (Economy)

The Netherlands Passenger Service Charge (RN) CAD18.20
Netherlands Noise Surcharge (VV) CAD1.40
Netherlands Security Service Charge (CJ) CAD19.80
OK YQ surcharge (YQ) CAD116.00
KL YR surcharge (YR) CAD172.00
Vancouver Airport Improvement Fee (SQ) CAD20.00
Canadian Goods and Services Tax (XG) CAD1.00
Canadian Air Travelers Security Charge (CA) CAD25.91
Czech Republic Embarkation Tax (CZ) CAD31.60

Subtotal per passenger CAD815.91
Number of passengers x1

Total airfare & taxes CAD815.91

--------------------------------------------------------------------------------

Fare construction (can be useful to travel agents)

YVR WS X/YYC KL X/AMS OK PRG Q11.31 143.38VLXP67CA OK X/AMS KL X/YYC WS YVR Q11.31 143.38VLXP67CA NUC 309.38 END ROE 1.32509 XT 25.91CA 20.00SQ 1.00XG 19.80CJ 18.20RN 1.40VV 31.60CZ 116.00YQ 172.00YR

Calchas

Welcome to FlyerTalk fractalse. It's good to see new faces here and I hope you will find our forum profitable for your purposes and that you might make yourself at home

This appears to be a KL fare so you may have more luck contacting KLM directly, either online or by phone.

linglingfool

Try looking up your itinerary on Google Flights, or use this browser add-on to book your Matrix results:

http://www.flyertalk.com/forum/trave...serscript.html

DrivingRain

I havent had an error in a while. Looks like they fixed it?

dje76

It looks like timeout is now much quicker to appear and all my search fails.

Am I correct?

If yes, is there a way around it? (another website for instance)

If no, how do you now make complex search (multi-city for starting and ending your trips, oneworld, multi-legs....)?