Feb 14, 2015, 12:53 pm
Last edit by: 747FC
The ExpertFlyer support by email is at [email protected]
This is a community-maintained wiki, it is not necessarily endorsed by ExpertFlyer.
--------------------
Searches currently not working:
To search AA upgrades:
This is a community-maintained wiki, it is not necessarily endorsed by ExpertFlyer.
--------------------
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
ExpertFlyer.com Help Desk Thread
Jul 1, 2015, 9:56 am
#946
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,007
Why does class of service availability change on a particular flight when putting in different connections. Example: BOS DCA PHX on July 25th: Flying on US 2142 and connecting to US 563, EF shows F9 and X5 on flight 563. Flying on US 2139 and connecting to US 563 (the same flight from DCA to PHX), EF shows F8 X1 on flight 563. Doesn't make sense to me! Any explanation? Thx for your insight!
Basically, whether the airline thinks selling a seat on a particular flight is going to be profitable depends on the behaviour of the whole flight network. So in this case if you are a group of 5 in X class they want you on the US 2142 -> US 563 rather than US 2139 -> US 563.
Jul 15, 2015, 10:27 pm
#947
Join Date: Mar 2008
Location: used to be PER, now it's nowhere/eveywhere
Programs: QFF NB, AA GLD
Posts: 3,467
I've noticed a "quirk" with a couple of recent timetable searches I have performed - flights are returned whose dates of applicability are outside the date range I have specified.
An example:
Searching for the timetable for DOH-NBO on 25/01/2016 with the "Search up to 7 days from this date" ticked
The results returned are (scroll right to see highlighted dates that are outside my specified date range):
Results from ExpertFlyer.com
Not too difficult to cope with in the example, but for another search I did (SYD-LAX on the same date) the returned results are daunting, even when filtered to just show the QF flights (16 of the 18 rows are outside the specified date range!).
Note that unticking the "Search up to 7 days from this date" returns results that are in range.
An example:
Searching for the timetable for DOH-NBO on 25/01/2016 with the "Search up to 7 days from this date" ticked
The results returned are (scroll right to see highlighted dates that are outside my specified date range):
Results from ExpertFlyer.com
Code:
Flight Timetables Search: Search DOH to NBO on 25/01/16 up to 7 days Flight Stops Depart Arrive Aircraft Duration Frequency Effective Ending QR 1337 0 DOH 3:55 NBO 9:10 320 5 hrs 15 mins Daily 25/10/15 16/07/16 QR 1337 0 DOH 3:55 NBO 9:30 320 5 hrs 35 mins Daily 03/07/15 24/10/15 QR 1339 0 DOH 7:35 NBO 12:35 320 5 hrs 0 mins Daily 26/10/15 26/03/16 QR 1339 0 DOH 7:35 NBO 12:50 320 5 hrs 15 mins Daily 01/09/15 23/10/15 QR 1339 0 DOH 7:35 NBO 13:10 320 5 hrs 35 mins Daily 03/07/15 31/08/15
Note that unticking the "Search up to 7 days from this date" returns results that are in range.
Jul 16, 2015, 9:16 am
#948
Join Date: Jun 2004
Posts: 3,773
I've hardly used my ExpertFlyer subscription for the past year or two because of reduced travel so am a bit out of the loop on changes.
I was aware of the Delta problems, but have just now discovered that I cannot search for awards and upgrades for SAS or Lufthansa. Is that correct? Any outlook on whether or not they will be restored?
My annual subscription was just renewed and I had no idea that the airlines I fly were no longer supported.
I was aware of the Delta problems, but have just now discovered that I cannot search for awards and upgrades for SAS or Lufthansa. Is that correct? Any outlook on whether or not they will be restored?
My annual subscription was just renewed and I had no idea that the airlines I fly were no longer supported.
Jul 16, 2015, 10:41 am
#949
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
Hi, please send any bug reports or customer service/account questions directly to us at [email protected] so we can help you best, thanks!
Jul 17, 2015, 7:21 am
#950
Join Date: Dec 2014
Programs: BA Executive Club
Posts: 124
Hi, need some guidance please. Just joined Expert Flyer for a trial and found this fare to travel 23Nov DUB-PHX and 01Dec PHX-DUB;
ILR28AP AA I Round-Trip 984.00(GBP) B 11/23/14 11/30/15 SU / 12M 28
When I called AA they are quoting GBP1,260.90. What am I doing wrong or is the Expert Flyer fare plus TAX?
Many thanks
AX
ILR28AP AA I Round-Trip 984.00(GBP) B 11/23/14 11/30/15 SU / 12M 28
When I called AA they are quoting GBP1,260.90. What am I doing wrong or is the Expert Flyer fare plus TAX?
Many thanks
AX
Jul 17, 2015, 7:43 am
#951
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
The EF fare listing gives base fare only. So yes, you would pay £984 + taxes, fees and charges.
If you use ITA to price the itinerary now (remembering to specify results in GBP), you'll see that the breakdown shows that the base fare is £494.91 + £494.91 = £989.82, plus TFC to make a total of £1,259.70. (Some rounding errors and currency movements are common if you're asking for a price in a different currency from the one in the country of origin. EF shows me a fare of £990.00 at the moment.)
If you use ITA to price the itinerary now (remembering to specify results in GBP), you'll see that the breakdown shows that the base fare is £494.91 + £494.91 = £989.82, plus TFC to make a total of £1,259.70. (Some rounding errors and currency movements are common if you're asking for a price in a different currency from the one in the country of origin. EF shows me a fare of £990.00 at the moment.)
Jul 17, 2015, 7:49 am
#952
Join Date: Aug 2001
Posts: 1,053
Hi, need some guidance please. Just joined Expert Flyer for a trial and found this fare to travel 23Nov DUB-PHX and 01Dec PHX-DUB;
ILR28AP AA I Round-Trip 984.00(GBP) B 11/23/14 11/30/15 SU / 12M 28
When I called AA they are quoting GBP1,260.90. What am I doing wrong or is the Expert Flyer fare plus TAX?
Many thanks
AX
ILR28AP AA I Round-Trip 984.00(GBP) B 11/23/14 11/30/15 SU / 12M 28
When I called AA they are quoting GBP1,260.90. What am I doing wrong or is the Expert Flyer fare plus TAX?
Many thanks
AX
ExpertFlyer is quoting the base fare only which is really rather unhelpful especially transatlantic where the fuel surcharges can be substantial.
DAK
Jul 17, 2015, 7:56 am
#953
Join Date: Dec 2014
Programs: BA Executive Club
Posts: 124
Jul 17, 2015, 7:58 am
#954
Join Date: Aug 2001
Posts: 1,053
Originating in DUB the fare should be quoted in Euros not GBP. And yes the EF fares listed are base fares, exclude taxes and fees. There is a 212 GBP YR surcharge (carrier/fuel surcharge) plus many small airport/customs/etc fees. Add it all up and the 984 GBP does turn into 1260 GBP final price.
ExpertFlyer is quoting the base fare only which is really rather unhelpful especially transatlantic where the fuel surcharges can be substantial.
DAK
ExpertFlyer is quoting the base fare only which is really rather unhelpful especially transatlantic where the fuel surcharges can be substantial.
DAK
DAK
Jul 17, 2015, 8:22 am
#955
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,007
By-the-way.... This is a totally fantastic business class fare as you probably realize. Spend your money wisely.... namely, consider DUB-LHR-PHX on BA rather than DUB-PHL-PHX on AA. Price is almost the same (LHR fees make it about 50 GBP more expensive) but I would be much happier in BA club world all the way to PHX than connecting in PHL onto domestic first for another 5 hours.
DAK
DAK
Jul 17, 2015, 10:01 am
#956
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,631
Let's try to stay on topic - help using ExpertFlyer.com - and stay away from discussion of fares.
Thanks,
TWA884
Moderator
Thanks,
TWA884
Moderator
Jul 20, 2015, 5:40 am
#957
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
I'm having trouble getting EF to list all fares on a particular route.
What I'm after is JNB-CPT on BA. Using LON as the point of sale and all travel dates, the lowest displayed fare is in V class. This matches what I can buy using a UK-based OTA.
However, I know that the lowest publicly-available fare is in O class. BA will sell this to me directly.
But putting JNB or CPT (or any other ZA point) into the "Purchasing City" option box in EF won't show this fare, or any fares lower than V.
Am I missing something here?
What I'm after is JNB-CPT on BA. Using LON as the point of sale and all travel dates, the lowest displayed fare is in V class. This matches what I can buy using a UK-based OTA.
However, I know that the lowest publicly-available fare is in O class. BA will sell this to me directly.
But putting JNB or CPT (or any other ZA point) into the "Purchasing City" option box in EF won't show this fare, or any fares lower than V.
Am I missing something here?
Jul 20, 2015, 10:19 am
#958
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
I'm having trouble getting EF to list all fares on a particular route.
What I'm after is JNB-CPT on BA. Using LON as the point of sale and all travel dates, the lowest displayed fare is in V class. This matches what I can buy using a UK-based OTA.
However, I know that the lowest publicly-available fare is in O class. BA will sell this to me directly.
But putting JNB or CPT (or any other ZA point) into the "Purchasing City" option box in EF won't show this fare, or any fares lower than V.
Am I missing something here?
What I'm after is JNB-CPT on BA. Using LON as the point of sale and all travel dates, the lowest displayed fare is in V class. This matches what I can buy using a UK-based OTA.
However, I know that the lowest publicly-available fare is in O class. BA will sell this to me directly.
But putting JNB or CPT (or any other ZA point) into the "Purchasing City" option box in EF won't show this fare, or any fares lower than V.
Am I missing something here?
Jul 20, 2015, 10:38 am
#959
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,007
We get our data from the same reservation systems that the travel agencies do, so it would make sense that we show what they do. It would seem that BA is only selling certain fares thru their own website, as such we wouldn't see them if they aren't being published thru other channels.
Jul 20, 2015, 10:38 am
#960
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
We get our data from the same reservation systems that the travel agencies do, so it would make sense that we show what they do. It would seem that BA is only selling certain fares thru their own website, as such we wouldn't see them if they aren't being published thru other channels.
OTAs in ZA will offer the low O class fare.
And ITA will price the O class fare on the basis that the selling city is in ZA (which is ITA's default). That alone suggests that this is a published fare.
However, if you manually change the selling city to the UK, then the lowest price quoted by ITA is the higher V class fare (in line with the EF display with selling city specified as LON).
This would suggest that the lower fares are only available for sale in ZA (or a limited region, at any rate) - but that's why I thought that the lower fares ought to be displayed by EF if the selling city is specified as (say) JNB.
So I'm still wondering if I'm missing something or whether there is a bug here. Thanks!