Hello, I am the "SiteAdmin" from AwardWallet. I wanted to address the stubbornness mentioned here. So it took us about 6 moths to come up with the new design. We get it that we failed miserably; however, for various technical reasons we can't roll back to the old design. It's not that we don't listen, but we have limited resources. Many things were addressed in the new design and a bunch of structural (behind the scenes) changes took place.
Here is the thing, we can't make changes overnight. We only have limited number of developers working on the site and we have to prioritize. For example when support for loyalty programs or itineraries stops working we have to go and fix it before we address design issues. A lot of that stuff is hidden from the end user so it looks like we are doing nothing and just being stubborn. In reality we are finding 24" monitors, taking a look at all the aspects of the site from different browsers on different monitors, and trying to adjust, while fixing and fine tuning our scraping technology. It really never stops.
So all we are saying is that we hear you and one way or another design issues will be addressed. Most likely we will create a setting in a profile "Regular design" / "Compact Design", but we can't make it happen overnight, so I've been asking users to hold their anger for about one or two months. During this time you will see design changes and we are open to constructive criticism during this time, but we need specifics.
Hope this helps, and I do want to say that we appreciate your support and understanding.
Don't feel bad. Yodlee has an almost complete disaster on their hands with "the beta." Same font, spacing, scroll bar problems you are facing. The core idea, copy Mint's design, is flawed. I'm not a programmer, but my advise is, forget Mint. The owner sold early for a reason.
Constructive criticism: Reactivate old layout. Work on updating the color scheme. Red in the logo is fine. Red anywhere else is not.
Work on auto-updating of the Travel Plans module. With flight consolidation, this can be a real "deal maker" for you.
Work on the weekly email update. Tell me the "net" change. Do the math for me. Include changes to my flights and seats. Make your information indispensable to the business traveller.
As long as you know there's a problem, sure, I can wait.
When I saw the quote from the thread on your site, I became concerned that your fast response was over. But your reasons make good sense, and as long as I know you understand how we feel, I'll stick it out.
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I like the structure an placement of items on the new pages, but the oversize type, poor utilization of screen space, and garish color combination nets out to a bad result. No kidding, it looks like the web page my 11-year old did for a Saturday class recently.
The service is as useful as it was before, but the layout and large font makes it harder to access the functionality and the design isn't very elegant - maybe it's me but it looks like an American Airlines site with oversize font.
I am serious, and don't call me Shirley