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Old Jun 28, 2016, 4:44 am
  #676  
 
Join Date: Sep 2006
Posts: 26
Unfortunately not all "improvements" actually help!
laxman1960 is offline  
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Old Jul 8, 2016, 2:11 pm
  #677  
 
Join Date: Apr 2014
Location: MSP
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Posts: 366
Is Awardwallet working for people today? Almost all of my accounts are coming back as "unknown errors."
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Old Jul 8, 2016, 2:15 pm
  #678  
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Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,745
Originally Posted by batmandds
Is Awardwallet working for people today? Almost all of my accounts are coming back as "unknown errors."
That happened to me twice within the last week. It was ok today.
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Old Aug 17, 2016, 12:38 pm
  #679  
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Join Date: Oct 2000
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Originally Posted by batmandds
Is Awardwallet working for people today? Almost all of my accounts are coming back as "unknown errors."
Awardwallet hasn't been working for me for almost three weeks now. I've been in touch with the company who says they are aware of the issue and are working on it. But how could it go from being very reliable to this? I'm getting results on 20% of my accounts. Otherwise, I get this error message:

Server communication error

I need to move on. What is the best alternative?
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Old Aug 17, 2016, 1:40 pm
  #680  
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Working fine for me. What browser and OS are you using? I'm Chrome on Mac, and it's been flawless.
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Old Aug 17, 2016, 1:45 pm
  #681  
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Originally Posted by josephstern
Working fine for me. What browser and OS are you using? I'm Chrome on Mac, and it's been flawless.
Encouraging that it works for you, frustrating that perhaps it's me and not a broader issue. I also have a Mac. I've checked Firefox and Opera. OS is El Capitan, 10.11.6.
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Old Aug 17, 2016, 2:21 pm
  #682  
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10.11.6 here also.

I just tried it again in Chrome, and everything went as expected save for Avianca.

I don't have the extension in Firefox or Safari.
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Old Aug 17, 2016, 2:44 pm
  #683  
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Originally Posted by josephstern
10.11.6 here also.

I just tried it again in Chrome, and everything went as expected save for Avianca.
I downloaded Chrome and tried it along with Firefox, Opera, and Safari. Nada. Then I downloaded the ap on my iPad. Nada.

Frustrated. But grateful for the help you've attempted to give.
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Old Aug 17, 2016, 2:46 pm
  #684  
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You have the extension installed, I assume?

Here's another data point: I store my passwords locally. Maybe that makes a difference?
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Old Aug 19, 2016, 9:38 am
  #685  
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Join Date: Oct 2000
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It works again. I got a note from AwardWallet today saying the issue was resolved and asking me to check. Sure enough, it worked perfectly. They did not share what the issue was, but it was at their end.
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Old Aug 19, 2016, 9:50 am
  #686  
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I find their support to be pretty good.

Sounds like your issue was account-specific somehow.
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Old Aug 22, 2016, 2:30 pm
  #687  
 
Join Date: Nov 2015
Posts: 392
I lost my AW pws. I keep them local, and for some reason this seems to happen every now and then.

Last time it happened, after I re-entered them all, I made a backup.

Now, I'm trying to restore that backup and I get "Wrong File Format."

Any ideas here?
Michael Ad is offline  
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Old Aug 23, 2016, 12:54 pm
  #688  
 
Join Date: Oct 2014
Location: London, UK
Programs: BA Exec Club Gold
Posts: 335
Originally Posted by Michael Ad
I lost my AW pws. I keep them local, and for some reason this seems to happen every now and then.

Last time it happened, after I re-entered them all, I made a backup.

Now, I'm trying to restore that backup and I get "Wrong File Format."

Any ideas here?
Had exactly the same thing happen yesterday. Had to re-type everything...
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Old Aug 23, 2016, 1:14 pm
  #689  
 
Join Date: Nov 2015
Posts: 392
Originally Posted by FastTrak2Elite
Had exactly the same thing happen yesterday. Had to re-type everything...
So maybe my cookie didn't get lost?

Did you try restoring from a backup?

I had to re-type mine also.
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Old Aug 23, 2016, 1:17 pm
  #690  
 
Join Date: Oct 2014
Location: London, UK
Programs: BA Exec Club Gold
Posts: 335
Originally Posted by Michael Ad
So maybe my cookie didn't get lost?

Did you try restoring from a backup?

I had to re-type mine also.
Yep, tried a restore. Got the "Wrong File Format" message.
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