Bose warranty change?
Jul 22, 2016, 12:40 pm
#1
Original Poster
Join Date: Apr 2013
Posts: 40
Bose warranty change?
I called bose the other day since my qc20i's were acting up and out of warranty. I heard all the stories of people saying $89 for a "trade in" if you were out of warranty.
I called two stores AND the official support line and they told me it's $189. One of the stores said it's a new policy (though you know how store reps are)
Anyone else see this, or am I just unlucky?
I called two stores AND the official support line and they told me it's $189. One of the stores said it's a new policy (though you know how store reps are)
Anyone else see this, or am I just unlucky?
Jul 22, 2016, 4:16 pm
#3
Original Poster
Join Date: Apr 2013
Posts: 40
I CAN'T recommend bose to friends anymore :/
Jul 22, 2016, 7:30 pm
#4
Join Date: Apr 2007
Location: SEA
Programs: AS MVP, Hhonors Gold, National Executive, Identity Gold, MLife Gold
Posts: 2,687
Jul 22, 2016, 9:21 pm
#5
Original Poster
Join Date: Apr 2013
Posts: 40
No, the quality probably won't change but it's VERY hard to justify $300 for headphones + tax (13% where I am)
Knowing no matter what you'll be covered and $100 fee to upgrade in 3 years made things a lot easier to swallow!
Knowing no matter what you'll be covered and $100 fee to upgrade in 3 years made things a lot easier to swallow!
Jul 22, 2016, 10:12 pm
#7
Join Date: Aug 2008
Location: SF Bay Area
Programs: UA 1K, Hyatt Globalist, Virtuoso Travel Agent, Commercial Pilot
Posts: 2,117
That's unfortunate.
I'm on my fourth pair of QC25s. The first time I snapped off a cable connector when forgetting to disconnect the headset before exiting a JetBlue flight (and the store just replaced the entire package since they didn't have a cable), but the other two replacements were legitimate situations where the headphones crapped out for reasons I don't know. All of the replacements were less than 12 months since the last replacement, but it's unfortunate to know that it's getting more strict.
I'm on my fourth pair of QC25s. The first time I snapped off a cable connector when forgetting to disconnect the headset before exiting a JetBlue flight (and the store just replaced the entire package since they didn't have a cable), but the other two replacements were legitimate situations where the headphones crapped out for reasons I don't know. All of the replacements were less than 12 months since the last replacement, but it's unfortunate to know that it's getting more strict.
Jul 22, 2016, 10:47 pm
#8
Join Date: Apr 2007
Location: SEA
Programs: AS MVP, Hhonors Gold, National Executive, Identity Gold, MLife Gold
Posts: 2,687
Jul 22, 2016, 11:55 pm
#9
Original Poster
Join Date: Apr 2013
Posts: 40
The damn headphones cost $400! The production cost is likely around $50 end to end for them! This isn't like audio technica where you get a well made pair for $100....
Jul 24, 2016, 1:00 pm
#12
Join Date: Jul 2015
Posts: 380
However, you're not buying the sum of those parts the the cost of labor to assemble them. You're buying the technology behind it.
Jul 24, 2016, 2:43 pm
#13
Join Date: Feb 2002
Location: SFO, SJC
Programs: Restarting life as UA newb; AA Lifetime Gold
Posts: 914
Jul 24, 2016, 7:39 pm
#14
Original Poster
Join Date: Apr 2013
Posts: 40
Before, that would be OK considering it wouldn't cost too much to get the "repaired" / replaced.
Now they expect me (and others) to pay OVER $500 Canadian, and not have the confidence that if I have any issues with warranty will be hassle free?
Call it "abuse" but I originally bought the QC2's and when they got worn out after a few years my upgrade cycle cost me $100 for each new pair. This was a great deal but now I'll probably drop bose once my qc25's die
Jul 24, 2016, 9:40 pm
#15
Join Date: Jun 2008
Location: YVR
Programs: Aeroplan, AAdvantage
Posts: 2,100
Well, the word Bose costing was justified by the trading up feature. I bought a used Bose QC3 in 2007 , exchanged it sometimes free sometimes for $100 when it broke then upgraded to the QC15 for the famous $100. Already for the QC 25 they wanted more than $100 and I think my next headphones simply won't be Bose.