Go Back  FlyerTalk Forums > Travel&Dining > Travel Technology
Reload this Page >

https:// issues with gogo

https:// issues with gogo

Old Apr 30, 2016, 5:52 pm
  #1  
FlyerTalk Evangelist
Original Poster
 
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,566
https:// issues with gogo

I am on the plane right now (AS750) and I am having a ton of issues getting to sites that are defaulting to https:// (such as United.com, gmail, and facebook). Even when I manually try to enter the full address as http:// it defaults me to https and the load fails.

The webpage at https://www.united.com/ might be temporarily down or it may have moved permanently to a new web address.
ERR_TUNNEL_CONNECTION_FAILED
Does anyone have an easy answer to this? Typically my browser is chrome but i am also having issues with IE.

Maddening
PV_Premier is offline  
Old Apr 30, 2016, 9:37 pm
  #2  
Moderator: Delta SkyMiles, Luxury Hotels, TravelBuzz! and Italy
 
Join Date: Oct 2001
Location: Los Angeles
Posts: 26,516
Please continue to follow this thread in the Travel Technology Forum.
Thanks...
Obscure2k
TravelBuzz Moderator
obscure2k is offline  
Old May 5, 2016, 7:04 pm
  #3  
Suspended
 
Join Date: Mar 2014
Posts: 1,685
Sadly, you'll probably get less response here as it's more of a general travel question. it's just not techies that use Gogo. Try complaining to them. They'll throw some money at you. I'm lucky if I can get it to work at all. I wonder if HTTPS might be the issue though now.
ou81two is offline  
Old May 6, 2016, 5:37 pm
  #4  
Suspended
 
Join Date: Mar 2012
Posts: 239
Originally Posted by PV_Premier
I am on the plane right now (AS750) and I am having a ton of issues getting to sites that are defaulting to https:// (such as United.com, gmail, and facebook). Even when I manually try to enter the full address as http:// it defaults me to https and the load fails.
Perhaps related to their enforcement of no streaming?

http://arstechnica.com/security/2015...iting-youtube/
FlyerTalker68098 is offline  
Old May 9, 2016, 8:00 am
  #5  
 
Join Date: Aug 2013
Posts: 2
Was on AA120 CDG-JFK and had the same issues. As a previous poster said, it has to do with Gogo's network management practices. In order to know what you are doing and manage their bandwidth, they must insert a device mid-stream to decrypt, inspect, then re-encrypt your traffic. Your device recognizes that the SSL encryption certificate it expected is not authentic and raises the error. While you might think you can trust gogo, I would never trust them or anyone else. Understand they can see *all* the traffic in clear text. This means any passwords, usernames, or other confidential information you may be trying to protect with encryption is open for easy reading by them. The same is true for boingo.
dgahagan is offline  
Old May 9, 2016, 8:19 am
  #6  
FlyerTalk Evangelist
Original Poster
 
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,566
Thanks for the explanations. Makes the service a lot less useful.
PV_Premier is offline  
Old May 9, 2016, 5:02 pm
  #7  
Company Representative - GogoAir
 
Join Date: Mar 2009
Location: In Air. Online.
Posts: 135
Thanks for posting your issue, it gives us the opportunity to look into things and fix these error messages. There are two issues in this thread I would like to address. The HTTP intercept issue brought up by the previous poster is definitely not related to a Gogo flight. That route and aircraft type are operated by a different company, and customer care is offered directly by the airline. Gogo does not use any technology to intercept your HTTPS traffic.

As for your error messages and inability to browse certain sites, this is most likely caused by your IE configuration, which could include a proxy server setting. We would love to help look into this. If you send me a PM, I would love to make this right and will get you in touch directly with a customer care expert.

Thanks,

Scott@Gogo
Gogo is offline  
Old May 10, 2016, 3:51 pm
  #8  
 
Join Date: Dec 2009
Location: RDU
Programs: DL DM+(segs)/MM, UA Ag, Hilton DM, Marriott Ti (life Pt), TSA Opt-out Platinum
Posts: 3,218
Originally Posted by Gogo
Gogo does not use any technology to intercept your HTTPS traffic.
No, they just fake the certificates:

http://arstechnica.com/security/2015...iting-youtube/
HDQDD is offline  
Old May 10, 2016, 8:02 pm
  #9  
Company Representative - GogoAir
 
Join Date: Mar 2009
Location: In Air. Online.
Posts: 135
Originally Posted by HDQDD
No, they just fake the certificates:

http://arstechnica.com/security/2015...iting-youtube/
That is definitely no longer the case:

https://www.runwaygirlnetwork.com/20...-certificates/
Gogo is offline  
Old May 10, 2016, 9:19 pm
  #10  
 
Join Date: Nov 2005
Location: SIN / SFO
Programs: SQ PPS, UA GS, BA Silver, Marriott Ambassador, Accor Gold, Hertz PC
Posts: 1,213
I've generally found that connecting to my corporate VPN fixes any and all issues with Gogo (as well as other annoying hotspots that try to do various forms of "traffic management").
Scifience is offline  
Old May 10, 2016, 9:28 pm
  #11  
FlyerTalk Evangelist
Original Poster
 
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,566
Originally Posted by Scifience
I've generally found that connecting to my corporate VPN fixes any and all issues with Gogo (as well as other annoying hotspots that try to do various forms of "traffic management").
Thanks I'll try this too in addition to the fixes proposed by gogo cs
PV_Premier is offline  
Old May 11, 2016, 3:24 pm
  #12  
 
Join Date: Dec 2009
Location: RDU
Programs: DL DM+(segs)/MM, UA Ag, Hilton DM, Marriott Ti (life Pt), TSA Opt-out Platinum
Posts: 3,218
Originally Posted by Scifience
I've generally found that connecting to my corporate VPN fixes any and all issues with Gogo (as well as other annoying hotspots that try to do various forms of "traffic management").
Yup, if you funnel all your traffic thru a VPN tunnel, they can't tell what you're doing. I highly recommend the use of VPNs for shared wifi (i.e. hotels, airports, gogo, etc.). Not for the non-tracking part (which is also good), but for security reasons.
HDQDD is offline  
Old May 11, 2016, 3:28 pm
  #13  
 
Join Date: Dec 2009
Location: RDU
Programs: DL DM+(segs)/MM, UA Ag, Hilton DM, Marriott Ti (life Pt), TSA Opt-out Platinum
Posts: 3,218
Originally Posted by Gogo
That is definitely no longer the case:

https://www.runwaygirlnetwork.com/20...-certificates/
I'll take your word for it, however, I don't put a whole lot of stock in an article "by Guest Author" on a site I've never heard of.
HDQDD is offline  
Old May 12, 2016, 10:51 am
  #14  
 
Join Date: Dec 2002
Location: Oregon
Programs: AA EXP, AS 75K, UA 1MM Gold, HH Diamond, Hyatt Explorist, IHG Plat, National EE, Hertz PC
Posts: 3,993
Originally Posted by HDQDD
I'll take your word for it, however, I don't put a whole lot of stock in an article "by Guest Author" on a site I've never heard of.
Actually, if that is the most reputable source one can cite it makes me all the much more suspicious. Always consider the source!
elCheapoDeluxe is offline  
Old May 12, 2016, 11:03 am
  #15  
mia
A FlyerTalk Posting Legend; Moderator: American Express, Capital One, Citi, Chase, Credit Card Programs, Diners Club, Signatures
 
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,884
Originally Posted by HDQDD
... don't put a whole lot of stock in an article "by Guest Author" on a site I've never heard of.
We don't need to. The article cites a specific person at Gogo by name: Gogo spokesman Steve Nolan, and he doesn't seem to be a difficult person to find:

http://gogoair.mediaroom.com/media-contacts
mia is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.