YYZC2

Last week I got an e-mail from Skype informing me that I had signed up for Skype Manager, which appears to be a product that allows an administrator to oversee and fund multiple Skype accounts.

I immediately smelled a rat, so I attempted to login to my Skype account, expecting to be locked out with a password changed by a takeover scammer. Surprisingly, I got right in.

Unfortunately my SkypeOut balance of about $30 was wiped out, with the exception of 31 cents, which I believe was the remainder from the nearest dollar.

I enter into a webchat with Skype Support, who advised me to change my password (no kidding ) and dissociated me from the Manager account.

I raised the matter of the missing credit and they said they were going to send me a verification email and a refund would soon follow. It came, I verified myself, my account was all good... but no reimbursement.

Chatted again, verified, no more contact and no reimbursement. Lather, rinse, repeat three more times.

Any idea how I can get someone who can actually help me?

bchandler02

Assuming you funded your account originally by credit card, I'd look at disputing the charge with your CC. You paid for goods/services that you did not receive.

gobluetwo

Does Skype outline the typical refund timeline on their site? Did the person you chatted with suggest a timeline?

borntobe

Check their Skype, Facebook account. You can ask the administrator regarding your concern. Or ask them whose the right person to talk with. This is what I did when I had a problem with my Global call credit. They immediately replied to my queries.