How Hard is it to Cancel a Sirius/XM Contract?
Jan 14, 2017, 4:25 pm
#106
FlyerTalk Evangelist
Join Date: May 2006
Location: SEA or BGR, Lower Earth Orbit
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Posts: 17,217
I remember seeing that in 2002 or 2003 when it was XM and the long term pricing wouldn't let you change devices... or maybe that was TiVo...
Jan 15, 2017, 9:10 am
#107
Formerly known as I_Hate_US_Airways
Join Date: Oct 2008
Location: Just South Of North
Programs: My Loyalty Programs? I now VOTE with my wallet!!!
Posts: 2,568
Dear WIR,
Yes. It was Sirius only (I think, I guess, as it was before the merger). The actual deal included up to 3 vehicle transfers which they would charge you $75.00 each for. I only did one transfer. My when I sold my last car, I simply kept that radio active (I told the person that I would keep SN/XM active for them). Since I have the app on my iPhone, no reason to ever activate another car radio. I also get the web app as well.
Overall, a smoking deal as I paid $499 back in 2001 or 2002. Definitely one of the best deals I have ever gotten!!!
Yes. It was Sirius only (I think, I guess, as it was before the merger). The actual deal included up to 3 vehicle transfers which they would charge you $75.00 each for. I only did one transfer. My when I sold my last car, I simply kept that radio active (I told the person that I would keep SN/XM active for them). Since I have the app on my iPhone, no reason to ever activate another car radio. I also get the web app as well.
Overall, a smoking deal as I paid $499 back in 2001 or 2002. Definitely one of the best deals I have ever gotten!!!
Jan 16, 2017, 10:09 am
#108
Original Member
Join Date: May 1998
Location: The shape-shifting urban sprawl that is El Lay. FT member #71.
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Posts: 4,687
I had a Mini Clubman which came with lifetime Sirius. While I didn't expect it to be transferable, I did make a call to Sirius when the car was lease returned to see if I could get away with moving it to my wife's car. The amusing thing was they couldn't tell the subscription was lifetime, when I gave them the old ESN. Consequently moving it elsewhere wasn't even something they could try.
Jul 14, 2017, 12:06 pm
#109
FlyerTalk Evangelist
Join Date: May 2006
Location: SEA or BGR, Lower Earth Orbit
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So I called Sirius yesterday...
Me: "I'd like to cancel my account."
CSR: "May I ask why?"
Me: "My promotional rate is about to expire, and I will not renew unless I get the same promotional rate."
CSR: "Great! I'll be glad to help. I can offer you 12 months of pre-paid service for a discounted price of $99.99."
Me: "Um, no."
CSR: "Okay. How about 6 months of service at a discounted price of $49.99?"
Me: "I do not accept that offer."
(brief pause)
CSR: "Okay. I am authorized to offer you the same promotional rate of 6 months for $24.99. Is that okay?"
Me: (sigh) "Yes."
The whole call took 8m44s.
Me: "I'd like to cancel my account."
CSR: "May I ask why?"
Me: "My promotional rate is about to expire, and I will not renew unless I get the same promotional rate."
CSR: "Great! I'll be glad to help. I can offer you 12 months of pre-paid service for a discounted price of $99.99."
Me: "Um, no."
CSR: "Okay. How about 6 months of service at a discounted price of $49.99?"
Me: "I do not accept that offer."
(brief pause)
CSR: "Okay. I am authorized to offer you the same promotional rate of 6 months for $24.99. Is that okay?"
Me: (sigh) "Yes."
The whole call took 8m44s.
I just kept hounding her for a $25 package, and finally ended up getting it. Guess I'll be doing the same again in December.
Jul 15, 2017, 5:05 pm
#110
FlyerTalk Evangelist
Join Date: Feb 2000
Location: TPA
Programs: Hilton Gold, DL DIrt Medallion
Posts: 38,267
Just went through this this afternoon, same offers. They cancelled my account because of an issue with my AmEx. But then still charged it when the issue was resolved. (Kinda shady if you ask me) Never turned the radios back on. I don't need the higher end package since I got Spotify for $10 for the summer, and T-Mobile kicked in an MLB At Bat package again, so baseball games are covered.
I just kept hounding her for a $25 package, and finally ended up getting it. Guess I'll be doing the same again in December.
I just kept hounding her for a $25 package, and finally ended up getting it. Guess I'll be doing the same again in December.
Aug 22, 2017, 11:07 am
#111
FlyerTalk Evangelist
Join Date: Apr 2001
Location: Denver, CO
Programs: UA Silver, Bonvoy Gold, Hyatt Discoverist
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Oops. I called in on July 22, and they had already renewed me for the extortionist price of $99.99. After the usual song and dance, I got the six-month plan for $24.99. The $75 refund back to my credit card happened very quickly, too.
I thought about cancelling fully and use my Google Music account to stream. Glad I didn't. I got zero cell phone reception in pretty much all of Wyoming this past weekend. SiriusXM radio provided much-needed music/comedy while stuck in a 9-hour traffic jam in a cell phone dead zone.
I thought about cancelling fully and use my Google Music account to stream. Glad I didn't. I got zero cell phone reception in pretty much all of Wyoming this past weekend. SiriusXM radio provided much-needed music/comedy while stuck in a 9-hour traffic jam in a cell phone dead zone.
Aug 22, 2017, 11:49 am
#112
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Join Date: Sep 2002
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I've had luck swing the other way. Had a streaming-only trial which I converted to a 6month for $25 deal - I can only use streaming since I only drive rental cars.
Fast forward, I am charged one month's renewal at market rates, I call to cancel with the expectation of getting another 6 months at $25, rep tells me basically to get lost, I confirm the cancellation and wish her the same....yet my mobile Sirius app is still logged in with that same username, still pulls my station and no new charges have hit my credit card.
Let's see how long it lasts.
Fast forward, I am charged one month's renewal at market rates, I call to cancel with the expectation of getting another 6 months at $25, rep tells me basically to get lost, I confirm the cancellation and wish her the same....yet my mobile Sirius app is still logged in with that same username, still pulls my station and no new charges have hit my credit card.
Let's see how long it lasts.
Aug 24, 2017, 1:06 am
#113
Join Date: Jan 2007
Programs: No single airline or hotel chain is of much use to me anymore.
Posts: 3,278
I have an old Sirius radio that is still going more than two years after I cancelled it. I switched my service to the XM platform when I bought a new car but they never killed the old Sportster.
Aug 24, 2017, 5:33 am
#114
Join Date: Mar 2015
Posts: 1,618
I've had luck swing the other way. Had a streaming-only trial which I converted to a 6month for $25 deal - I can only use streaming since I only drive rental cars.
Fast forward, I am charged one month's renewal at market rates, I call to cancel with the expectation of getting another 6 months at $25, rep tells me basically to get lost, I confirm the cancellation and wish her the same....yet my mobile Sirius app is still logged in with that same username, still pulls my station and no new charges have hit my credit card.
Let's see how long it lasts.
Fast forward, I am charged one month's renewal at market rates, I call to cancel with the expectation of getting another 6 months at $25, rep tells me basically to get lost, I confirm the cancellation and wish her the same....yet my mobile Sirius app is still logged in with that same username, still pulls my station and no new charges have hit my credit card.
Let's see how long it lasts.
Aug 28, 2017, 9:32 pm
#115
Join Date: Jan 2015
Location: PDX
Programs: AA Plat, Nexus
Posts: 358
Opposite experience for me. My new (5 years old) car came with constant mail and phone barrages to sign up. The 30 day "trial" version on the radio was nothing more than a looped ad for Sirius. When I tried telling one of the callers to take my number off the list, they insisted they could not do so without verifying ID and billing info. Yeah, no.
No freaking way I'll ever sign up. I'd expect getting out to be just as bad.
No freaking way I'll ever sign up. I'd expect getting out to be just as bad.
Aug 28, 2017, 10:58 pm
#116
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
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Opposite experience for me. My new (5 years old) car came with constant mail and phone barrages to sign up. The 30 day "trial" version on the radio was nothing more than a looped ad for Sirius. When I tried telling one of the callers to take my number off the list, they insisted they could not do so without verifying ID and billing info. Yeah, no.
No freaking way I'll ever sign up. I'd expect getting out to be just as bad.
No freaking way I'll ever sign up. I'd expect getting out to be just as bad.
Aug 29, 2017, 7:52 am
#117
Join Date: Jan 2006
Location: DCA/IAD
Programs: most of them
Posts: 3,283
They keep trying to get me to come back. After the first 6 months free I canceled. But constantly get mail and phone calls. They offer pretty decent deals if you keep saying no. But I never really used it.
Sep 2, 2017, 8:19 am
#118
Join Date: Sep 2004
Posts: 9,223
Near the end of my free year they sent emails offering half price for six months. I was OK with the price but not the short time period. Then I opened a snail mail they sent and it was half price for a year so I signed up. Now I'm hooked on "Deep Tracks" so I'll pay whatever they ask. 
Dec 7, 2017, 1:13 pm
#119
FlyerTalk Evangelist
Join Date: May 2006
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Called to cancel today. It was almost painful. She kept hounding me on all the great stations to listen to. I really just wanted to cancel. I can just load my iPhone up or stream Spotify in the car. She was relentless. I had a $20 6 month renewal plus 2 months free on each car. I just wanted to cancel, took 20 minutes.
Dec 7, 2017, 3:56 pm
#120
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Join Date: Sep 2002
Location: LAX/TPE
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I received an offer for a relative's new car for $60/12 months, but they refused to budge on streaming. I have a few old streaming accounts that I received offers on at $30 for 6 months, and I am considering signing up by using a Visa gift card, thus blocking any attempt to continue charging me for services after I call to cancel - anyone see risk in doing that? It's not like they have my real name or credit info/social security number.