scoobaboy

This may be the wrong place to post this but i suspect many of you have Bose noise canceling headphones. This week I took mine in to a Bose store to see if I could buy new ear cushions, mine were starting to come apart. the salesman told me I could get new cushions OR trade my 5 year old old model ones for the brand new super duper QuietComfort15s{300$} for only 89 bucks. Apparently they do not advertise this program but If your old headphones are "defective" in any way you can make this trade.
Heck of a deal...

cmcc

This topic would be a good fit on the Travel Technology forum.

Non-NonRev

Shure has a (somewhat) similar "repair/replacement" service for its out-of-warranty noise isolation earphones.

cordelli

There have been a few threads about people having both good and bad luck doing this in the past, some at the stores, some by calling customer service.

I wish they would just make it an official program so we didn't have to go place to place hoping somebody has heard of it.

nmenaker

This is all in the following forum. prices and success vary by location and issues with the headphones.

http://www.flyertalk.com/forum/trave...eadphones.html

FriendlySkies

This thread, http://www.flyertalk.com/forum/trave...-new-post.html, has a lot of FTers that have been able to trade in their old QC-2s for a pair of QC-15s. Some for $100. However, I was able to trade-in my QC-2s for a brand new pair of QC-15s for FREE!

Good Luck!

chx1975

Varies? My QC3 broke, I called Bose Canada they offered me an exchange for a bit less than a hundred. Did not sound like 'varies'.

barte

Will this work in Europe as well?

chx1975

I dunno, Bose Germany swapped the QC3 some years back for free when the poor thing broke Call 'em. Bose costs but they stand behind it or so it seems. And yes, I am on my third QC3 but i bought it used years ago and (ab)used it quite a lot.

babiesflyfree

I bought my Bose QC headphone from Hammacher Schlemmer a long time ago. A few weeks ago, the left channel started to sound a LOT quieter than the right channel. The warranty had expired a long time ago. I took it to the local Bose store to see if they could fix it... No... they said it couldn't be repaired, but did offer me the "upgrade" option. I declined.

When I came home, I called Hammacher Schlemmer and told them what had happened. A very friendly CS rep looked into it and asked me to sent the hedphones back. She said I would be issued a full refund because they no loger carry that old model(or any Bose QC headphones for that matter) A week after I sent the headphones back, I got a check for the full refund, as well as a letter apologizing for my experience.

I really gotta hand it to the folks at Hammacher Schlemmer.... They really do stand behind everything they sell with a lifetime unconditional guarantee! They're kind of like Costco, in a way....(Costco also let you return almost everything for any reason at any time, even 3 years later)

chanp

Has anyone that bought them used, (ebay, amazon, etc) have them replaced at that discounted rate?

dave8624

do they have to be registered with bose first (ie warranty card filled out?) I bought my QC2s a few years ago but never did that, will bose still honor that?

chanp

That's what I was wondering. Well, my QC 3s are registered but there are broken ones you can get pretty cheap.

barte

Exactly my plan

hbyerly

The QC2 run about $150 used on eBay. Add in $100 for the upgrade and you're nearly at the purchase price.