I've been a long time TMO user, since the Omnipoint days. Recently I thought of changing my family plan to their new Even More Plus. We had 1000 min plan for $69.99 and 2 lines, could get either 750 min for $49.99 or 1500 min for $59.99. Big savings for us. Plus I wanted to migrate my individual plan (company reimburses me) to Even More Plus also; another $30 fee! So almost $100 to change 3 lines to a new plan???
During my call to make the move, TMO CS said: "i assume you know we charge $30/line for migration to new plan?" Long story short, talked to supervisor, talked to retentions (my first ever with them) and no luck. Explained to retentions: if i cancel my accounts, go to indirect to get new numbers, new free phones, I'll end up paying the same to them and you'll (TMO) lose a ton for commissions to the indirect (re-seller). He realized this but said 'corporate' said no exceptions to migration fees.
Visited TMO store to activate prepaid for my visiting son and chatted with him re this. He was sympathetic and said - this is new and it's cause everyone is now charging and if users don't complain, they'll charge for it.
If I were you, I would just carry out the threat. I used to fear losing my number, but dont care anymore. No one knows phone numbers now.
They just program them into their mobiles.
I looked at switching plans as well, but stopped when I realized it'd actually cost more.
The base plans include less now. My $69.99 family plan includes unlimited nights and weekends along with the 1000 min, plus grandfathered $10/mo unlimited text for all phone, unlimited UMA for another $10/mo for all phones, and the $20/mo blackberry. If I switch, I'll be paying more for texts, UMA (now will come out of minutes), and $25/mo for blackberry service. Net, IF they allowed me to continue to use the corp discount (they don't for the new plans), to keep the same level of service I'd pay about $1.63 more per month irrespective of the new fees. As is, I'd also lose my 10% discount and end up with less for more.
I looked at switching plans as well, but stopped when I realized it'd actually cost more.
unlimited UMA for another $10/mo for all phones, and the $20/mo blackberry. If I switch, I'll be paying more for texts, UMA (now will come out of minutes), and $25/mo for blackberry service.
Do you know if they are discontinuing the UMA program, i.e. now it will not be free but come out of your bucket of minutes?
UMA already comes out of your minutes unless you have the $10 @Home add-on.
Thanks Scott. I'm curious:
1. if you don't have the H@H add on plan but do have an UMA enabled phone, will it work with WiFi connections when traveling abroad....except of course minutes come out of bucket?
2. when did they make UMA available to all, that is, without the H@H add-on?
Do you know if they are discontinuing the UMA program, i.e. now it will not be free but come out of your bucket of minutes?
I'm told that if you get one of the non unlimited plans that UMA is still an option. However, if you want text, UMA and data, the unlimited everything plan ends up costing less (and why add UMA if you have unlimited minutes anyway). Note: less than current plans, not less than grandfathered plans.
Quote:
Originally Posted by dtsm
Thanks Scott. I'm curious:
1. if you don't have the H@H add on plan but do have an UMA enabled phone, will it work with WiFi connections when traveling abroad....except of course minutes come out of bucket?
Yes.
Quote:
Originally Posted by dtsm
2. when did they make UMA available to all, that is, without the H@H add-on?
Since the program's inception. Why wouldn't they as it costs them less to service a call on wifi vs. a cell network?
Since the program's inception. Why wouldn't they as it costs them less to service a call on wifi vs. a cell network?
Thanks M. But as far as the last point, I disagree (?). When h@h started, you needed to sign up, pay the add-on fee and even strongly encouraged to buy their wifi/router for a discounted $50 price....at least that was what TMO CS were telling customers.
I paid the add-on, got the BB with UMA, just didn't buy their router and it's been working well for almost 2 yrs....
Back to my original 'complaint' re migration fees, we're headed down on Sunday to our regular indirect/reseller to shop for new phones and to sign up for new family plan
Thanks M. But as far as the last point, I disagree (?). When h@h started, you needed to sign up, pay the add-on fee and even strongly encouraged to buy their wifi/router for a discounted $50 price....at least that was what TMO CS were telling customers.
I paid the add-on, got the BB with UMA, just didn't buy their router and it's been working well for almost 2 yrs....
Back to my original 'complaint' re migration fees, we're headed down on Sunday to our regular indirect/reseller to shop for new phones and to sign up for new family plan
Interestingly, I bought the curve, didn't buy a router (used the one I had until I found it didn't work well with UMA), thought I signed up. Turned out something went wrong and my phone wasn't getting unlimited UMA... everything hit regular minutes. They fixed it, but clearly you never actually needed to have the add-on service enabled regardless of what any individual rep might have said.
As to the fees... I *think* I can get them waived using the corp discount... although TMO also says the discount can't be used on the new unlimited plans. Unless they can, I won't switch, so looks like I'm not going to find out anytime soon.
