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Old Jun 23, 09, 6:44 am   #76
 
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Saw this story this morning. Good grief this stinks. I know there are a lot of people who hated this program, but for being based out of MCO (Orlando) it was a Godsend. This stinks. I don't care about the money, it was the time and reduced aggravation that made it worth while (at least out of Orlando).

Oh well. Back to 1 hour waits in security some days. Where did I put my bottle of whiskey.........
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Old Jun 23, 09, 6:47 am   #77
 
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Appreciate the right to put up the running comments from the negative posters, but am just not sure who they are actually speaking with. Might be a need for two threads, one for comment and one for consumer action, because it seems like we also need some posts on some important subjects:

* Strategies for having people get their money back. Clawing back on the credit card, both prior to and after the 60-day rule.

* Seeing how the company's core security function is managed -- protecting the data, including a restart.

Several groups need to be involved:

* Travel partners that promoted the program -- Delta and AirTran locally, for example.

* TSA. There is a program for certifying and monitoring these private screening companies and presumably their oversight will need to kick into action. The integrity of the security information, for example, is an issue for the government as much as the customers.

* Landlords (airport authorities).

* Identity of the "senior creditor" involved in this latest action with Clear. Hopefully, they are a going concern that has a responsibility to, at the least, have the shutdown occur smoothly.

* The role of the Privacy Ombudsman for CLEAR, who is a "Law Professor" named Paul Schwartz. Contact information for him.

*Clear's officers and their actions.

The role of all of the above parties to monitor that in some way that the company had a cashflow adequate for some period of forward operations is going to be an important issue.
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Old Jun 23, 09, 6:55 am   #78
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Quote:
Originally Posted by seminole_kev View Post
Saw this story this morning. Good grief this stinks. I know there are a lot of people who hated this program, but for being based out of MCO (Orlando) it was a Godsend. This stinks. I don't care about the money, it was the time and reduced aggravation that made it worth while (at least out of Orlando).

Oh well. Back to 1 hour waits in security some days. Where did I put my bottle of whiskey.........
Have you considered complaining to your Congressperson in the US House of Representatives and to your two US Senators about the situation out of MCO? They can help put pressure on the TSA to stop with the foolishness consumes passengers' time and produces aggravation when it comes to the security screening at the airport.
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Old Jun 23, 09, 7:05 am   #79
 
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I googled "Paul Schwartz privacy expert law professor." I will call the professor listed at Berkeley today and let you know what happens.
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Old Jun 23, 09, 7:25 am   #80
 
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I'm also based out of MCO and I can't begin to tell you how bad this is! Delta, PLEASE put up a Medallion line in Orlando!!!
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Old Jun 23, 09, 7:27 am   #81
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I have to say this is quite sad. I know many people flamed me when I talked about clear being good, but I still stand by it.

As someone who leaves for work every Sunday, it gave me an extra hour with my family each week. The lines at DEN can be quite long, even the frequent flier line can take 45 minutes or more during heavy travel times.

I am fortunate as I didn't renew yet, and only lost out on 4 months. But I feel really badly for those who paid to renew recently. Especially the poster who paid for two 3 year extensions.

Clear, you will be missed.
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Old Jun 23, 09, 7:27 am   #82
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Quote:
Originally Posted by Justin026 View Post
Appreciate the right to put up the running comments from the negative posters, but am just not sure who they are actually speaking with. Might be a need for two threads, one for comment and one for consumer action, because it seems like we also need some posts on some important subjects:

* Strategies for having people get their money back. Clawing back on the credit card, both prior to and after the 60-day rule.

* Seeing how the company's core security function is managed -- protecting the data, including a restart.

Several groups need to be involved:

* Travel partners that promoted the program -- Delta and AirTran locally, for example.

* TSA. There is a program for certifying and monitoring these private screening companies and presumably their oversight will need to kick into action. The integrity of the security information, for example, is an issue for the government as much as the customers.

* Landlords (airport authorities).

* Identity of the "senior creditor" involved in this latest action with Clear. Hopefully, they are a going concern that has a responsibility to, at the least, have the shutdown occur smoothly.

* The role of the Privacy Ombudsman for CLEAR, who is a "Law Professor" named Paul Schwartz. Contact information for him.

*Clear's officers and their actions.

The role of all of the above parties to monitor that in some way that the company had a cashflow adequate for some period of forward operations is going to be an important issue.
These are all issues that you should have raised before being parted with your money and your personal information.

People should have been howling for TSA's blood, instead of handing over their money and their personal information.
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Old Jun 23, 09, 7:43 am   #83
 
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Unhappy Very Sad Day for Clear--Cease Operations

I really hate banks, Clear was a great company that had real need. Here in Orlando, Clear was a much enjoyed option, to the normal TSA process. I don't understand why the banks rather kill such an innovative business, rather than allow it to grow and prosper. Truly a sad day for all!!




Clear to Cease Operations
Dear George,

At 11:00 p.m. PST today, Clear will cease operations. Clear's parent company, Verified Identity Pass, Inc. has been unable to negotiate an agreement with its senior creditor to continue operations.

After today, Clear lanes will be unavailable.


Sincerely,
Clear Customer Support
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Old Jun 23, 09, 7:46 am   #84
 
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Quote:
Originally Posted by Spiff View Post
These are all issues that you should have raised before being parted with your money and your personal information.

People should have been howling for TSA's blood, instead of handing over their money and their personal information.
Read it in various posts above. Blood, swine and the kool-aid. Got it. Get it.

Now, do you like my list of next steps?
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Old Jun 23, 09, 7:51 am   #85
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see: http://www.flyertalk.com/forum/trave...ns-merged.html in TS&S
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Old Jun 23, 09, 8:24 am   #86
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with an extreme limited amount of airports covered and not all Terms in those Airports where they were covered either. Im very surprised Clear didnt go belly-up way before this

I dont know a single person who actually paid $$ for being a member.Do know many that joined due to the 1st yr being free via some Elite status they had with a Hotel program, but then again not a single person that was gonna pay to continue membership

Since they never were able to make it a going concern via fully paid membership with an extensive map of most Major Airports being covered, what should the banks have done, thrown more Good $$ after Bad $$?
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Old Jun 23, 09, 8:33 am   #87
 
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Apparently, Clear offered value to some people in some airports, but it looked totally worthless in all the airports I frequent. DCA and JFK (T2) were two of my favorite Clear outposts: they had some aggressive marketing, but there are never significant lines to cut.

I turned down the SPG Plat offer for comped Clear. I'll won't give up my biometrics voluntarily.
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Old Jun 23, 09, 8:35 am   #88
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Quote:
Originally Posted by Spiff View Post
These are all issues that you should have raised before being parted with your money and your personal information.

People should have been howling for TSA's blood, instead of handing over their money and their personal information.
Yes. Some people never learn, and others only learn from making their own mistakes. Those who cannot admit their mistakes are more likely to never learn.
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Old Jun 23, 09, 8:35 am   #89
 
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I was/am a very big supporter of Clear - - It's a GREAT program and I am very upset to learn of its demise. Like others, I am also concerned over the security of the data and think we should talk about what can be done from a regulatory and/or legal perspective to make sure the data is safe or destroyed as part of the bankruptcy. That is why I logged on to Flyertalk today -- I hoped to find a good dialogue and possibly some solutions.

For all of you who didn't think Clear was a good idea and believe this forum should be clogged with your inane, "I told you so's," it is easy to see that your decision not to use Clear was a very limited stroke of luck -- and not, by any means, a stroke of genius! Go yell at the people speeding by you in the easypass lane and let the rest of talk about something important.
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Old Jun 23, 09, 8:36 am   #90
 
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Clear to Cease operations

Got this in my inbox this morning...

At 11:00 p.m. PST today, Clear will cease operations. Clear's parent company, Verified Identity Pass, Inc. has been unable to negotiate an agreement with its senior creditor to continue operations.

After today, Clear lanes will be unavailable.

Sincerely,
Clear Customer Support


Also the only thing on their website: https://secure.flyclear.com/cs.htm


Could peeps going to the CLEAR sponsored event this week ask them if that means I'll get my second year that I paid for in advance refunded??
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