Outbound damage on expensive luggage (B&R in particular)
Sep 24, 2023, 7:12 pm
#1
Original Poster
Join Date: Nov 2013
Location: PHX, SEA
Programs: Avis President's Club, Global Entry, Hilton/Marriott Gold. No more DL/AA status.
Posts: 4,422
Outbound damage on expensive luggage (B&R in particular)
Hello B&R owners, or Tumi, or other expensive luggage owners. I've been a Samsonite owner a long time, always some "2 bags for $200" Costco deal, but I'm closer to pulling the trigger on Briggs & Riley luggage.
Their warranty had me thinking back to the time we landed in Miami before a 3 week Antarctic cruisetour and one of the spinner wheels on my wife's large checked bag was knocked off by the luggage handlers. AA's option was to send it to repair or replace with whatever closest bag they had in stock, and since we needed luggage to continue our journey, we took the replacement bag and relinquished our Samsonite to them. I don't think their bag is as nice as what I had, either. So now I think about how it would have gone if I had a bag that's as valuable as the B&R, but not being in a position to be without the bag. It could have been "worse" too, if we had a trip where we were doing a lot of walking we couldn't even contemplate "making due".. Or what if a bag is checked and is lost completely, considering that even the Montreal convention value is more than half used by the bag cost itself, before contents.
In those sorts of situations, I'm curious what you have done!
Their warranty had me thinking back to the time we landed in Miami before a 3 week Antarctic cruisetour and one of the spinner wheels on my wife's large checked bag was knocked off by the luggage handlers. AA's option was to send it to repair or replace with whatever closest bag they had in stock, and since we needed luggage to continue our journey, we took the replacement bag and relinquished our Samsonite to them. I don't think their bag is as nice as what I had, either. So now I think about how it would have gone if I had a bag that's as valuable as the B&R, but not being in a position to be without the bag. It could have been "worse" too, if we had a trip where we were doing a lot of walking we couldn't even contemplate "making due".. Or what if a bag is checked and is lost completely, considering that even the Montreal convention value is more than half used by the bag cost itself, before contents.
In those sorts of situations, I'm curious what you have done!
Sep 25, 2023, 8:18 am
#2
Join Date: Mar 2019
Location: Mexico City
Programs: Hyatt Explorist, Hilton Gold, Marriot Gold, IHG Silver, Choice Platinum, Wyndham Gold
Posts: 3,847
Handles, wheels and wheel housings are usually the first to be damaged. That's why when I purchased my B&R spinner, I purchased the entire set of wheels and a handle.
On major extensive trips I pack two different wheels including the housing and one handle to be safe than sorry. They don't take up much room at all. I don't ever plan to ship or take my B&R to a shop, because it's just an inconvenience for me.
Here's their replacement parts you can buy in advance:
https://www.briggs-riley.com/collect...lf-repair-kits
On major extensive trips I pack two different wheels including the housing and one handle to be safe than sorry. They don't take up much room at all. I don't ever plan to ship or take my B&R to a shop, because it's just an inconvenience for me.
Here's their replacement parts you can buy in advance:
https://www.briggs-riley.com/collect...lf-repair-kits