When did eBags change their warranty?
May 16, 2017, 11:12 am
#1
Original Poster
Join Date: Sep 2005
Posts: 163
When did eBags change their warranty?
I have had a TLS Weekender Convertible for years now and love it. I wanted to get one to give as a gift and noticed that the warranty changed from a bullet proof "Whatever it takes" to standard weasel "defects in design or workmanship". When did that happen?
May 19, 2017, 11:08 am
#2
Join Date: Aug 2010
Location: LGA - JFK
Programs: UA, AA, DL, B6, CX, KE, Latitude, VIFP, Crown & Anchor, etc.
Posts: 2,589
Very interesting find - I see that under the TLS ML Weekender Convertible. Under eBags home/main page, it stated
Might be worth an email or call to their customer services to ask them directly about returning a TLS item to see ... we have quite a collection of their products, in use for many years and has yet find it necessary to get it exchanged or returned, aside from normal wear-n-tear. Prices had risen lately as I haven't really been paying much attention - my 22" convertible was under $60 shipped then.
eBags used to (still ??) has a liaison rep here on FT then - hello, kindly comment or offer a response. TIA.
eBags Brand products may be returned at any time, and are guaranteed for life under the eBags Lifetime Warranty. If you wish to return an eBags Brand item after the 30 day returns period has expired, simply contact eBags Customer Care.
Might be worth an email or call to their customer services to ask them directly about returning a TLS item to see ... we have quite a collection of their products, in use for many years and has yet find it necessary to get it exchanged or returned, aside from normal wear-n-tear. Prices had risen lately as I haven't really been paying much attention - my 22" convertible was under $60 shipped then.
eBags used to (still ??) has a liaison rep here on FT then - hello, kindly comment or offer a response. TIA.
