Red Oxx XS Aviator is not so small
Nov 26, 2016, 11:59 am
#16
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,832
I ordered an XS Aviator for an upcoming trip. When it arrived, it was huge. I mean way bigger than a personal item. I resigned myself to the fact that I had made a $50 mistake as I sure don't need another duffel.
Husband was looking at the dog tag, though, and sure enough, it says size S, $57. They sent me the wrong bag. I knew I wasn't nuts. The problem is, I cannot get in contact with RO. They have been closed since Wednesday (the day it was delivered) - I am on HST so a 5(?) hour time difference - and no response to emails. I need it by next week. Not very happy as I will now have to box this one up (I threw out the box) take it to UPS and send it back for a refund. And I don't have the bag I needed for the trip. PITA.
Husband was looking at the dog tag, though, and sure enough, it says size S, $57. They sent me the wrong bag. I knew I wasn't nuts. The problem is, I cannot get in contact with RO. They have been closed since Wednesday (the day it was delivered) - I am on HST so a 5(?) hour time difference - and no response to emails. I need it by next week. Not very happy as I will now have to box this one up (I threw out the box) take it to UPS and send it back for a refund. And I don't have the bag I needed for the trip. PITA.
Nov 26, 2016, 2:53 pm
#17
Join Date: Nov 2015
Posts: 51
I ordered an XS Aviator for an upcoming trip. When it arrived, it was huge. I mean way bigger than a personal item. I resigned myself to the fact that I had made a $50 mistake as I sure don't need another duffel.
Husband was looking at the dog tag, though, and sure enough, it says size S, $57. They sent me the wrong bag. I knew I wasn't nuts. The problem is, I cannot get in contact with RO. They have been closed since Wednesday (the day it was delivered) - I am on HST so a 5(?) hour time difference - and no response to emails. I need it by next week. Not very happy as I will now have to box this one up (I threw out the box) take it to UPS and send it back for a refund. And I don't have the bag I needed for the trip. PITA.
Husband was looking at the dog tag, though, and sure enough, it says size S, $57. They sent me the wrong bag. I knew I wasn't nuts. The problem is, I cannot get in contact with RO. They have been closed since Wednesday (the day it was delivered) - I am on HST so a 5(?) hour time difference - and no response to emails. I need it by next week. Not very happy as I will now have to box this one up (I threw out the box) take it to UPS and send it back for a refund. And I don't have the bag I needed for the trip. PITA.
Nov 30, 2016, 7:59 pm
#18
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,832
It has turned into a huge PITA. They will send out a new one but it is doubtful it will reach me in time. Plus, I have to send back the wrong one, which I will have to do before I leave on Friday morning. I don't have the box so I'll have to find a box and then get it to UPS by tomorrow night as I won't be back until January. Plus, if the new one doesn't arrive tomorrow, then it will be sent back as UPS won't hold it beyond a week. It's just a big mess.
Dec 3, 2016, 10:15 pm
#20
Join Date: Nov 2005
Posts: 173
Disappointing to hear of your poor experience and the lack of customer service due to their mistake... Mine was much better so hope they will do right by you since I've been recommending RO to others and would hate for them to have negative experiences