Red Oxx Rant
#1
Original Poster
Join Date: Oct 2012
Posts: 167
Red Oxx Rant
I own a host of Red Oxx bags and have probably put close to 500,000 travel miles on each of them. They are great. With a company that prides itself on listening to their customers, two things baffle me.
If you read the reviews on the Extra Small Aviator bag, there are a number of people expressing a desire for the company to either install (or give the option to install) d-rings so you can add a shoulder strap. Red Oxx refuses to do so for some reason. When last I talked to a customer care rep, they told me to take the bag to a luggage repair shop or cobbler if I wanted that modification. Considering that most of their bags already feature d-rings, I cannot understand what the issue might be. If it's cost, I am certain most people would be willing to pay for the convenience. After all, we paid someone else to add the hardware anyhow.
Second: I use the bags primarily for business trips. As such, black seems to be the color most accepted in my world. I asked if I could have the vibrant red insignia and logo patches swapped out for a more subdued color (i.e. gray or midnight) on an Air Boss. Again, the answer was NO.
I am certain that there is an extensive inventory of the various color patches in the manufacturing facility. Why does a red patch HAVE to go on a black bag? Inquiring minds want to know.
On the recommendation of another Flyertalk forum member, I contacted MEI and was amazed to have talked with the owner in person. He told me they would be happy to fabricate a bag to MY preferences. I took him up on the offer. The result - a bag that is exactly the way I want it (color, hardware, and dimensions) for roughly the same price as the Air Boss. (There was a two-week production time.) 50,000 miles and numerous segments later, the bag is performing like a champ.
Looks like Billings will be in my rear view mirror.
If you read the reviews on the Extra Small Aviator bag, there are a number of people expressing a desire for the company to either install (or give the option to install) d-rings so you can add a shoulder strap. Red Oxx refuses to do so for some reason. When last I talked to a customer care rep, they told me to take the bag to a luggage repair shop or cobbler if I wanted that modification. Considering that most of their bags already feature d-rings, I cannot understand what the issue might be. If it's cost, I am certain most people would be willing to pay for the convenience. After all, we paid someone else to add the hardware anyhow.
Second: I use the bags primarily for business trips. As such, black seems to be the color most accepted in my world. I asked if I could have the vibrant red insignia and logo patches swapped out for a more subdued color (i.e. gray or midnight) on an Air Boss. Again, the answer was NO.
I am certain that there is an extensive inventory of the various color patches in the manufacturing facility. Why does a red patch HAVE to go on a black bag? Inquiring minds want to know.
On the recommendation of another Flyertalk forum member, I contacted MEI and was amazed to have talked with the owner in person. He told me they would be happy to fabricate a bag to MY preferences. I took him up on the offer. The result - a bag that is exactly the way I want it (color, hardware, and dimensions) for roughly the same price as the Air Boss. (There was a two-week production time.) 50,000 miles and numerous segments later, the bag is performing like a champ.
Looks like Billings will be in my rear view mirror.
#2
Join Date: Jan 2005
Location: BWI,IAD,DCA
Programs: UA gold, Hyatt Plat Marriott silver,Hilton Gold, PC Plat., SPG Gold.,Hertz Gold, Global Entry
Posts: 650
Look at ww.assault systems.com. They have bags very similar to red oxx aviator bags. I have had these bags going on 30 years. They have a life time warranty which they stand behind. They used to be the bags that the Secret Service used. They all come with a strap with D rings. Of course I have no vested interest except as a customer.
#3
Join Date: Oct 2011
Location: YVR
Programs: AC S100K
Posts: 978
Second: I use the bags primarily for business trips. As such, black seems to be the color most accepted in my world. I asked if I could have the vibrant red insignia and logo patches swapped out for a more subdued color (i.e. gray or midnight) on an Air Boss. Again, the answer was NO.
I am certain that there is an extensive inventory of the various color patches in the manufacturing facility. Why does a red patch HAVE to go on a black bag? Inquiring minds want to know.
#4
Join Date: Oct 2009
Location: SFO / SJC
Programs: AA, Hertz, Marriott, Hilton
Posts: 73
I own a host of Red Oxx bags and have probably put close to 500,000 travel miles on each of them. They are great. With a company that prides itself on listening to their customers, two things baffle me.
If you read the reviews on the Extra Small Aviator bag, there are a number of people expressing a desire for the company to either install (or give the option to install) d-rings so you can add a shoulder strap. Red Oxx refuses to do so for some reason. When last I talked to a customer care rep, they told me to take the bag to a luggage repair shop or cobbler if I wanted that modification. Considering that most of their bags already feature d-rings, I cannot understand what the issue might be. If it's cost, I am certain most people would be willing to pay for the convenience. After all, we paid someone else to add the hardware anyhow.
Second: I use the bags primarily for business trips. As such, black seems to be the color most accepted in my world. I asked if I could have the vibrant red insignia and logo patches swapped out for a more subdued color (i.e. gray or midnight) on an Air Boss. Again, the answer was NO.
I am certain that there is an extensive inventory of the various color patches in the manufacturing facility. Why does a red patch HAVE to go on a black bag? Inquiring minds want to know.
On the recommendation of another Flyertalk forum member, I contacted MEI and was amazed to have talked with the owner in person. He told me they would be happy to fabricate a bag to MY preferences. I took him up on the offer. The result - a bag that is exactly the way I want it (color, hardware, and dimensions) for roughly the same price as the Air Boss. (There was a two-week production time.) 50,000 miles and numerous segments later, the bag is performing like a champ.
Looks like Billings will be in my rear view mirror.
If you read the reviews on the Extra Small Aviator bag, there are a number of people expressing a desire for the company to either install (or give the option to install) d-rings so you can add a shoulder strap. Red Oxx refuses to do so for some reason. When last I talked to a customer care rep, they told me to take the bag to a luggage repair shop or cobbler if I wanted that modification. Considering that most of their bags already feature d-rings, I cannot understand what the issue might be. If it's cost, I am certain most people would be willing to pay for the convenience. After all, we paid someone else to add the hardware anyhow.
Second: I use the bags primarily for business trips. As such, black seems to be the color most accepted in my world. I asked if I could have the vibrant red insignia and logo patches swapped out for a more subdued color (i.e. gray or midnight) on an Air Boss. Again, the answer was NO.
I am certain that there is an extensive inventory of the various color patches in the manufacturing facility. Why does a red patch HAVE to go on a black bag? Inquiring minds want to know.
On the recommendation of another Flyertalk forum member, I contacted MEI and was amazed to have talked with the owner in person. He told me they would be happy to fabricate a bag to MY preferences. I took him up on the offer. The result - a bag that is exactly the way I want it (color, hardware, and dimensions) for roughly the same price as the Air Boss. (There was a two-week production time.) 50,000 miles and numerous segments later, the bag is performing like a champ.
Looks like Billings will be in my rear view mirror.
Are you able to post photos of your special order MEI bag? Would love to see them.
#5
Join Date: May 2006
Location: MYF/CMA/SAN/YYZ/YKF
Programs: COdbaUA 1K MM, AA EXP, Bonbon Gold, GHA Titanium, Hertz PC, NEXUS and GE
Posts: 5,837
If you want something that stands out less and is dark, get the midnight color.
Anyway, the reason for the lack of shoulder straps on the Aviators is likely cost. They are very cheap compared to the rest of the bags.
#6
Join Date: Oct 2009
Location: SFO / SJC
Programs: AA, Hertz, Marriott, Hilton
Posts: 73
I actually have the Air Boss in midnight. It's a satisfactory color, although I certainly would have preferred solid black. To me, a solid black bag looks more business-like. The functionality and quality of the bag make up for the less than ideal color.
#7
Join Date: May 2006
Location: MYF/CMA/SAN/YYZ/YKF
Programs: COdbaUA 1K MM, AA EXP, Bonbon Gold, GHA Titanium, Hertz PC, NEXUS and GE
Posts: 5,837
I didn't say 'everyone'. I said 'many'. I think everyone would agree that their red logo on their black bag is less-than-subtle.
I actually have the Air Boss in midnight. It's a satisfactory color, although I certainly would have preferred solid black. To me, a solid black bag looks more business-like. The functionality and quality of the bag make up for the less than ideal color.
I actually have the Air Boss in midnight. It's a satisfactory color, although I certainly would have preferred solid black. To me, a solid black bag looks more business-like. The functionality and quality of the bag make up for the less than ideal color.
Studies show that navy is considered a more business-like color, especially in a suit, than black. Midnight is navy, so perhaps you are ahead of the curve?
#8
Join Date: Oct 2014
Location: LHR
Programs: BA Executive Club Gold
Posts: 92
While the red logo wouldn't have been my choice, I simply coloured it in with a good quality (true black) marker pen. The photo isn't the best but it gives you the idea. I have done this on my black Skytrain and AirBoss.
Last edited by Matrick; Oct 17, 2015 at 10:42 am
#9
Join Date: Apr 2006
Location: BOS
Posts: 3,534
I've simply removed the patch from my Air Boss. The holes where the threads were are visible but fade after a while. For what it's worth I've asked Red Oxx many years ago to modify my Air Boss with a rain cover and they were happy to oblige.
#11
Join Date: Oct 2009
Location: SFO / SJC
Programs: AA, Hertz, Marriott, Hilton
Posts: 73
On their website, Red Oxx is now offering companies the ability to put their own corporate logos on Red Oxx bags. Minimum order quantity is 10 bags. However, I didn't see anything about "logo-less" bags.