CNN Business Traveler: Angry airline passengers and how they got so fed up (Opinion)
Apr 24, 2017, 4:32 pm
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CNN Business Traveler: Angry airline passengers and how they got so fed up (Opinion)
From CNN Business Traveler
originally published 2015/12/14, updated 2017/04/22
http://edition.cnn.com/2015/12/14/av...ir-passengers/
originally published 2015/12/14, updated 2017/04/22
(CNN) Decades ago, airline travel was considered a glamorous and exciting mode of transport, reserved for the rich and elite. Yet while flying has become more democratic and affordable, industry research shows that people increasingly dislike it.
...
The belief that air passengers simply don't realize how good they have it is growing -- and not just among industry advocates, where one would expect it, but also from industry share analysts and some economists.
...
It's all about perception
...
Passengers are still flying and travel demand is growing, showing that despite service quality declines, they're still willing to fly and at unit distance prices that are still historically low.
...
The belief that air passengers simply don't realize how good they have it is growing -- and not just among industry advocates, where one would expect it, but also from industry share analysts and some economists.
...
It's all about perception
...
Passengers are still flying and travel demand is growing, showing that despite service quality declines, they're still willing to fly and at unit distance prices that are still historically low.
Last edited by cblaisd; Apr 24, 2017 at 8:22 pm Reason: Made it clear that text is quoted from the article
