Conde Nast Traveler: Some airlines in Europe to charge fee to submit a complaint
Aug 23, 2016, 4:07 pm
#1
Original Poster
Join Date: Dec 2009
Location: New York, NY
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Posts: 6,776
Conde Nast Traveler: Some airlines in Europe to charge fee to submit a complaint
This will get its own round of complaints I am sure.
Rather surprised this happened in a union which has strong customer protection laws.
http://www.cntraveler.com/story/some...OTgxOTIzNzc5S0
Rather surprised this happened in a union which has strong customer protection laws.
http://www.cntraveler.com/story/some...OTgxOTIzNzc5S0
Sep 7, 2016, 5:03 pm
#2
Join Date: Nov 2006
Posts: 172
Not so surprising, really. The UK legal system in general is a 'loser pay" system, in which losing parties have to pay litigation costs of the winning party. That's consistent with this new system, where complainants who want to escalate a complaint from the airline to binding resolution are now limited to using a private dispute resolution company which charges complainants 25 quid as costs, with those costs to be reimbursed by the airline in cases where the complainant prevails in the arbitration.
