Fox News: Could airlines soon be required to let families fly together?
#16
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Join Date: Dec 2014
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A better way to handle it is just to force every airline to offer seat selection for free at time of booking. Seat selection is required to ticket. Seats can't be changed after booking. That way, when a family tries to book tickets, they will know exactly what they're getting themselves into.
#19
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A better way to handle it is just to force every airline to offer seat selection for free at time of booking. Seat selection is required to ticket. Seats can't be changed after booking. That way, when a family tries to book tickets, they will know exactly what they're getting themselves into.
#20
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Join Date: Jun 2005
Posts: 38,410
No--I'm saying that if they booked together originally they have to move people as needed to keep them together, but that they aren't responsible if the seats weren't booked together originally.
#21
Join Date: Sep 2010
Location: Western Europe
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It should not be that difficult for an airline to figure out through their reservation system, perhaps by simply adding an option called 'family seating'. If 'family seating' is not possible on a selected flight, or if it comes at a surcharge, the system should let you know and then - via a deliberate act - leave the choice up to you.
The key issue here, is that the customer shall be made responsible for the choice he/she made during the booking phase, not walk a family of 6 up to check-in, demand to be seated together and let it be the airlines headache.
The key issue here, is that the customer shall be made responsible for the choice he/she made during the booking phase, not walk a family of 6 up to check-in, demand to be seated together and let it be the airlines headache.
#22
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Join Date: Dec 2014
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It should not be that difficult for an airline to figure out through their reservation system, perhaps by simply adding an option called 'family seating'. If 'family seating' is not possible on a selected flight, or if it comes at a surcharge, the system should let you know and then - via a deliberate act - leave the choice up to you.
The key issue here, is that the customer shall be made responsible for the choice he/she made during the booking phase, not walk a family of 6 up to check-in, demand to be seated together and let it be the airlines headache.
The key issue here, is that the customer shall be made responsible for the choice he/she made during the booking phase, not walk a family of 6 up to check-in, demand to be seated together and let it be the airlines headache.
#23
FlyerTalk Evangelist
Join Date: Jun 2005
Posts: 38,410
It should not be that difficult for an airline to figure out through their reservation system, perhaps by simply adding an option called 'family seating'. If 'family seating' is not possible on a selected flight, or if it comes at a surcharge, the system should let you know and then - via a deliberate act - leave the choice up to you.
The key issue here, is that the customer shall be made responsible for the choice he/she made during the booking phase, not walk a family of 6 up to check-in, demand to be seated together and let it be the airlines headache.
The key issue here, is that the customer shall be made responsible for the choice he/she made during the booking phase, not walk a family of 6 up to check-in, demand to be seated together and let it be the airlines headache.
#24
Join Date: May 2005
Posts: 4,735
Airlines created this problem by creating so many different price categories for seats in the same flight/same cabin. Why should one seat cost $60 more than the one in the row behind it? (saw that on my last flight)
Unless you're booking 364 days out, you're likely to find a whole lot of random single seats taken in the non-upcharge section making getting adjoining seats extremely difficult. Often passengers traveling solo will select a favorite aisle or window in a row where no one else has selected a seat in the hope of having an empty middle seat (there must be a hundred threads on that strategy...) and making sitting together cost extra. Call the airline about trying to book adjoining seats and you'll be told to either to pay up or wait until you get to the airport and the uncharge seats are released for last minute assignment.
Why should you have to pay extra for adjoining seats? Maybe the problem could be solved by prompting single passengers to choose a seat in a row where there is another single passenger instead of allowing their desire for a extra space to raise the cost for groups?
Unless you're booking 364 days out, you're likely to find a whole lot of random single seats taken in the non-upcharge section making getting adjoining seats extremely difficult. Often passengers traveling solo will select a favorite aisle or window in a row where no one else has selected a seat in the hope of having an empty middle seat (there must be a hundred threads on that strategy...) and making sitting together cost extra. Call the airline about trying to book adjoining seats and you'll be told to either to pay up or wait until you get to the airport and the uncharge seats are released for last minute assignment.
Why should you have to pay extra for adjoining seats? Maybe the problem could be solved by prompting single passengers to choose a seat in a row where there is another single passenger instead of allowing their desire for a extra space to raise the cost for groups?
#25
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Not a good solution. That would be discriminatory against single passengers. If a single passenger books early, why should they be forced into a row with other passengers, so that a group who books LATER has free reign?
#26
Join Date: Nov 2014
Posts: 602
Also, why would airlines want to stop charging people for anything they can get away with? Their very business model is about making the basic product nearly unbearable, so that all kinds of "premium" upgrades can then be sold. Air Asia makes it now pretty much a certainty you will not sit together with your travel companion unless you pay the "seat selection fee." This is where we're headed.
#27
Join Date: May 2005
Posts: 4,735
If you consider that most flights these days are going out close to full if not overbooked, booking your favorite aisle seat and hoping one or two seats in your row stay vacant so you can be more comfortable is pretty much a waste of time. From the airline's point of view, grouping solo passengers might be an effective solution to the problem of seating groups. If the flight is (near) full, why would the airline want the headache of rearranging things later on instead of preemptively clustering singles to accommodate groups?
Oh, and "discriminatory" hardly applies here. The airline's goal is to cram as many paying pax on a plane as possible; why should they allow individuals to mess up their revenue streams by trying to use more seats than they paid for?
#28
Join Date: May 2005
Posts: 4,735
Their very business model is about making the basic product nearly unbearable, so that all kinds of "premium" upgrades can then be sold. Air Asia makes it now pretty much a certainty you will not sit together with your travel companion unless you pay the "seat selection fee." This is where we're headed.
#29
Join Date: Nov 2014
Posts: 602
I wish you were right but are we talking about the same US with exorbitant resort fees, hotel taxes, licensing fees, concession recovery fees, customer facility fees, airport rental surcharges, service prices inclusive of mandatory tips, shelf prices exclusive of sales tax, as well as all kinds of other hidden fees, some which only become apparent once seen on the final bill? In such a regulatory climate how could it suddenly become not OK just for the airlines to come up with any kinds of extra fees as they please?
#30
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Join Date: Dec 2014
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Earlier you stated that most flights are near full or full these days. So the airline's goal of maximizing revenue is typically attained yes? So "individuals" aren't messing anything up.