Thrifty -- not a way to keep a Blue Chip customer
#1
Original Poster
Join Date: Feb 2009
Location: USA
Programs: Chase Sapphire Reserve, WFBF
Posts: 1,573
Thrifty -- not a way to keep a Blue Chip customer
Last year I used Thrifty Blue Chip for several leisure rentals, especially with their really great weekend rates. I was always greeted cordially and they had a reasonably nice car ready for me when I arrived (nothing exciting but never more than a year old or 20,000 miles). This weekend, I went to a station that I've been to before. Nothing was ready. I was sent to the counter to update my credit card. No attempt was made to expedite my processing versus the other customers who were not members of the loyalty program and had Hotwire, etc. They did not have the car assigned or ready to go. After waiting while the staff twiddled their thumbs, I was offered a Camry with 65,000 miles and covered in bird s***. I told the guy that if he could not do any better I would walk to National, to which he was utterly indifferent. So.. I walked to National, where I got a car with 65 miles (yes, a 1000-fold decrease) and needless to say had been through a car wash sometime in the last week.
I guess you could say I should have known better but I have had OK experiences with Thrifty before. But it seems like Thrifty is trying to follow the Spirit airlines model lately since being taken over by Hertz. At this point I would hesitate to use Hotwire for car rentals because they now have Dollar/Thrifty as an option.
I guess you could say I should have known better but I have had OK experiences with Thrifty before. But it seems like Thrifty is trying to follow the Spirit airlines model lately since being taken over by Hertz. At this point I would hesitate to use Hotwire for car rentals because they now have Dollar/Thrifty as an option.
#2
Join Date: Jan 2002
Location: Seattle, WA
Programs: AS MVPG, Hyatt Discoverist, Hilton Gold
Posts: 3,399
Let's hope this is not a trend.
#3
Join Date: Mar 2012
Programs: Hertz 5*
Posts: 46
Lets face it, Dollar and Thrifty are becoming the dumping ground for Hertz
#4
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
DYKWIA. Looking down one's nose at the Hotwires? Not sure a couple of leisure rentals makes you someone they drop everything and run for. Even at Thrifty, which is hardly competing for the HVC market anyway.
#5
Original Poster
Join Date: Feb 2009
Location: USA
Programs: Chase Sapphire Reserve, WFBF
Posts: 1,573
On the Thrifty web site, their promo for Blue Chip says "Step up to the special Blue Chip Members Only line and feel like a VIP every time you rent from us. You'll be in and out faster so you can get on the road."
They advertise it as something that's supposed to be fast and easy, not to mention that I already gave them all my information (driver's license, etc) so it would be in their system. My point is that in my past experiences it was fast and easy (and I got a reasonable if not amazing car). This time it wasn't.
And yes, I felt sorry for the poor Hotwire customer who was going to get the 65,000 mile Camry covered in bird droppings.
They advertise it as something that's supposed to be fast and easy, not to mention that I already gave them all my information (driver's license, etc) so it would be in their system. My point is that in my past experiences it was fast and easy (and I got a reasonable if not amazing car). This time it wasn't.
And yes, I felt sorry for the poor Hotwire customer who was going to get the 65,000 mile Camry covered in bird droppings.
#6
Original Poster
Join Date: Feb 2009
Location: USA
Programs: Chase Sapphire Reserve, WFBF
Posts: 1,573
I'm saying after the last experience I doubt I will book direct with Thrifty again (even if they have the lowest price). I go back to them it would only be because Hotwire/PL sent me there...