My brother, who is not a frequent traveler, is on vacation and rented from Thrifty. He got a Pacifica with 26,600 miles on it. The air conditioning panel is completely messed up.. you cannot turn the power off, you cannot change the temperature or change the fan speed. When they got the car, it seemed to work OK but now for whatever reason it seems as though the panel has come unaligned with the buttons. There is what appears to be previous damage to the panel (it is cracked in more than one section).
The question is this... he is afraid to mention it when he returns it on Saturday because he thinks he will be charged for the damages even though he has no idea how it happened. I think he should complain and ask for a discount. Thoughts?