Programs: AA Lifetime Platinum, UA Million-Miler Lifetime Premier Executive, Hilton HHonors Diamond
Posts: 144
I know BA makes it crystal clear that when checking in for the flight the traveler must display the credit card used for ticketing.
So what happens if in the period from ticketing to traveling the traveler's original card is lost, stolen, or the account is compromised by fraudulent activity and a new account number is generated and a replacement card is provided?
In the latter case keep the original card for the sole purpose of showing it at check-in. I have had that problem twice with fraudulent use on my card which subsequently got cancelled and a new card issued. I kept the card for the very purpose of showing it at check-in and only destroyed card after the last flight which had been paid with the card.
In case your card gets stolen, inform the airline and ask them what kind of policy is in place. Alternatively, I am sure the credit card companies have one or other plan to deal with this problem as you will hardly be the first one to face that dilemma.
Programs: Thai Gold, NZ Silver, QANTAS Club Bronze
Posts: 2,899
Quote:
Buy the ticket via a travel agency to avoid this problem. Buying a ticket directly from an airline which has such rules is risky business.
SQ, TG, and BI all have this requirement, I don't consider it 'risky' - perhaps inconvenient.
I recently purchased tix for in-laws in Thailand to fly to NZ. To avoid any hassles with them turning up to checkin in BKK, and with my CCrd with me in NZ, both SQ and BI allowed me to contact them and provide faxed details of my CCrd to remove the requirement to produce the CCrd used for the booking.
I chose SQ and all worked perfectly. SQ staff described the process as 'clearing' the CCrd.
I'd bought my ticket on the phone with TG using my AmEx card. BKK-HKT W class for 2220 Baht
Only in Bangkok for 2 nights, I didn't bring much with me. I didn't have my credit card used to buy the ticket. This wasn't a 3rd party purchase. It was my card, with my name; the ticket issued in my name as well.
TG refused to check me in or take any responsibility. I was refused any assistance, shuffled around from counter to counter for 1 1/2 hours. They would not budge. At the ticketing counter they told me they do this 100 times a day.
Needless to say, despite having a valid ticket, and passport, I was forced to by a new ticket.
The new ticket turned out to be 1920 Baht, 300 Baht cheaper than the one I was denied boarding for. I'm asking AmEx to do a chargeback.
I am sorry for the hassle and frustration you endured. Hopefully you will get your money back and get the paltry sum of 300 Baht for your effort.
How are you folks accessing these fares? Is it because you can get to the website as you are in country? Do they have any discounted business tickets from BKK to HKT (the extra baggage allowance is what I want)?
Back in November, I bought a ticket from IBERIA for my friend via IBERIA website. I thought I would have to go to Schiphol to show my credit card. I was wrong. On the website it clearly mentioned that if the credit card is issued in the Netherlands, the card holder doesn't have to go to the airport to show the card. My friend could check in without any problem at all. So for IBERIA, I assume that if a ccard is issued in some certain countries, the same rules like TG's or SQ's may be enforced.
Programs: THAI Gold, Star Alliance Gold, WorldPerks
Posts: 722
About 2-3 years ago THAI (USA) tickets purchased on the website required you to fax in a form of ID (like your passport or driver license) and the front and back of the credit card you used to charge the ticket. (I had to twist their arm to get them to accept an email with a scanned image.) Talk about a hassle . . .
Showing the credit card at check in is a no-brainer and way easier. It ain't rocket science! That credit card is going to travel with me anyway!
On the other hand, I am not clear why these airlines require this, when USA carriers seem to just accept a credit card purchase on their website (like purchasing any other merchandise on the web) and that's it? Why don't they need to take these added measures?
Location: HKT ~ Phuket Thailand & YVR Vancouver; UA1K Lightest of the 1KLite's (for'09), BD*Gold, HHonorsGold, SPGPlatinum, Fairmont Plat
Posts: 4,307
Quote:
Originally Posted by RedChili
Buy the ticket via a travel agency to avoid this problem. Buying a ticket directly from an airline which has such rules is risky business.
You have to understand how things in Thailand work, to understand why to book directly with the airline.
If I buy with the airline and use my credit card, all the insurance products of my credit card are in effect. I use the AmEx for their benefits.
If I buy the ticket (in Thailand) at a tavel agent with a credit card, the ticket is issued as a cash payment from the agent. No credit card benefits. AmEx is not accepted in many places in Thailand, but TG is a major AmEx partner.
In case I need to refund or re-issue the ticket, a TG refund will be exact and can sometimes be done immediately, the re-issue can be done at the ticket counter. If I refund a TG ticket issued at an agent, it can take up to 2 months for the refund, and at that point, I still need to claim the cash or cheque in person. My last refund was shorted by the agent in the amount of thier commision (that they wouldn't refund)
Last edited by seanthepilot; Jan 4, 09 at 6:02 am.
Location: HKT ~ Phuket Thailand & YVR Vancouver; UA1K Lightest of the 1KLite's (for'09), BD*Gold, HHonorsGold, SPGPlatinum, Fairmont Plat
Posts: 4,307
I've talked to AmEx. They said they will open an investigation regarding the denied boarding. I'm also asking for a chargeback.
I have two receipts, for the same PNR, and 2 different ticket numbers. I'm also going to claim the 2nd ticket on my delayed flight/denied boarding policy issued with the credit card company.
Come on Sean, you live in Thailand and know how things work, you just want to push the envelope to see how far you can beat the system. No credit card, no fly, thems the rules.
Come on Sean, you live in Thailand and know how things work, you just want to push the envelope to see how far you can beat the system. No credit card, no fly, thems the rules.
Sometimes they are the rules and sometimes they are not. I would say I have been ask for my credit card on a phone booking one in fifty times.
Couple of years back and cant even remember the airline but had a similar experience once (Think it was SQ at EWR.?).
In the end I offered them a second credit card to zap and keep on file if there was subsequently any problem with the first payment. This + a photocopy of my passport was enough to keep them happy and got me on the flight so could be worth offering to the desk if anyone finds themselves in a similar situation.
