As I had posted before, I paid for JFK-BKK-JFK in PE for this October.
I emailed e-tkt.thailand@thaiairways.com last Friday, and on Monday got a response saying I had been booked on ANA from JFK-NRT, and TG for NRT-BKK, same for return, but in Economy on all segments.
I replied to the email saying "what about PE?", and this morning I was surprised to see another email from Thai Air saying we're now on UA JFK-LAX, and on TG's non-stop LAX-BKK on an A345, and in PE on the LAX-BKK and BKK-LAX.
Very happy about that! It does seem like Thai Air is trying.
For those of you in similar situations, I advise you to be polite and gracious in your communications with Thai Air, and to be patient.
Thanks to all who have been posting, this forum has been quite helpful.
I will be checking my booking frequently, and let everyone know if there are changes that would be relevant to others.
Someone else correct me if I'm wrong, but isn't bomania's rebooking very unlikely to work out? TG has already announced a plan to switch to 777 200-ER in September on that route, and add in the KIX stop. There is no PE on that plane. So it's great that you were rebooked and have a flight, but don't hold your breath for the PE or nonstop. The only thing that keeps me from saying that TG flat out lied to you is that the aircraft switch is supposedly contingent on them actually selling the A345s, and they may or may not succeed in that by October (even though they're officially telling the world otherwise).
I got an e-mail back from TG about my wanting to get PE seat on NH010 (NRT-JFK) flight (All Nippon Airways). TG said they're sorry but they cannot book me in premium economy "due to none operating." I'm done thinking about this whole thing--it's not worth my time or attention.
Brianclev, Thai isn't going to pay for you to ride ANA premium economy class because it's really expensive. It's the whole reason I got into this mess in the first place. I was going via BKK to get a nice PE class seat at a reasonable price. The price for the PE seat from NRT to IAD/JFK is over 400,000 yen ($4000 +). They are such cheap .......s that they will not pay such a huge price difference, even though they should since they've inconvenienced all of us.
If you pursue it, you'll just be disappointed like me. They are lying, yet again, by saying it's not available. It's available, but they just won't pay for it.
If you pursue it, you'll just be disappointed like me. They are lying, yet again, by saying it's not available. It's available, but they just won't pay for it.
If they downgrade you to regular Y you should be able to claim a refund - I would calculate it as full O/W PE fare - full O/W Y fare and fax in your request.
Brianclev, Thai isn't going to pay for you to ride ANA premium economy class because it's really expensive. It's the whole reason I got into this mess in the first place. I was going via BKK to get a nice PE class seat at a reasonable price. The price for the PE seat from NRT to IAD/JFK is over 400,000 yen ($4000 +). They are such cheap .......s that they will not pay such a huge price difference, even though they should since they've inconvenienced all of us.
You wouldn't pay the much higher far but Thai Air are "cheap .......s" because they won't either? I don't know of any airline that would offer compensation of, by your estimate, $2000+ per ticket for a canceled flight.
Since I paid for PE and my return flight to JFK is only in PE as far as LAX, I feel they should give me a partial refund but I am getting nowhere on this. As they are subject to New York State law on this ticket, I intend to file in small claims court for the amount I feel owed me.
Since I paid for PE and my return flight to JFK is only in PE as far as LAX, I feel they should give me a partial refund but I am getting nowhere on this. As they are subject to New York State law on this ticket, I intend to file in small claims court for the amount I feel owed me.
They do bsuiness in the state of New York - so yes. Small claims can help - though I would first send an official request for compensation - stating the amount you are seeking.
Thai Airways rerouted me from JFK to BKK via ANA economy on July 14th. However, like many flyers, I paid for PE. I will write an official request for compensation.is there any other recourse, besides small claims court?
You wouldn't pay the much higher far but Thai Air are "cheap .......s" because they won't either? I don't know of any airline that would offer compensation of, by your estimate, $2000+ per ticket for a canceled flight.
We paid for premium economy. It is not my fault that their airline decided to cancel the flight and ruin a very detailed and complicated itinerary. Why should I be punished and downgraded by them when this whole fiasco was their own doing!?
No, Rampo, I see your point from an accountant's perspective but this cancellation was mismanaged from the start and has soured so many to Thai. They could have avoided it all if they'd treated us with compassion and knowledgeable answers. On top of mismanaging us, they have decided that we don't deem the class we paid for. The whole reason I was flying them was to enjoy their PE seats and service because I am large and cannot afford business class. Downgrading me to economy is torture, and unfair.
You are certainly a stickler, aren't you? You must work at an airline, in management.
Whatever happened to customer service and apologies and accommodation?
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Quote:
We paid for premium economy. It is not my fault that their airline decided to cancel the flight and ruin a very detailed and complicated itinerary. Why should I be punished and downgraded by them when this whole fiasco was their own doing!?
Thai might not be perfect, but....I'm with rampo is terms of being realistic on this.
If you don't want to travel with the alternate arrangements that Thai are trying to make, then you can opt for a full refund and make your own arrangements with a carrier of your choice and in the class of travel that you desire. There is probably some fine print in the 'conditions of carriage' part of all of our tickets that relates to changes....
I sympathise with all who have travel plans affected (my wife's arrangements too I hasten to add), but Thai is limited is what it can reasonably do. Keep flying and eventually go bust, or skimp on maintenance and suffer a serious accident? These, too, are undesirable outcomes.
A final thought (noting that travel by air is simply long-range public transport) - if your local bus company changed it's timetable so that the city pair you held a booking for was withdrawn from their schedule, what would you do? Accept their alternate arrangements or take a full refund?
Thai might not be perfect, but....I'm with rampo is terms of being realistic on this.
If you don't want to travel with the alternate arrangements that Thai are trying to make, then you can opt for a full refund and make your own arrangements with a carrier of your choice and in the class of travel that you desire. There is probably some fine print in the 'conditions of carriage' part of all of our tickets that relates to changes....
I sympathise with all who have travel plans affected (my wife's arrangements too I hasten to add), but Thai is limited is what it can reasonably do. Keep flying and eventually go bust, or skimp on maintenance and suffer a serious accident? These, too, are undesirable outcomes.
A final thought (noting that travel by air is simply long-range public transport) - if your local bus company changed it's timetable so that the city pair you held a booking for was withdrawn from their schedule, what would you do? Accept their alternate arrangements or take a full refund?
Cheers...TK
Last week I took the refund and rebooked at an additional $700 fee on Japan Airlines direct from Tokyo, to set the record straight. I'm through with Thai. I simply wanted to point out that this "take it or leave it" attitude is not welcome in a customer service situation that was not the fault of the passenger, rather the carrier.
At no point did Thai try to accommodate me in the class I paid for, on a decent routing that didn't involve an overnight red-eye flight across country to a city that wasn't even my final destination.
I have accepted the fact that nearly all the US carriers are bus companies in the air now. That is undeniable. However, there are carriers like Singapore, ANA, and until this turn of events, Thai that try to set themselves up to be better than that. I guess I bought into the marketing ploy. Maybe I should wake up and smell the price of jet fuel and see realize that they all are busses in the air.
Thai might not be perfect, but....I'm with rampo is terms of being realistic on this.
If you don't want to travel with the alternate arrangements that Thai are trying to make, then you can opt for a full refund and make your own arrangements with a carrier of your choice and in the class of travel that you desire. There is probably some fine print in the 'conditions of carriage' part of all of our tickets that relates to changes....
I sympathise with all who have travel plans affected (my wife's arrangements too I hasten to add), but Thai is limited is what it can reasonably do. Keep flying and eventually go bust, or skimp on maintenance and suffer a serious accident? These, too, are undesirable outcomes.
A final thought (noting that travel by air is simply long-range public transport) - if your local bus company changed it's timetable so that the city pair you held a booking for was withdrawn from their schedule, what would you do? Accept their alternate arrangements or take a full refund?
You are certainly a stickler, aren't you? You must work at an airline, in management.
No, never worked for an airline. My main experience with Thai has been as a premium economy passenger on many JFK-BKK flights, and I will miss it greatly. I think you did the right thing in getting a refund and booking on JAL. Is it in their premium economy, because, if so, you got a good deal for only $700 more?
No, never worked for an airline. My main experience with Thai has been as a premium economy passenger on many JFK-BKK flights, and I will miss it greatly. I think you did the right thing in getting a refund and booking on JAL. Is it in their premium economy, because, if so, you got a good deal for only $700 more?
Yes. I'll be leaving on 8/1 now and in their new premium economy seat from NRT to JFK. The old fare from BKK-JFK was around 230,000 JPY, and this new fare NRT-JFK-RDU is going to be 301,000 (including all the taxes and surcharge). I'm looking forward to the experience and hoping to slowly forget about Thai. I'll be sure to write a review on skytrax.com when it's over.
And for the other person who applauded Thai-kiwi, since I don't live in the US, I have not gotten used to the fact that flying is all negative. I have had great travel experiences, even in ANA economy, over the years and really don't want to deal with the horrible state of affairs of US carriers (lack of customer service, no food, pay for food and alcohol, dirty airplanes, .....y fight attendants, late arrivals and departures, crowded skies, etc.). I would rather pay a bit more, as proven with this itinerary, and be given decent service. I refuse to only focus on costs and just take what I'm given and be quiet about it.
I note that a number of people have rebooked on ANA. I was offered rebooking on ANA but I refused as the class they would have rebooked me in only gave 70% of FF miles flown. On ANA you only get 100% mileage if you are in classes C J D Z Y or E.
Premium Economy on NH 010
Forget it
So flying is bus service now?
Sh*t happens. That's life.
