Has anyone tried to rebook their JFK-BKK flights that come out of UA's award program? So far, THAI is telling me that UA has to rebook, not them. UA will open up space on their metal (business class), and has sent messages to TG to request their endorsement of our three tickets on another of TG's flights (presumably LAX-BKK). But TG has yet to respond. Anyone have ideas of the likelihood that TG will open space on their LAX-BKK for three UA award business tix?
An upgrade to UA business is definitely not gonna happen. And wouldn't bet that UA E+ will be offered either; I suspect that it will be plain old economy. I'd take the refund and rebook elsewhere.
I'm telling him to take it. The refund won't cover a separate ticket home in regular economy. At least this way he gets BKK-LAX in PE.
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Originally Posted by MegatopLover
I've been trying the 1-800 number that goes through to the LA ticket office for a while now and keep getting a busy signal. Can't get a simple call to go through.
Send them an e-mail with your info. The address is on the front page of Thai's USA site. My friend had a reply back the same day, with a new itinerary offered. Reaching Thai by phone is bad enough under normal circumstances.
So far, THAI is telling me that UA has to rebook, not them.
That is correct. UA has to rebook you, not Thai.
I spoke with a few UA elite supervisors over the past few days and all have said the same exact thing.
Once the reservation shows up as canceled in your UA booking--which, my guess is, will take some time, as TG has to show the flights as canceled in their system first...then you can call UA immediately and have them work on rebooking your tix. They will definitely try through Thai first, but, if Thai doesn't make the seats available, they will rebook you (as you said) on their own metal in the same/similar class of service.
I finally got throught to the LA office and got my cancelled Monday flight moved to Tuesday. You'll never get thru on the 800 number. Try their office line 310-640-0097. About 1/2 hour on hold before they answered.
We were rebooked on TG642 BKK-NRT and TG6096 (operated by ANA). we were unable to leave on 12th night our original flight was @ 00:40 on July 13 as there were no seats.
Just called United and they said they can't re-book my July 7 BKK-JFK flight onto United--that's TG's responsibility to book me, and TG is totally separate airline, etc. I said I had thought it could be done by United since they code share and are part of Star Alliance.
United also said that since I didn't leave on my trip yet, TG can just refund my money, and I'd have to buy my own ticket (at inflated price since lower-priced tickets have all been sold). They suggested I just make TG pay the full fare for my return on another airline--and TG only has responsibility to get me back to JFK (not my ultimate destination CLE).
Has anyone had a successful rebooking for the JFK - BKK while ticketed with an award ticket? I have 3 tix issued by Air Canada in J and no one wants to help. AC says it is TG's responsibilty when they accepted the contract while TG says they can't touch an AC ticket.
I am getting the serious run around. AC says "don't worry you will be protected by TG." At first AC told me that the flight wasn't cancelled but I know for a fact that TG put a note in my record stating that it was.
What should be my next step??? Just wait and do nothing like they tell me???
After about half a dozen calls, I got a wonderful UA int'l agent (Terry from Honolulu) who helped me rebook my cancelled TG JFK-BKK award tickets on UA metal (I used UA MP miles for the trip). Three bus tix now on UA from IAD-NRT-BKK. UA had to open award inventory to acomodate us, but that didn't seem to be a big problem. The real issue was that TG is yet to officially cancel the flight - my agent just did a run-around that problem and got us what we needed. Too bad about the loss of flat seats, but I'm glad to have gotten a replacement in any event. Just keep on trying different AC agents until one takes some responsibility to solve a problem for you. They do exist out there.
Thanks for your reply and advice. I will keep trying as you stated. I am glad that you obtained a suitable re-route. You are right, the real problem is with TG not anouncing the cancellation to their partners.
I am sure that many will be encouraged by your success!!!
IIRC, the old TG774/775 was routed LAX-KIX-BKK-KIX-LAX
I don't know about the yields, but the summer loads on LAX-KIX and KIX-LAX were around 100% full. KIX-BKK and BKK-KIX was around 50% full.
Yes, I remember that. I also remember that JL used to fly LAX-KIX, and that both airlines no longer fly the route. This is presumably because of yield, not loads. There was also ORD-KIX on UA, and that got the axe too, presumably for yields, not loads. So this begs the question - if the hometown airline, JL, couldn't make the flight work, and TG stopped it in favor of the nonstop (presumably to extract a higher yield on the nonstop than the combination of BKK-KIX, KIX-LAX and BKK-LAX traffic), then why do we think KIX-LAX will be successful this time around?
TG has been very good and prompt at responding to e-mail!
I sent a detailed e-mail trying to get re-routed through Chicago but they won't do that. Here is how they're going to book me: July 6: BKK-NRT on TG 640 departure 22:10 arrival 6:20+1; NRT-JFK (NH010 All Nippon) departure 11:00 arrive JFK 10:45. Does anyone it's possible to make a connecting Delta flight for 12:55 p.m. at JFK? Otherwise I'm facing at least 6 hours more delay getting to CLE.
Another thing about the TG flight into JFK--so early in the morning, no lines! Only other arriving flight at that time was EL AL.
Last edited by brianclev; Jun 13, 08 at 4:13 am.
Reason: typo
I have called the Tokyo ticket office, sent email (twice), called Bangkok three times all this week trying to get my ticket rebooked. I am so stressed out about all this. You would think that if an airline cancels a flight that they would have a contingency plan arranged beforehand. NO. They keep telling me things like: "my manager is in a meeting now about this", "you will be contacted by email about this", and "we can only rebook you on the LAX flight".
Of course they've offered complete refund, and that's looking pretty good at this point as I continue to wait. That said, the prices have gone up since first booking. On top of all this, I have connection flights on Delta from JFK to RDU, and they seem not to have anything to say about that. That connection is blown if I go on any other airline or through LAX.
Waiting...
The only comfort I have is in this flyertalk as Thai is doing nothing for me.
Getting nowhere, slowly.
