Worst Inflight Service Ever Experienced
Jan 13, 2017, 9:56 pm
#16
Join Date: Sep 2005
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Jan 13, 2017, 11:57 pm
#17
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Jan 15, 2017, 10:28 pm
#18
Join Date: Oct 2012
Location: Tokyo
Programs: Marriott Plat, HH G,Hyatt E,*A Gold, OW Emerald.
Posts: 3,023
Boarded TG409 on 23Dec2016 from BKK to SIN.We were on seat 62A,62B,62C.
During booking we already confirmed the seats on row 48A,48B,48C
Upon internet check in, was given the last row of seats. Meals was served in an unbelievable sequence. They served 61A,61B,61C,then 62D,62F followed by 62A,62B,62C. Was told no more fish available so ended up no choice. The tray the cabin attendant gave me was a recycle tray from the front which already finished eating because the tray was WET , no paper under neath, and the salad bowl had NO COVER which I think IATA should have looked into this matter seriously. Emailed to Thai customer service on 29Dec 2016 and was told will get a reply but today 13 Dec 2017, NO NEWS
Don't think will fly anymore with Thai Airways because was treated like a .... and the Thai Airways Management should look into this matter seriously
During booking we already confirmed the seats on row 48A,48B,48C
Upon internet check in, was given the last row of seats. Meals was served in an unbelievable sequence. They served 61A,61B,61C,then 62D,62F followed by 62A,62B,62C. Was told no more fish available so ended up no choice. The tray the cabin attendant gave me was a recycle tray from the front which already finished eating because the tray was WET , no paper under neath, and the salad bowl had NO COVER which I think IATA should have looked into this matter seriously. Emailed to Thai customer service on 29Dec 2016 and was told will get a reply but today 13 Dec 2017, NO NEWS
Don't think will fly anymore with Thai Airways because was treated like a .... and the Thai Airways Management should look into this matter seriously
Did you choose the last row of seats at online checkin?
Did you pre-book the fish meal (if there is such a thing in economy)?
Did you ask why the tray was wet, and if you could get another tray with a salad cover?
Could be a water spill in the cart, dont just assume the worst.
Besides, for such a short flight, they would'nt have the time to start collecting trays upfront before finishing service behind...
Furthermore, do you have a photo of the wet tray with no salad cover?
Um, for the email, what do you seriously expect out of it? A refund?
Sorry to not be sympathetic, but the service expectations for economy class on such a short flight should be adjusted accordingly.
as mentioned upthread, just getting a free cup of juice/water is considered great on some routes!
Jan 17, 2017, 12:08 am
#19
Join Date: Jul 2008
Programs: SQ KF *S, TG ROP *P
Posts: 178
I absolutely had the best flight ever yesterday on TG407.....
First, I got the cheapest Y ticket available, since Plat, checked in at Plat counter in BKK, a breeze....
Spent two hours in F lounge, enjoying the drinks and food.
Time to board, presented boarding pass, at machine shown a red light.... boarding pass was exchanged for a J class BP...
...
Best crew ever in the J cabin.... female in-flight manager, who spoke almost perfect English, the purser also spoke almost perfect English, so was the FA in charge of the cabin and one very rare thing happened on the flight, all FAs, the IFM and Purser addressed me by my name....
I was totally recognised as a Plat on the flight, with drinks and meal served first before everyone else.
Actually one of the best flight I had on TG so far.....
First, I got the cheapest Y ticket available, since Plat, checked in at Plat counter in BKK, a breeze....
Spent two hours in F lounge, enjoying the drinks and food.
Time to board, presented boarding pass, at machine shown a red light.... boarding pass was exchanged for a J class BP...
...Best crew ever in the J cabin.... female in-flight manager, who spoke almost perfect English, the purser also spoke almost perfect English, so was the FA in charge of the cabin and one very rare thing happened on the flight, all FAs, the IFM and Purser addressed me by my name....
I was totally recognised as a Plat on the flight, with drinks and meal served first before everyone else.
Actually one of the best flight I had on TG so far.....
Jan 18, 2017, 12:33 am
#20
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,176
I absolutely had the best flight ever yesterday on TG407.....
First, I got the cheapest Y ticket available, since Plat, checked in at Plat counter in BKK, a breeze....
Spent two hours in F lounge, enjoying the drinks and food.
Time to board, presented boarding pass, at machine shown a red light.... boarding pass was exchanged for a J class BP... ...
Best crew ever in the J cabin.... female in-flight manager, who spoke almost perfect English, the purser also spoke almost perfect English, so was the FA in charge of the cabin and one very rare thing happened on the flight, all FAs, the IFM and Purser addressed me by my name....
I was totally recognised as a Plat on the flight, with drinks and meal served first before everyone else.
Actually one of the best flight I had on TG so far.....
First, I got the cheapest Y ticket available, since Plat, checked in at Plat counter in BKK, a breeze....
Spent two hours in F lounge, enjoying the drinks and food.
Time to board, presented boarding pass, at machine shown a red light.... boarding pass was exchanged for a J class BP...
...Best crew ever in the J cabin.... female in-flight manager, who spoke almost perfect English, the purser also spoke almost perfect English, so was the FA in charge of the cabin and one very rare thing happened on the flight, all FAs, the IFM and Purser addressed me by my name....
I was totally recognised as a Plat on the flight, with drinks and meal served first before everyone else.
Actually one of the best flight I had on TG so far.....
Just kidding, and great to hear a positive report.
Jan 18, 2017, 1:27 am
#21
Join Date: Jul 2008
Programs: SQ KF *S, TG ROP *P
Posts: 178
Jan 18, 2017, 6:54 pm
#22
Suspended
Join Date: Dec 2016
Posts: 75
This month I have flown LHR-BKK and BKK-AKL in J and have been impressed on both flights with the personal service. I am Silver on TG, and was pleased with the service, the food and the overall experience. Only found the J seat on the 777 to be a pain, but can't blame the crew for that.
Jan 18, 2017, 8:58 pm
#23
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,316
This month I have flown LHR-BKK and BKK-AKL in J and have been impressed on both flights with the personal service. I am Silver on TG, and was pleased with the service, the food and the overall experience. Only found the J seat on the 777 to be a pain, but can't blame the crew for that.
Jan 19, 2017, 7:13 am
#25
Join Date: Oct 2006
Location: London
Programs: Many. Too many. I came here to cut them down. I failed.
Posts: 2,999
I absolutely had the best flight ever yesterday on TG407.....
First, I got the cheapest Y ticket available, since Plat, checked in at Plat counter in BKK, a breeze....
Spent two hours in F lounge, enjoying the drinks and food.
Time to board, presented boarding pass, at machine shown a red light.... boarding pass was exchanged for a J class BP... ...
Best crew ever in the J cabin.... female in-flight manager, who spoke almost perfect English, the purser also spoke almost perfect English, so was the FA in charge of the cabin and one very rare thing happened on the flight, all FAs, the IFM and Purser addressed me by my name....
I was totally recognised as a Plat on the flight, with drinks and meal served first before everyone else.
Actually one of the best flight I had on TG so far.....
First, I got the cheapest Y ticket available, since Plat, checked in at Plat counter in BKK, a breeze....
Spent two hours in F lounge, enjoying the drinks and food.
Time to board, presented boarding pass, at machine shown a red light.... boarding pass was exchanged for a J class BP...
...Best crew ever in the J cabin.... female in-flight manager, who spoke almost perfect English, the purser also spoke almost perfect English, so was the FA in charge of the cabin and one very rare thing happened on the flight, all FAs, the IFM and Purser addressed me by my name....
I was totally recognised as a Plat on the flight, with drinks and meal served first before everyone else.
Actually one of the best flight I had on TG so far.....
Jan 19, 2017, 4:43 pm
#26
Suspended
Join Date: Dec 2016
Posts: 75
Jan 19, 2017, 6:07 pm
#27
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,316
Have experienced them on dozens of red eyes flights to Korea...just ok to snooze a bit but nothing for a right sleep
Jan 19, 2017, 11:35 pm
#28
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
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Certainly the 777-200 J seat is uncompetitive these days, but I find it tolerable for the 12 hours BKK-AKL (overnight 1840-1205+1) - although with TG there is no choice! I try and stay up for the first 4-5 hours (meal, movie etc) then tray and grab 4-5 hours kip in the middle of the flight and am usually tired enough to do so by then. As noted by BinSabai, the seat is fine for the daytime return flight AKL-BKK.
Naturally, I'd love to see it updated to a fully flat product. I wonder if the 77W has ever been subbed onto the BKK-AKL route - now that would be a nice surprise!
Jan 20, 2017, 1:23 am
#29
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,316
Jan 20, 2017, 6:56 am
#30
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